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Beautiful resort, very private, with excellent service, and great food. You get the feeling of being pamoered the whole time you are there. The staff is there to make sure you have everything you need to relax and enjoy. Great restaurant choices, as well as a wonderful buffet by the beach.
Our family of 7 and a baby were here for a week and did not want to go home. The views beautiful, the food very good and the service wonderful. For the prices they should have free internet in the rooms, but they do have a business center. Evening entertainment wouldve been nice, there was none.
If your well-being and health are a priority for having a great time while in Mexico, this is the place for you. I ate and drank everything I wanted without getting sick. From what I was told, even the tap water in the hotel rooms are purified - and I believe them, as I accidentally brushed my teeth with it once. The staff is courteous and helpful, and treat you like a million bucks. The food is wonderful - especially the buffet overlooking the water. The grounds are pristine, the spa is fabulous, and the pool is fantastic. But my favorite part of this hotel is the open lobby: a huge thatched vaulted ceiling, with beautiful plants and trees and breezes. This hotel isn't the cheapest place to stay, but is worth EVERY penny. Will definitely stay there again.
Where our room was and where we had to check in and out was about 4 blocks away from each other. A long walk with inconsistent shuttle service. My initial impression wasn't nice because the man checking me in was dour. We had a1 bedroom condo room with a kitchen. When we wanted to have family over for dinner we were forbidden. At first he said it would cost $12.00 per person, then the price went up to 25 " and they can only stay for 3 hours " and then, finally, the answer was NO, no visitors allowed. After that disappointing news, we walked back to out room and the door was wide open with a maids cart next to it, but no one was there, the room was wide open! I called to complain and was told a supervisor would get back to me and they never did. I would recommend NOT going there. Also was super busy, packed with people.
The drinks and food on the beach was affordable. The rooms were clean and nicely outfitted with a kitchen with nice market a short walk away. Easily can make meals inside the room if family on small budget. Only 2 real complaints: 1. Excessive time neesed for Check In/Out. So many staff throughout the facility. But only 2 at Check In/Out. Took almost an hour to Check In and to Check Out. Not a good way to start and end the relationship. 2. No good english communication. You need to keep your towels and use Hospitality Suite before Checking Out. Otherwise no towels supplied inside Hospitality.
Beach, availability of a variety of activities, option of cooking in the room, having the plaza in walking distance, the beauty of the grounds, helpfulness of staff. Internet service,