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The owners Sophie and Alain are probably the best hosts I've ever met out of the hundreds of hotels I've stayed at. They went above and beyond to assist us with all our travel issues (unrelated to the hotel itself) and made us feel like home. Room was not very big (the huge bed was probably 75% of the room) but probably pretty standard for France.
HOUSEKEEPING: Lack of towels-No dusting/sweeping-Lack of Amedities. Door left ajar a couple of times after maid service. No HBO schedule for July.SERVICES: Elevator works only 5 of 7 days-Lobby's complimentary coffee only get filled once in the morning!-One ice machine of three works 30% of the time. One room got flooded and ran into the indoor pool (where did the water come from?
The Holiday Inn in Downtown Wilmington should be ashamed of itself. First of all, the hotel was completely misrepresented on the internet. The lobby, the halls, and the room were drab and not clean. The cleaning staff's equipment was present in the halls all throughout the day and night of our stay, but I do not think they were utilized on the rooms. The pool and hot tub were not heated. The staff was unprofessional and not courteous. The only positive thing I can write about this hotel is its proximity to Colonial Williamsburg and Busch Gardens.
my widows faced the indoor pool, that was packed with kids from 9am to 11 pm.
Hotel is outdated.Appears to have been a smaller hotel that they added two buildings to,resulting in what used to be an outdoor pool becoming an indoor,and seemingly open to the public based on how many people left the hotel lot after the pool closed.B'fast is only meal restaurant serves,so kids eat free is out the window after 11.No fridges in room,broken ice machines everywhere.Not what they show themselves to be in their info,I will not be back.
Checked in at 10PM and ate at Ledo. Went to room and young people all over-hanging out and running around. Cleaning staff all over-talking. Room dirty. Went to bed @11PM and pounding on door next to us and couple screaming and fighting and child crying. After 15 minutes of this, we pack up and go to desk. Wait 20 minutes and nobody comes. Go back to room and leave first thing in AM.
Not the Holiday Inn quality we are used to. Several things broken...elevator, spa heater, ice machine. Pool and spa water very dirty (cloudy and green). Coffee maker was only 1 cup at a time, no fridge (had to use a trash can as a cooler). AC stuck on low. Had to ask the front desk 3 times for pool towels, took over an hour.
We were very disappointed. The hotel needs major updates. The lobby, pool and other areas were very run down.
The elevators needed a lot of work, the elevators only worked half of the time. A couple of people got stuck in the elevator for a half of an hour they had to call the fire department to get the elevator to work and that wasn't the first time that happened. Also the breakfst was ok, the scrambled eggs could bounce they had a big assortment of food. They have temperpedic beds, and nice bathrooms but when you take a shower it would flood the bathroom and sink area. I would probably go there again if they fix all of those mistakes!
This is the nastiest Holiday Inn we have ever stayed in! The red tile floors and many sections of carpet were absolutely filthy! The pool water was cloudy and puddles of dirty water surrounded the pool. The carpet in the room and the elevator looked like they hadn't been vaccumned in weeks. The bathtub had hair in it and there was mold on the shower curtain. I wouldn't stay at this hotel if it was free! We spoke with the manager soon after arrival, but saw no chnge in the 2 days we were there.
I don't know where to begin. Staff was below average. The pool was very dirty, the water was green,cloudy and it smelled. The building is in serious need of repairs. On the upper floors their are stairs in the hall making moving your luggage quit a choir. We could not find a luggage cart. Some of the rooms side on the indoor pool and can be very loud. The windows did not close all the way in the room. House cleaning were cleaning rooms all hour of the night and day. Just don't stay there.
Well, when we got there the staff where nice. But the carpets to the rooms where very stained. It smelt like someting was damp and when i opend the room door, it stank. It smelt like mold or somthing had been left wet in there for days. My hubbie had to get a different room. It was much better but i would not stay there again with my family. Sorry to say as the staff where nice but it was just not kept up. I know it in an old town but if your offering a service, make it a good one. Thanks
Freundliche Person am Empfang, angemessenes Preis/Leistungsverhältnis, abgesperrter in der Nacht durch Wachmann gesicherter Parkplatz; für franz. Verhältnisse recht gutes Frühstück Eines von beiden gebuchten Zimmern hatte starken Nikotingeruch, Die Bettwäsche in diesem Zimmer war ebenfalls nicht ok. Die Naßzellenboxen hatten keine WC-Bürsten. Störend krachende Decken beim Begehen durch den darüber wohnenden Hotelgast
Bettwäsche war nicht ganz sauber. Duschkabinen zu eng. Die Anfahrt ohne Navigationsgerät bei Dunkelheit war sehr schwierig. Eine bessere und detaillierte Anfahrtsbeschreibung wäre sehr hilfreich. Sprachprobleme, da die meisten Mitarbeiter nur französich sprachen. Rezeption war bei Anreise nach 22.00 h nicht mehr besetzt. Auf das Einchecken per Computer und die Einfahrt durch das geschlossene Tor auf den Hotelparkplatz sollte schon bei der Buchung hingewiesen werden und eine entsprechende Anweisung erfolgen. Es funktioniert alles wenn man weiß wie.
freundliche deutschsprechende Angestellte, abgesperrter in der Nacht durch Wachmann gesicherter Parkplatz;preiswertes für franz. Verhältnisse reichhaltiges Frühstück gewöhnungsbedürftig war der automatische check-in ,bedingt durch unsere späte Anreise, ohne Navi sehr schwer zu finden
Mas Latour Lavail is a GORGEOUS renovated villa. It only has 5 rooms total so you practically have the entire place to yourselves. The owner lives on the property and is exceptionally friendly. The staff is so kind and helpful and went out of their way to help our group of 9 with three small kids. The hotel is out of the main city and you will need a car or taxi to access. It is down narrow roads (sometimes dirt) depending on which way you approach. I was a little nervous driving there at first given the roads, but was pleasantly surprised upon arrival at how beautiful it wad despite the remote location.
saubere, komfortable und großzügig eingerichtete Zimmer; gutes Essen, wenn auch nicht sehr preiswert. nein!
Sehr schöne Aussenanlage mit Pool. Gemütliche Einrichtung. Sehr gutes Restaurant. Hotel war schwer zu finden.
shr freundliche mitarbeiter,grosses zimmer,sauberkeit im zimmer und im gesamten hotel,internet gratis,hund möglich mitzunehemen teppiche in den fluren schon sehr abgewohnt, zimmer mit möbeln überladen
Freundlicher Empfang, gemütlicher Eingangsbereich, bequeme Betten, allgemein eine angenehme Atmosphäre Die Küche ist bei vollbesetzten Restaurant überfordert, das Servicepersonal im Restaurantbereich ist teilweise arrogant, auf den Fluren riecht es unangenehm
Angenehme , renovierte Anlage aus den 80ern. Schönes, sauberes, stilvolles, grosses Zimmer. Hinter der Bar und um den Pool könnte öffters geputzt und gefegt werden (Frankreich eben).
Der Garten ist sehr schön. Die Zimmer gross und komfortabel. Die Bezeichnung Design trifft nicht auf das Hotel zu. Das Hotel ist zwar im Stil des Art Deco mit einer Mischung Romantik aus den 80iger Jahren gestaltet, jedoch auf keinen Fall das, was man unter einem Designhotel verstehen könnte.
Die Zimmer, der Service und die Freundlichkeit sind besonders empfehlenswert.