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I stayed in the Sahara Star hotel twice on this trip. It was the best I have ever visited in my travels around the world. Great Rooms, Breakfast was the best, and customer service was over the top. I will make it a point to stop in Mumbai when ever possible just to enjoy the stay. Very close to the airport. You would never know from the outside what you would find on the inside. They are doing construction so the outdoor pool was closed but all inside venues were the best. Great for a romantic get away with your special someone.
The staff of the hotel are like vultures waiting for tips and asking for tips. The bed is hard as a rock, and the hotel is very loud. There was music playing 24 hours a day, where rooms are located. We requested the hotel staff to turn the music down but the music kept on playing. We requested the hotel staff and the duty manager to refund the money back to us as we had decided to go to a different hotel, but the staff refused. This was a nightmare for us, we checked out of the hotel and checked into a different hotel, foregoing our money for four days.
I had a fantastic stay with this hotel , and it was a beautiful propertyto stay in Mumbai
Enjoyed the stay. Service was good. Room was nice and clean. Breakfast was fabulous. Very convenient location. Restaurants were excellent. Highly reccommend it.
I booked this hotel online and I would like to thank travel website. Its the very best Hotel I ever had stayed in India. The Service and the Rooms where uptodate,very good service by the front desk,restaurant, etc etc. I will sure go back to this hotel again when I am in Mumbai, I will give this Hotel 100%.
The club lounge amenities combined with the excellent staff customer service makes this resort one of the best in Mumbai. The staff pays attention to every bit of detail! I fell sick on my last day in the hotel, but the staff was very sweet. They even sent me an in-room complimentary breakfast on the day of my departure and allowed me to check-out late. Hands down, the best hotel in Mumbai!
Proximity to domestic airport Musty smell in the room, damp bed linens Food - pricy and mediocre Nothing to see within walking distance
Overall hotel, service, breakfast, cleanliness Rooms could be upgraded a bit, but they are comfortable overall.
The staff and the grill on the rooftop Rooms need a renovation. Very dated look. Also it says free wifi and breakfast but they somehow charge for those items as well if you dont pick the right "package"
The location to the airport is very convenient. They also have lots of cars for airport pick-up and drop off. The rooms were clean. If time to and from airport is important, then this is a very good hotel. First, they charge for Internet. In today's day an age, where the Internet is free in airports and McDonald's, to charge for Internet (especially to a hotel that is largely for business people, is ridiculous. Second, the quality of everything is not 5 stars as advertizing. Over-all, I would rate the hotel 3.5 stars. But, both the facilities and the staff training needs to be improved just to bring it to 4 stars.
The staff's courtesy. The WIFI charges, the billing not being in the quoted currency, the tax they wanted to charge on the breakfast, even though the price was all in.
The environment is nice, the bed is comfortable, the food and service is good and the staff are all very friendly. Just the hotel rate is a little high and shopping or rather location is not so ideal. I am happy with my stay.