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tour availablity promised airport pick up did not happen!! waiter in restaurant not attentive staff in general unattentive...most on facebook rather than doing there jobs.
Beautiful green flowing plants and trees,very clean and friendly staffing! excellent location walking distance to local eateries and safe. that there was not complimentary coffee in the morning,dining didnot open until 6am
Easy walk to city center; swimming pool is outstanding, well maintained and clean water; breakfast menu had Filipino and foreign items available (the omelette is terrific...). Quiet and relaxing location off the main street but only a short ride from the airport. Hotel sent a van to the airport upon arrival and took us back at our requested time. Hotel staff couldn't have been nicer and tour coordinator got us on the Underground River Tour with only very short notice. Due to the popularity of the Underground River Tour, it sells out, so book early!!! Wifi worked Well in lobby and restaurant, ok in our room and pool area; but staff reported that there is no wifi for some rooms.
Staff were excellent and friendly. Very attentive. Not walking distance to shopping and the beach. Excellent location if you want to be near the airport.
You are treated special. The entire hotel staff is not only very friendly, they are helpful. The hotel grounds are in top shape. Nice pool. Romanitic setting. Their travel desk helped me to see the Underground River and other tourist destinations. STAY HERE!!! I cannot think of one
the staff were amazingly kind and attentive and more than happy to assist with any questions. no complaints, this place was amazing!
availability of shuttle service hidden fees added upon check in and no reimbursement for room on early checkout. recommend Astoria which is much nicer for the cost. location resembles a swamp due to mangrooves and oceanview side not really a beach
Pool Terrible wifi that hardly worked and slow if it did, poor travel assistance, bad restaurant we got undercooked food
The staff is very attentive, and knowledgeable. Lots of activities for fun seekers. Zip line, Mangrove boat tours, Underground River tours. On either side of the resort sre poverty stricken areas, but we always felt safe. The Philippino residents are extremely friendly. The floor in our room seemed to be almost slimey. Not sure if it was just from the humidity or from cleaning product residue. Air conditioner worked very well, the bed was very comfortable and the bathroom was nice.
The hotel was very nice, and the location was amazing! The issue I have travelling from one island to another and also different hotels, this one lacks attentive staff and just poor customer service. The was ok but could be better.. also when dining in, the food takes a long time!! Already explained.