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tour availablity promised airport pick up did not happen!! waiter in restaurant not attentive staff in general unattentive...most on facebook rather than doing there jobs.
Easy walk to city center; swimming pool is outstanding, well maintained and clean water; breakfast menu had Filipino and foreign items available (the omelette is terrific...). Quiet and relaxing location off the main street but only a short ride from the airport. Hotel sent a van to the airport upon arrival and took us back at our requested time. Hotel staff couldn't have been nicer and tour coordinator got us on the Underground River Tour with only very short notice. Due to the popularity of the Underground River Tour, it sells out, so book early!!! Wifi worked Well in lobby and restaurant, ok in our room and pool area; but staff reported that there is no wifi for some rooms.
Beautiful green flowing plants and trees,very clean and friendly staffing! excellent location walking distance to local eateries and safe. that there was not complimentary coffee in the morning,dining didnot open until 6am
Staff were excellent and friendly. Very attentive. Not walking distance to shopping and the beach. Excellent location if you want to be near the airport.
the staff were amazingly kind and attentive and more than happy to assist with any questions. no complaints, this place was amazing!
You are treated special. The entire hotel staff is not only very friendly, they are helpful. The hotel grounds are in top shape. Nice pool. Romanitic setting. Their travel desk helped me to see the Underground River and other tourist destinations. STAY HERE!!! I cannot think of one
I loved my stay there. It has nice pool, jacuzzi, water chessboard. The room was very very nice. Very nice!! The hotel was quit. I slept very well. I felt clean and safe during my stay there. A little far from city but always had tryks available for travel. Cost of transport a little more and night fee was a little more also but not a crazy amount. Food in restaurant was over priced for the area. We ate breakfast there only.
Wonderful staff. Comprehensive facility. Large rooms. Quick room service. Efficient check in and check out. Tour agent was very professional. No coffee/tea in room. Weak showers. Transport overcharging.