Beach, availability of a variety of activities, option of cooking in the room, having the plaza in walking distance, the beauty of the grounds, helpfulness of staff. Internet service,
The resort is starting to look old, nothing terrible though and the price was ok Checkou took 1hr and they force you to ysve a shitty plastic bacelet 24/7
Where our room was and where we had to check in and out was about 4 blocks away from each other. A long walk with inconsistent shuttle service. My initial impression wasn't nice because the man checking me in was dour. We had a1 bedroom condo room with a kitchen. When we wanted to have family over for dinner we were forbidden. At first he said it would cost $12.00 per person, then the price went up to 25 " and they can only stay for 3 hours " and then, finally, the answer was NO, no visitors allowed. After that disappointing news, we walked back to out room and the door was wide open with a maids cart next to it, but no one was there, the room was wide open! I called to complain and was told a supervisor would get back to me and they never did. I would recommend NOT going there. Also was super busy, packed with people.
Beach and pools Room was not great, the bed was poor, and housekeeping was poor.
Friendly service, excellent beach, clean pools. Felt luxurious and comfortable by beach and in the room. I did not expect to see tigers in a hotel in Mexico. They lived in small cages and in a stressful environment next to the road. Too many people too close to their home! What is the added benefit of having tigers at a busy hotel and spa resort? If you are going to have large animals at a resort and put them on display, you'd better take care of them. I did not feel like the animals were being given the respect they deserved. Could hear tigers growling at night.(which made me question their stress levels and general care more). I do not like that the money I spent at this facility will perpetuate this circus atmosphere. Tigers might appeal to children but they did not appeal to me. Move them away from the road, give them larger facilities, enrich their environment (give them more than coconuts for toys) and treat them the way you would want to be treated.
I hardly ever take the time to review places I've stayed, but I felt the need to share my opinion on this one... My fiance and I recently stayed 3 nights in the honeymoon suite, and we couldn't have been happier! The room (and the entire resort) was gorgeous, the food and drinks were great, and the staff were all sooo friendly and accommodating. It was luxury & relaxation at its finest, and we would highly recommend this resort to anyone! We are missing it already :)
Beautiful atmosphere, large room, good food. They sneakily roped us into a VERY unpleasant time share presentation and were pretty rude about it. We only stayed for 1 night so they basically soured our entire opinion of the place. You also need to take a shuttle and go through a bunch of annoying stairs or elevators just to get from your room to the main lobby.
Staff was unconditional, very friendly and respectful. The pools were clean at all times as well as the whole property. The room was always clean and well maintained Their food is really good. Must try the japanese restaurant The beach is beautiful try snorkeling in there they have very cute fish. Sometimes, the trolley took forever. And if you are planning on leaving the property early before the trolley starts operating try to walk to the lobby because when we had our excursion to marrietas islands we called for a ride to the lobby ( we were in tower 5) and they never made it. We had to walk to the lobby and then wait for a taxi in the lobby. We ended up being late to the excursion meeting time. But were lucky enough to get in to the boat.
This was our second stay at Gran Velas and we loved it again. The grounds are beautiful, the heated infinity pool with swim up bar is amazing at sunset. The staff are funny, courteous and prompt. Service at the pool, beach or anywhere! Great food (we ate at all 3 restaurants), not stingy on drinks or only offering bottom shelf liquor, super friendly staff, great rooms--you even get a massage when you check in instead of standing in line!
I just got back from here and reality is NO FUN! Grand Velas is an amazing resort. The rooms are huge. I think our (basic) room was larger than the first house I rented. The staff is friendly and many speak very good English. The buffet is top notch, and the reservations restaurants are truly five-star. I hear other people's complaints about no free internet, but, I also need to ask - should you bother with the internet here? Unplug, darnit! There is really no better place to unplug! I am dying to go back! (full disc - I rated it excellent for value, but, this was a work-perk trip that I did not pay for, so, what do I know about value?)
Beautiful resort, very private, with excellent service, and great food. You get the feeling of being pamoered the whole time you are there. The staff is there to make sure you have everything you need to relax and enjoy. Great restaurant choices, as well as a wonderful buffet by the beach.
We loved our stay at the Grand Velas and plan to go back there again. The property is so clean and elegant and it sits on a beautiful beach that you can see from almost any angle in the hotel. As an all-inclusive resort, you have your choice of four or five restaurants from Italian, French, Mexican and American. The pool was sublime -- but you need to reserve your lounge chairs early in the morning. The food was surprisingly good and the wait staff friendly. The concierge was not as helpful as we would have liked - we wanted to dine one night outside of the hotel and had to research our own restaurants and it took the concierge forever to make a reservation for us. That is why we gave the staff four stars instead of five. Overall it was a beautiful, quiet and elegant hotel -- only 20 minutes from Puerto Vallarta and from other quaint towns in the hills.
This is a superb facility. Spacious, beautifully decorated rooms, lobby, all other facilities. The staff was the best we ever experienced. The service was superb! The only thing which would not make this a five-star facility was the food. It would rate a very good, but not an excellent. A couple of tips for getting to the facility: Tukari will try to provide you, through the travel website, with limo service from and to the airport. Taxis are plentiful and cheaper, plus you won't have to try to coordinate your return with them. There are plenty of taxis at the hotel. Inside the airport is a circus with all the people trying to sell you something, time-shares, tours, whatever. Ignore all of them. Go outside and just get a taxi. But ask the driver first what the price will be.
I took my special person with me and had planed to propose to her on this 3 day trip. The hotel ,the grounds and the restaurants were exceptional. Clean, beautiful and delicious . The only problem was that there were too many kids ( 12 and under) around. Don't get me wrong ,I like kids but I thought this was an all adult resort. staff was very very friendly and kind and gracious. Top of the line liquor.
This resort is one of a kind. We have recently traveled to Hawaii and Mexico and I thought I was going to dislike Mexico. After our stay at the Grand Velas, my mind was changed quickly. This resort is stunning and clean. The staff became our friends and waited on as if we were royalty. Our room was luxurious with a fabulous view of the ocean. The pool was beautiful and always clean...with restaurants and bars at your fingertip. Often we would not make it inside to eat because our poolside waiter Miguel was amazing and we had no need to ever leave our lounge chairs....except to take our delicious drinks into the pool for a dip and/or partake in a water aerobics class. The food in all of the restaurants was divine. I even enjoyed sushi by the pool one day for lunch. We never left the resort because we were there for sun and relaxation. The room service is like no other. They bring in your own table and either put it on your balcony or in your room and we would always do that for breakfa...
If your well-being and health are a priority for having a great time while in Mexico, this is the place for you. I ate and drank everything I wanted without getting sick. From what I was told, even the tap water in the hotel rooms are purified - and I believe them, as I accidentally brushed my teeth with it once. The staff is courteous and helpful, and treat you like a million bucks. The food is wonderful - especially the buffet overlooking the water. The grounds are pristine, the spa is fabulous, and the pool is fantastic. But my favorite part of this hotel is the open lobby: a huge thatched vaulted ceiling, with beautiful plants and trees and breezes. This hotel isn't the cheapest place to stay, but is worth EVERY penny. Will definitely stay there again.
Our family of 7 and a baby were here for a week and did not want to go home. The views beautiful, the food very good and the service wonderful. For the prices they should have free internet in the rooms, but they do have a business center. Evening entertainment wouldve been nice, there was none.
This resort was a revelation. I booked based purely on online recommendations and as usual they were not wrong. We did the 'all inclusive' which paid off because the on site restaurants are excellent (especially the French restaurant). Overall service was the best I've ever experienced - and that includes Aman and Four Seasons properties. The spa is also highly recommended.