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Das Personal an der Rezeption, Lance war sehr unfreundlich. Sie sollten jemanden der freundlicher ist an die Rezeption setzen.
The staff was very friendly and knowledgeable about the area. They were able to give me tips on Mount Rushmore and places to eat on Thanksgiving. I liked that it was dog friendly.
Kids running along the hallways, not really the fault of the management. Noise from other rooms was moderate but still there. Strange light switch...only one light switch next to the door controlled all the lights. Therefore there was no way to just turn on/off the lights next to the bed.
We stayed on the 8th floor and had a terrific view of downtown Rapid City, including the ice rink. I felt like I was in a Christmas movie watching the kids skate around. The Vertex is a very nice rooftop bat and it was nice to sit in front of the fire on the patio in mid December, enjoying the view without freezing,.
Construction outside starting at 6:15! Dirty floors in lobby and elevators due to workers... with no attempt to clean it up. No kitchen. Generally chaotic and noisy. No thermostats in rooms: either heat and you cook or cold and you freeze. Sorry, just a bad property.