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Beach, availability of a variety of activities, option of cooking in the room, having the plaza in walking distance, the beauty of the grounds, helpfulness of staff. Internet service,
Beach and pools Room was not great, the bed was poor, and housekeeping was poor.
The resort is starting to look old, nothing terrible though and the price was ok Checkou took 1hr and they force you to ysve a shitty plastic bacelet 24/7
Where our room was and where we had to check in and out was about 4 blocks away from each other. A long walk with inconsistent shuttle service. My initial impression wasn't nice because the man checking me in was dour. We had a1 bedroom condo room with a kitchen. When we wanted to have family over for dinner we were forbidden. At first he said it would cost $12.00 per person, then the price went up to 25 " and they can only stay for 3 hours " and then, finally, the answer was NO, no visitors allowed. After that disappointing news, we walked back to out room and the door was wide open with a maids cart next to it, but no one was there, the room was wide open! I called to complain and was told a supervisor would get back to me and they never did. I would recommend NOT going there. Also was super busy, packed with people.
The drinks and food on the beach was affordable. The rooms were clean and nicely outfitted with a kitchen with nice market a short walk away. Easily can make meals inside the room if family on small budget. Only 2 real complaints: 1. Excessive time neesed for Check In/Out. So many staff throughout the facility. But only 2 at Check In/Out. Took almost an hour to Check In and to Check Out. Not a good way to start and end the relationship. 2. No good english communication. You need to keep your towels and use Hospitality Suite before Checking Out. Otherwise no towels supplied inside Hospitality.
This was our second stay at Gran Velas and we loved it again. The grounds are beautiful, the heated infinity pool with swim up bar is amazing at sunset. The staff are funny, courteous and prompt. Service at the pool, beach or anywhere! Great food (we ate at all 3 restaurants), not stingy on drinks or only offering bottom shelf liquor, super friendly staff, great rooms--you even get a massage when you check in instead of standing in line!
Beautiful resort, very private, with excellent service, and great food. You get the feeling of being pamoered the whole time you are there. The staff is there to make sure you have everything you need to relax and enjoy. Great restaurant choices, as well as a wonderful buffet by the beach.
This resort was a revelation. I booked based purely on online recommendations and as usual they were not wrong. We did the 'all inclusive' which paid off because the on site restaurants are excellent (especially the French restaurant). Overall service was the best I've ever experienced - and that includes Aman and Four Seasons properties. The spa is also highly recommended.
I really enjoyed my stay at the Hard Rock. The facilities were amazing, the rooms were clean and comfortable, and the food was great. There are only a few things I would suggest to the management to improve customer service: - Encourage employees to go the extra mile; the pool bar ran out of Cognac and didn't bother to restock it for the rest of my stay. This is something small, but it is the small details that make a good resort a great one. - Have servers present comment cards with drinks/meals. I had some of the best servers and some of the worst servers at the hotel. I was surprised how inconsistent it was. If servers presented comment cards it would give management a way to reward those employees who do go the extra mile. - Get rid of the service charge on the 'free' resort credit. If it is free, let it be free. Otherwise call it 'discounted rates' on tours, excursions, etc. - Make sure beach warning flags are updated. During my stay the flags were red on one part of the beach, yellow on the other. I wasn't sure if it was safe to swim or not. - Have managers walking around and asking guests about their experience. This would be a great way to solve small problems, quickly and prevent lists like these. Overall, though, these are small things and I was pleased with my stay.
We stayed at the Vallarta Palace, because we got to know the Cancun Palace and we're expecting the same thing, NOT! The hotel ameneties were ok, then they try to sell you timeshares! I don't exactly feel like sitting thru a 90 minute presentation while on vacation. The pool and beach atmosphere were great, although they need more wait staff to walk along and wait on the guests on the lounge chairs. I think it was just one person on the beach, and one on the pool area. The Italian restaurant was probably the restaurant w/the best food, service, and sunset views. Our waiter, Pedro, was the best. Don't waste your time at the Oriental restaurant. Our hostess, Melissa, gave us the hardest time, in trying to seat us, and by the time we did get seated, all the appetizers were gone for the day, so all they had was sushi. The dinner came cold, and the waiter asked us just once if everything was ok. We ran out of there quick, after all we were given for dinner, were shrimp w/soy sauce and cold steamed rice! NO SOUP, NO APPETIZERS!!! We only had turn down service once, not everyday, as stated would be. Don't go there if you can aviod it.
Service was excellent...staff gets to know you and greet you. Food was terrific...Oriental 5 * try the wonderful sushi outstanding, Italian 5* wonderful mahi mahi, Mexican has great selections, buffets have selections that vary from day to day, everything fresh and delicious. Pools were beautiful, spa way fabulous and friendly, tours were terrific, shopping and views in PV were fun, Room views and daily service were 5*. Cannot wait to go back in 6 months!!! Don't miss the nightly shows...there are first class, fun, lively, and very professional...don't miss the circus show...jaw dropping performances, hysterical clown performances, and just wonderful. Don't miss the silver shop in the airport when departing...great choices and bargains.
Vallarta Palace is the 3rd Palace resort we have stayed at and I'd have to say it was my least favorite. This resort lacked the excellent customer service that I experienced at Playacar and Adventura. At some points, I felt like we were invisible.When we checked in we weren't offered a glass of champagne, a tour or excursion overview like we witnessed with countless other guests and at the other resorts. \nWhen we got to our room the bed linen was totally stained. We called for new linen and someone came right away but even the linen that was brought was stained so before she was even finished making the bed she had to take everything off again. \n \nAt the restaurants wait staff would walk by us and totally ignore our requests. We are definitely not high maintenance travelers and always tip so we were very confused by the level of service we received. I think I would rate the food a C-. Unless you got to the buffet when it first started and everything was fresh, it was unlikely that your food would not be hot. They also served the same food everyday at all the buffets. We enjoyed the Italian restaurant so despite the service we ate there a lot. We tried the Brazilian steakhouse and all the food was under cooked and luke warm at best. \n \nThe grounds were well maintained and there were always enough beach chairs in good locations. There are a lot of birds around which wasn't a problem because they didn't bother you but there was often bird droppings on the chairs. This is probably a good resort for families because there were tons of kids. Overall, we had a nice time but I would not stay here again.
First time for us to Puerto Vallarta and we had a great time. We absolutely loved the hotel and will certainly be back. The area is actually called 'Nuevo Vallarta' and is within walking distance to a mall and a short cab ride from downtown which is very convenient. We tried all the restaurants (Brazilian, Italian, Mexican, Asian) in the hotel (all-inclusive) and the food was amazing! Brazilian & Italian restaurants are outside, so no AC. Mexican & Asian have AC. Wine bottles of your choice at dinner from a wine list at all restaurants, which was nice. We were never disappointed. The staff was extremely attentive and all very pleasant and willing to help always. Rooms, lobby, pool areas are all kept very clean. We loved the rooms and never wanted to leave - huge double-jacuzzi tub and full liquor dispensers. Waitress service by the pool was also great. Nothing disappointing, however watch out for the rainy season which is from end of June through Sept./Oct. Also, lots of kids while we were there.