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The facility is dirty, has poor renovation quality, and everything was closed down. No restaurant, no bar, half the water park was closed. The water park air hurt my lungs to breathe because the chlorine and chemical levels were off. Very unhelpful staff. Called down for more blankets which they never delivered. Tried to not give us water park passes even though they were included in purchase. Pretty horrible all around.
The female staff at check in were super nice. The fact that everything can be heard in this hotel no matter where you were. We were on the first floor and had to listen to the kid in the room above us run back and forth across the room and jump/fall from 7:30am until they left for the day and then listen to it again at night when they came back until well after 11pm. I called management, said they would take care of it and it continued for the rest of our stay. HORRIBLE!! The bathroom shower curtain rod was just hanging by a thread and ready to fall off. The fan in the bathroom sounded like it was going to explode every time we turned it on and there was a huge chunk of ceiling missing where the fan was at. Not to mention that I somehow de-magnetized our room keys and while I was getting them fixed my husband was able to take a credit card and open our door just by slipping it into the side of the door. How wonderful that none of our belongings were safe the entire time we were there! This place needs to fix their stuff. I wouldn't come back again. Not worth the headache. Take some of that $$ we spent and put it to some good use.
Check in and out staff were friendly. No wifi available even though it was advertised as free. Dirty carpet in room. Clogged shower drain. Constantly running toilet. Rundown room appearance. Overpriced for a person to enter the water park only to watch their child and not partake of the facilities. Breakfast buffet was inedible and coffee was like warm dishwater.
The staff was very friendly and courteous. the deal I purchased did not include water tickets, it cost another 60$ when I got there, the hotel is dated and needs some repair work done on the rooms. Overall it was decent but was NOT happy with the water park passes not being included for such a high price.
Nothing was running in the waterpark and no one disclosed this at check in. Staff was incredibly rude. Dirty sheets. Dirty coffee filter left in the machine. Tub did not drain. Ice maker broken. When requested help from staff told to deal with manager in the morning. 45 min check in. 45 min check out. All of my money was refunded after quite an argument. Complete BS! Everything.
GREAT WOLF LODGE war ausgezeichnet. Ich war mit meiner Familie zum ersten Mal hier und ich war sehr BEEINDRUCKT. Die Dame, die die Geschichte vorgelesen hat, konnte man nicht gut hören und das Essen im SPEISESAAL zum Frühstück war schrecklich. Alles in allem, wenn diese zwei Sachen verbessert werden, wird das ein tolles Hotel.