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We loved our stay at the Grand Velas and plan to go back there again. The property is so clean and elegant and it sits on a beautiful beach that you can see from almost any angle in the hotel. As an all-inclusive resort, you have your choice of four or five restaurants from Italian, French, Mexican and American. The pool was sublime -- but you need to reserve your lounge chairs early in the morning. The food was surprisingly good and the wait staff friendly. The concierge was not as helpful as we would have liked - we wanted to dine one night outside of the hotel and had to research our own restaurants and it took the concierge forever to make a reservation for us. That is why we gave the staff four stars instead of five. Overall it was a beautiful, quiet and elegant hotel -- only 20 minutes from Puerto Vallarta and from other quaint towns in the hills.
I took my special person with me and had planed to propose to her on this 3 day trip. The hotel ,the grounds and the restaurants were exceptional. Clean, beautiful and delicious . The only problem was that there were too many kids ( 12 and under) around. Don't get me wrong ,I like kids but I thought this was an all adult resort. staff was very very friendly and kind and gracious. Top of the line liquor.
Our family of 7 and a baby were here for a week and did not want to go home. The views beautiful, the food very good and the service wonderful. For the prices they should have free internet in the rooms, but they do have a business center. Evening entertainment wouldve been nice, there was none.
Beach, availability of a variety of activities, option of cooking in the room, having the plaza in walking distance, the beauty of the grounds, helpfulness of staff. Internet service,
Beach and pools Room was not great, the bed was poor, and housekeeping was poor.
I really enjoyed my stay at the Hard Rock. The facilities were amazing, the rooms were clean and comfortable, and the food was great. There are only a few things I would suggest to the management to improve customer service: - Encourage employees to go the extra mile; the pool bar ran out of Cognac and didn't bother to restock it for the rest of my stay. This is something small, but it is the small details that make a good resort a great one. - Have servers present comment cards with drinks/meals. I had some of the best servers and some of the worst servers at the hotel. I was surprised how inconsistent it was. If servers presented comment cards it would give management a way to reward those employees who do go the extra mile. - Get rid of the service charge on the 'free' resort credit. If it is free, let it be free. Otherwise call it 'discounted rates' on tours, excursions, etc. - Make sure beach warning flags are updated. During my stay the flags were red on one part of the beach, yellow on the other. I wasn't sure if it was safe to swim or not. - Have managers walking around and asking guests about their experience. This would be a great way to solve small problems, quickly and prevent lists like these. Overall, though, these are small things and I was pleased with my stay.
We stayed at the Vallarta Palace, because we got to know the Cancun Palace and we're expecting the same thing, NOT! The hotel ameneties were ok, then they try to sell you timeshares! I don't exactly feel like sitting thru a 90 minute presentation while on vacation. The pool and beach atmosphere were great, although they need more wait staff to walk along and wait on the guests on the lounge chairs. I think it was just one person on the beach, and one on the pool area. The Italian restaurant was probably the restaurant w/the best food, service, and sunset views. Our waiter, Pedro, was the best. Don't waste your time at the Oriental restaurant. Our hostess, Melissa, gave us the hardest time, in trying to seat us, and by the time we did get seated, all the appetizers were gone for the day, so all they had was sushi. The dinner came cold, and the waiter asked us just once if everything was ok. We ran out of there quick, after all we were given for dinner, were shrimp w/soy sauce and cold steamed rice! NO SOUP, NO APPETIZERS!!! We only had turn down service once, not everyday, as stated would be. Don't go there if you can aviod it.
My wife and I stayed at the Vallarta Palace to celebrate our 25th wedding aniversary and in general we were very satisfied with our stay. The hotel staff could not have been more friendly or attentive and the room, although not palatial, was very comfortable and had a beautiful view over the ocean at sunset. The pool area had plenty of loungers so space was never an issue and the beach was great, although probably not suitable for very young children due to the intensity of some of the waves. We only went on one of the ''free'' excursions, the sunset cruise, and I can thoroughly recommend that as three hours well spent. The only slight disappointment for us was the buffet dinner at the Mexican restaurant and the ''a la carte'' at the Brazilian restaurants that came nowhere near the standard of the other two.
The rooms were clean. Free mini bar in room and hot tub. The all inclusive alcohol was better quality trhan most other all inclusives. Was able to use room credits for lobster at dinner many nights and get spa and excursions for free. The staff was great - I had no problems. The only issue was from an excursion where the dvd they gave us of the zip lining was blank.
We really enjoyed our stay at Vallarta Palace. As far as all inclusives go, this one has it all. The restaurants were all fantastic and there are no limits to what you can or can't order. The service throughout the entire resort was also great, everyone was there to make sure you had what you needed to enjoy your visit. The only con that we experienced is that there seemed to be a glitch with the fire alarm and it went off two of the four nights we stayed. It's not fun waking up in the middle of the night to a fire alarm, but oh well.