It was centrally located to The Old Mill district and downtown. It was clean and tastefully decorated. Modern facility. The bed was too firm, we woke up sore everyday. Same cookies every day needed variety.
Rooms were nice, I like that they wash all the bedding between guests. Overall was quiet but you could hear every time someone left their room (door slam shut) Seems that would be easy enough to fix with padding strips around door. Made it hard to sleep in.
Looked great At night you could hear every door close on the floor, all night. The staff were knocking all the doors at 9:00am which seemed to me a bit early. For having to pay for breakfast the selection was poor.
Being on the river. Bed. Convenient location. Nice bar with good food. On the pricey side. Wait staff seemed quite stressed and not forthcoming with assistance.
Loud construction noise in the morning ruined our stay.
Getting a room facing the river was really nice. You had a feeling of being someplace special. Breakfast was also good and had a lot to offer.
Great view. Nice staff. Rooms are clean. Property could definitely use some updating though.
It seemed to all be in place there was a lovely room with great view, restaurant was fun, staff where always there to help with anything of need. We would definitely recommend and stay there again.
Staff was friendly, room was very clean. We were able to check in at 2 am and still get great customer service and a great room. Hotel was an overall great stay. Nothing negative to say expect for having a room next to the pool and hearing small children play in the pool at 8 am
Nice free Breakfast buffet in convenient location Heating system in room didn't perform well
Pool Horrible breakfast Loud maintenance trucks
Staff was very friendly. Bathroom in room was nice and clean. All noises outside the room; room service, people, cars, could be heard like it was inside your room in the morning.. Sleeping in is impossible
Location The facility was a little dated, although inside the rooms had been remodeled.
the wind goes down the chimney and your room becomes filled with smoke... not very romantic
Bed was comfortable Breakfast was $10, most other places include it, especially places this expensive. And the wifi was awful. Wouldn't stay connected for more than a few minutes. I could hear other guests' voices and footsteps.
Location was amazing! Size of room was great and super clean. Beds were big and comfortable. Loved the blankets! Heat and AC worked great. I loved te style of hotel and pool/spa area with deck right outside. Elevators were great for the three stories. Staff was awesome. There was a system glitch when I booked online and staff was helpful and kind and got me set up right away. We were able to go to room early at 1 PM which was great after lots of driving. Wish we stayed there all three nights. I definitely recommend. :)
Clean room. Great for having friends over. The bar was great to start and end at. Thanks for the fresh margaritas. Was put into an ADA room without being notified.
Pillows way to soft. No maps or information in the room. No phone book. Refrigerator not cold and no way to turn it down. No local info in the lobby.
A short walk to the Bend Downtown area
Close to where I needed to be Air conditioning was poor
Room was clean and spacious for money. Staff was not always helpful Wifi was very undependable, "breakfast" poor
Availability on Memorial Day weekend! Seems like most people knew to avoid this hole. Truly terrible hotel. Bugs and hair found on sheets in the room, and when this was brought to the attention of the hotel staff, they denied that the photos were taken at this hotel -- despite clear photos of the comforter and room. Christine, the front desk employee, was rude and dismissive. I booked this room for an employee at the last minute on Memorial Day weekend (should have known it would be awful since it had availability), and he couldn't even stay in the room, which the staff refused to clean before his second night. Next time I'll use a different service and will be filing a chargeback on my card.
Friendly staff Average facilities, location, cleanliness just okay.
The free breakfast was delicious and filling!! Fresh fruit, the best coffee and so much to choose from. The bed wAs very comfortable! Slept like a log! Can't think of anything I didn't like. However we wished we weren't so rushed with other plans so we could have sat in the hot tub
Loved the bed, very comfortable! I was actually tempted to ask the front desk what kinds of mattresses they use. The price was the only thing I didn't really like. The breakfast was good, but the food/room didn't justify $170/night.