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location-view front desk staff need more traning
Staff at check-in and at the Market cafe not highly professional, making mistake in billing on breakfast.
the location and casino are what makes this hotel interesting to me. booking took ages to come through. Prices are exaggerated during peaks.
Die Angestellten sprechen Gäste mit Namen an und geben sehr persönliche Aufmerksamkeit. Hotel ist wunderschön und gut gelegen.
1. Lage im lebhaften Makati 2. festliche und große Lobby 3. Das Frühstücksbuffet war erstklassig 4. Aufmerksam und angenehmer Service 1. Das Zimmer war alt, klein und nicht sehr komfortabel 2. schwaches Wi-fi in Zimmern 3. teurer Zimmerservice, Restaurants und Wäscheservice Optionen
Continental Club buffet was excellent. The view from rm 4216 was bad -- the side of the next building. The hallway was dim and the light switch didn't work. The bathroom floor had pee stains around the toilet. The speakers in the bathroom were loud and could not be modulated. The room temperature was cold and The AC controls were not intuitive. It's like they just dump you into the room and left you to figure out how to work things out. I thought of asking for another room but it was too much of a bother for a one night stay.