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Staff was nice. Place was interesting and apparently a lot of celebrities visited...in the 90s. It seems the place has declined since then despite some attempts to modernize. The ceiling in the bathroom was peeling and moldy. It was clear that someone had spilled pizza or some such substance on the desk and that it hadn't been cleaned. The floor had obviously not been swept There were quite a few breakfast offerings but eggs were ice cold.
Ellen, the hostess in the restaurant, was terrific. She made me feel so welcome each morning at breakfast. The bar was a dud.
Location in Downtown Rapid City Super friendly staff Great breakfast Room decor was horrible
Location and access to local sights Room only cleaned once Free breakfast was very ordinary with same thing every day and canned fruit Service in the bar was awful we got our own drinks
the rooms were big and clean, the decoration effective but sparse, the beds were comfortable, the staff was friendly and helpful tile floors - while nice for cleanup, it makes it feel a little less cozy.
Bed was comfortable and room was clean Parking was an issue because they were selling parking to locals for an event not counting for guess parking, stayed on the eighth floor and is very noisy because of the bar sidewalk tables for the bar, The breakfast bar started running out of food two hours before the end of service both days we stayed there the servers obviously were picking tables they thought would tip better for service
I liked that it was close to downtown. The breakfast was very good. Beds were comfy. Rooms didnt have a refrigerator. Bathroom had a sliding glass door.
It was clean and comfortable. Location is close to I-90 yet far enough from it so that you do not hear any road noise. The hotel sits behind another hotel so that traffic noise from the street is low. There is a mall on the other side of I-90 with plenty of places to eat. There is an Olive Garden there too. The gas station, Common Cents, is at the exit/enter ramp and has one of the best prices for gas nearby. Kids running along the hallways, not really the fault of the management. Noise from other rooms was moderate but still there. Strange light switch...only one light switch next to the door controlled all the lights. Therefore there was no way to just turn on/off the lights next to the bed.
Water Park for the family and the grandchilldren Beds were comfy. Rooms were smaller than what I anticipated for the price. My son and his family had to stat at the La Quinta since Fairfield is not pet friendly BUT his room was cheaper and the size of room was the same as the Fairfield Inn.
Easy to find, comfortable bed
We stayed during a holiday weekend and the place was packed with families and tons of young children who were enjoying the water park. Our room was small for the price but the staff was fantastic- very professional and accommodating. Kids were running in the halls late at night. Our next door neighbors were partying late which kept us up. Again probably just the holiday weekend.
Desk staff Lucas and Greg were wonderful. Food was good.
Access to the water park The bar and grill had almost none of the menu items. Food was poor quality. Lifeguards were more interested in cleaning up early than watching the kids. I had to jump in after my child was sucked into the lazy river. No lifeguard responded or offered to help afterward. The suite was so small that you could barely walk around the queen size bed. The closet could not open due to being blocked by the bed. Check in was at 4pm without exception which is much later than most other facilities.
I accidently left an item in our room and called the next day. The staff found my item and shipped it back to me in perfect condition!
The curtains in the room where shear and allowed all the light from the parking lot, interstate, and medical building to come thru. Made for a very long night, didn't even need to leave a light on to find the bathroom. It was also very loud could hear everyone in the hallways and surrounding rooms. Breakfast was OK but the staff couldn't keep up with the refills.
The room was clean and quiet. We had our 9 month old with us and we didn't feel like we were intruding on the neighbors with his occasional cries like we did at some other hotels with paper thin walls. We didn't take advantage of the water park but it did look like it would be a lot of fun for kids. The Breakfast could have been a little better.