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The hotel is beautiful! The view is amazing especially from the upper buildings where you can see all the way over the mountains to the the gulf and to guanacoste in the distance. The rooms were very nice and very comfortable beds and very clean. They have their own hiking trails at the top and it was wonderful to hike at our leisure through the cloud forest. They have their own zip line but we did not try it, but it seemed a nice quiet option compared to others. We saw lots of wildlife right there at the lobby and the dinner at the restraint was amazing! We talked about it the rest of our trip! And service in the restaraunt combined with the atmosphere definitely makes it a fine dining experience. The hotel is also a nice distance from town. The amenities are very nice. We would consider staying here again. The only negatives to this hotel were actually minor ones that would have just made it a more perfect experience overall. The fact that it is in such a large area they use shuttles to take you from one location to another. It is extremely steep and long to walk/hike especially to upper buildings with the beautiful view, so the shuttle is almost mandatory unless you are in excellent shape. They are more than happy to shuttle and most times are timely except there were a couple of times that we needed to wait up to 15 minutes for the shuttle. Otherwise the shuttle service was very good. The breakfast buffet was very nice but the view from the big beautiful window is the staff parking lot and bushes. It was a shame it didn't have a view, but I suppose you can't always have the exceptional view. The family pool/workout area was very nice and under an open canopy. The pool was a somewhat comfortable temperature but it was very cold with the night mountain air blowing in and there was no hot tub which could have made it a nicer experience.
The grounds are beautiful. Awesome views. Good jungle trails. You can even zip-line on the premises. Rooms are large, well furnished and clean.
Problem with handicap parking from check in. Could not get to room for more than half hour due to tour bus blocking lot. Reception said they checked in before you. Nearly every time we tried to come or go a bus was in the way.