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We loved staying here!! The hotel was absolutely gorgeous and the staff was so, so friendly. The staff members greeted us by name and we always felt welcome. The location of the hotel is superb and so close to the beach. I would definitely stay here again! No beach view from our room, but the proximity to the beach and other key attractions more than made up for it.
The location is perfect, right by the park entrance and a 2 minute walk to the beach outside of the park and restaurants/shops. The hotel is really nice, clean and amenities were great, especially the pool with the big slide which was a big hit with the kids. Breakfast was very nice too and had a wide variety of items. The staff were all extremely nice and accommodating. The bed was hard and sheets were awful. My daughter slept on a little bed they provided which was more of a cot with no real mattress, so quite uncomfortable. The dinner buffet had little variety although everything was really fresh.
We stayed in a deluxe room with a king bed and jacuzzi bath. It was outstanding. We could see the ocean from our balcony and the rainforest is quite literaly right next to the property. I can't say enough about how good the experience was. I wouldn't even consider staying anywhere else if I went back. Christian, one of the hotel's concierge staff members, was especially helpful. I went on an excursion and accidentally left my credit card back at the hotel, except I needed it for the excursion. Christian exceeded my expectations by helping with the logistics by finding a workaround to avoid what would have otherwise been a big problem. As a result, I had an amazing experience. Everything else was incredible - from the swim up bar in the pool to the roof deck. I really can't say enough about it. Everything about the property and staff consistently exceeded my expectations. I have no complaints.
The view was spectacular. The staff was very kind and accommodating. The food was excellent. The pool was great. And the locations was also excellent. The stairs were fine but could be a problem for some. And the rooms were narrow and tight, bit a decent value considering the location.
Staff by far was the best quality. The front counter employees were very helpful and very nice, and the people working in the restaurant were great too. Parking was horrible. We got there late at night and the private parking lot (which was not even in the same city block as the hotel) was full. I parked in front of the hotel and was told a private guard ar night would watch the cars. In the morning I could see evidence of somebody trying to break into my rental car. Also, apparently there was a karaoke near by that went nonstop all noght both nights we stayed there, rooms were not bery sound proof. If nightlife is your thing then this is a good hotel for you, if you want a quiet nights sleep, I suggest looking elsewhere.
The room was huge with 2 king beds. There are 3 of us so the size was great. The people were great, as are most Costa Ricans. Beds were hard. There is no direct access to the ocean, across the street.
This hotel gets high marks from out while family. We had three rooms for two days for six adults and two very young children (11months old and 3 years old). The staff is outstanding from the front desk to the cleaning staff everyone made our stay very pleasant. The rooms were modern, clean and very comfortable. The only issues we had were lack of hot water early the first morning and very noisy the first night due to football celebrations everywhere around the hotel (the rooms are not soundproof in any way). They offer secure parking about two blocks away but there is pleanty of on street parking for loading and unloading and parking long term if you want. We really loved the food in the on site Resturant and the ice cream parlor just outside the hotel. It was very close to Manuel Antonio National Park and beach. Which is where we spent a lot of our time. They also help arrange tours if you want them and several in our group went on the mangrove tour. Beautiful location, fantastic sunsets. We really loved our trip.