Hotels Sheridan

Booked my room through Kayak. When I arrived the front desk gave me a rate significantly higher than what I had already paid through Kayak. When I brought that to the attention of the hotel staff they did not even try to solve the problem. The employee said I would have to contact Kayak. Kayak was wonderful and informed me they would contact the hotel to resolve the issue which they did. It turns out the hotel employee checked me in as someone else with the same last name. His excuse was he saw the first name was wrong but assumed my wife was in the car. Asked for a high floor and got a room on the back of the hotel on first floor with a barking dog and loud screaming kids in the next room. The neighborhood did not seem safe. I understand people make mistakes but at least try to solve the problem particularly when the mistake was yours.

The heater in the room was so very loud we had to sleep with no heat. The hot tub was not working and the water in it was cold. When we got there..we got checked in..I went upstairs with my sleeping baby to lay her down and our room was dirty still. Had to wait till it got cleaned. Not the best stay. My other family stayed at the Hilton and it was great for them...next time I too will be at the Hilton.