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Nothing was running in the waterpark and no one disclosed this at check in. Staff was incredibly rude. Dirty sheets. Dirty coffee filter left in the machine. Tub did not drain. Ice maker broken. When requested help from staff told to deal with manager in the morning. 45 min check in. 45 min check out. All of my money was refunded after quite an argument. Complete BS! Everything.
The facility is dirty, has poor renovation quality, and everything was closed down. No restaurant, no bar, half the water park was closed. The water park air hurt my lungs to breathe because the chlorine and chemical levels were off. Very unhelpful staff. Called down for more blankets which they never delivered. Tried to not give us water park passes even though they were included in purchase. Pretty horrible all around.
Check in and out staff were friendly. No wifi available even though it was advertised as free. Dirty carpet in room. Clogged shower drain. Constantly running toilet. Rundown room appearance. Overpriced for a person to enter the water park only to watch their child and not partake of the facilities. Breakfast buffet was inedible and coffee was like warm dishwater.
GREAT WOLF LODGE war ausgezeichnet. Ich war mit meiner Familie zum ersten Mal hier und ich war sehr BEEINDRUCKT. Die Dame, die die Geschichte vorgelesen hat, konnte man nicht gut hören und das Essen im SPEISESAAL zum Frühstück war schrecklich. Alles in allem, wenn diese zwei Sachen verbessert werden, wird das ein tolles Hotel.
I like the perks of staying in a Cedar Point owned hotel so we got into the park 1 hour early. The water park was fun but not as large as we thought. The rooms need to be redone. The blankets were old and rough. Beds were uncomfortable and it was very loud in the hallways at night. The patio was screened in, wanted to use it but patio chairs were even dirty.
The water park was one of the better ones me and my children have been to.
The family atmosphere and how nice everyone there was. The kids loved the indoor water park. Enjoyed the screened in balcony. Room was very quiet. The room needed to be better vacuumed. Found toe nail clippings in bathroom and by one of the beds.