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Staff at check-in and at the Market cafe not highly professional, making mistake in billing on breakfast.
about the nicest rooms and facilities you're going to find in Manila The swimming pool area was noisy due to nearby air conditioning motors. It was a significant distration
I liked the pool view I liked the dinning facilities and breakfast Like the lounge and casino I like the security staff was king and helpful and understanding The children running the streets and dirty begging
nice hotel but very expensive ....... to expensive and bad location....
Courteous staff who are always ready to attend to your needs with a big smile. Great location to reach different points in Metro Manila if you hate traffic. It's a great deal for the money. You can't beat the variety of excellent Chinese food offerings at Li Li. The Market Place Restaurant has the most extensive menu for brunch from Pilipino, Chinese, Korean, Japanese, European or continental fare. Non that I could think off.
No, I don't like it. It was a little bit old and looks a bit dirty for vacation.
location-view front desk staff need more traning
place had good ambience . some of the staff were not as helpful as other similar hotels in area
the location and casino are what makes this hotel interesting to me. booking took ages to come through. Prices are exaggerated during peaks.
Room is clean, Gym is decent., food good. In spite of booking and being given a "non-smoking room", the room still smelled smoked in. I think it is their ventilation system. If you are a smoker, the hotel is fine. If the smell of smoke bothers you then I would not recommend it.
Hotel staff were very courteous, responsive and helpful, no hidden fees all upfront, amenities are excellent and location is very convenient. Breakfast was always sumptuous and lounge has breathtaking views. Simply a welcome retreat after office hours with really beautiful views of the city. Beds were always well prepared. Hotel offered free parking for one car (not valet). Room came with free papers daily. Hotel's location is also in the red light district with lots of beggars and street urchins, street is a main thoroughfare and can be at times difficult for those who drive. Hotel is a bit old with carpets needing a complete overhaul or detailed steaming, beware of short shorts in the lounge; they will turned you away if you're Filipino. Hate to say it but feels like a bit of a whorehouse at times with local girls swarming a bit older foreign male. I could be wrong of course but you be the judge.
The location. The non managerial staff were very courteous and helpful. The. Reservations made was not I wanted, I wanted two beds. They gave me a? Queen bed and a trundle bed
Good staff Dirty room - stained carpets and furniture, cracked marble. I reserved an upper floor room but they lied saying no upper floors were available. This hotel is run by scammers. All the things inside the hotel are extremely expensive. They charge US$10-15 for mini bar drinks plus VAT etc. Internet was $27 for 24 hours -- even 4 seasons doesn't charge that! They rip you off every chance they get.
The service and comfort was would you can expect in a 5* hotel. The actual rate charged was higher than initially confirmed, due to local taxes and service charges.
Staff was very friendly. Rooms are nice and clean. My stay was very comfortable.
Staff were exceptionally friendly & helpful Location, though central, was adjacent to mix of the destitute/slums & consequently much begging. That said, old Manila is mostly a mix of this no matter where u go.
The friendly staff and the nice view over the town at the breakfast room. (top floor / 23rd level.) The unfortunate thing is the area the hotel is situated. Walking outside the hotel brings you right in the middel of the "red-light" district.
Awesome customer service! Rooms were cold, no heaters
I like themost How they r Friendly and the Hospitality is just great Overall, I would say it was really excellent time I have spent there.
Friendly, courteous and helpful staff. Rooms were clean and very comfortable. If you're lucky, you get a room with a nice view of the bay like we did. Also, nice pool area and gym. The breakfast was wonderful! Diverse international food to satisfy all cravings. The view from the dining room was great. There's even a garden area should you prefer to dine al fresco. Convenient location. Relatively close to the airport and to many tourist sites. Only a block away from Robinsons mall. Although the immediate area around the hotel seemed pretty safe, a little further afield and you get to see the nitty gritty of Manila. I still felt safe, but you have to be smart.