Hotels Red Deer

No complaints about staff or service at the hotel, it was very nice!

Hotel was very nice but very unforgiving if you make an error on a booking. We are already customers for a future date but they would not step out of "policy". I would have felt much better about this chain knowing we could work together and I would remain a long time customer. (It was my error on a cancellation for booking a wrong date.)Thank goodness I booked through an online agency, they gave a complimentary gift certificate since the Sheraton was unforgiving. I would never book directly through a hotel now knowing this.

Room was nice, woman in the club room was nice and her breakfast was very good

The music at the bar was booming all night. Dusty on the microwave, and a touch of mold in the shower

Rooms where lovely. Staff and facilities where exceptional

Swimming pool smelt rotten ! Very unsafe pool tiles husband bashed his knee off the bottom and became badly infected!!!! Breakfast variety was just ok didn't really cater for small kids and had one of the breakfast staff keep coming around trying to take plates etc two mins after everyone had just sat down , felt very uncomfortable:/