The hotel is close to airport and shopping and has concenient access to both Minneapolis and St. Paul. We have relatives in both cities so this made our visit convenient to both. The attached restaurant served good food and had friendly servers. If you are used to luxury hotels, this is not that. It's clean and beds are very comfortable. Free breakfast. But it is simple accommodations otherwise. I would label it a budget hotel stay.
Location, the soft pillows and having Outback steakhouse connected to the hotel.
Desk service, business center breakfast room was dirty and worn. Bathroom had repair issues, seat had been cleaned with a filthy rag or something, bathrrom floor full of dirt imprints, rook carpeting was wet and dirty. Room smelled of sewage every day(mild). HVAC did not have thermostatic controls, light switches on lamps were broken next to beds, now electric outlets at night stand. this list can go on and on
Does that make any sense? This is a 2 star hotel for a reason....dated facilities, older building, musty smell in halls, heavily chlorinated pool, average breakfast. The best part was a friendly staff, easy access/shuttle to MOA an airport, updated beds/carpet, and plenty of towels. They were awesome and let me check in two hours early and check out one hour late. Hotel smelled kinda musty but the AC cranked helped cover it a bit while in the room. The pool was way too deep for young children though. Given the choice, I would opt for a nicer hotel next time.
The location was good for what I needed (near the airport for a late night arrival and an early AM departure). The staff were friendly and helpful. The pool was down for maintenance for another week or two - none of which was communicated to me prior to checking in. I did not like the fact that the breakfast eating area is around the pool so if the pool was available, it would be uncomfortable doing my morning swim while people were sitting around eating. The electrical plug-ins in the sleeping area were dangerous - one had the face plate completely off; another one was so loose that my cord would not stay plugged in. The exercise room was small and hardly had any equipment.
Bathroom lighting inadequate, no ventilation available either. The absence of ventilation was a nuisance!
-Very friendly staff -Very conveniently located (airport/mall) -VERY dirty rooms
Convenient shuttle to airport and Mall of America, average breakfast, clean, and friendly staff. Pool wasn't usable for young children - too deep.
Prompt service. Hotel halls and rooms were "tired".
Friendly, helpful staff. Rooms were quiet and comfortable. Regular transport service to the airport and mall (from which I could connect to the Metro train) was great. The bed was too soft - made my back ache.
I absolutely loved the overnight staff! They were kind and accomadating , they kept a light mood which was nice since i got in at 12. Very helpful. And the room was lovely and the bed was so comfortable i missed breakfast haha I don't have any complaints.
The price was right, I had no real complaints. Bed was clean and comfortable, location was good. My boyfriend said the pool was too cold.
it was a great location the room smelled like smoke and they just had a blanket and sheet on the bed the blanket had cigarette burns on it we had to sleep with the windows open for air the hallways stunk and just granola bars for breakfast and a muffin they could of had more
Distance. Just as indicated above.
The fridge and counter space. Yes, it was not very clean and they didn't give us the room we wanted.
Location to airport
location dirty room and sheets no complete cooking supplies
The fact it had a kitchen in it. The free breakfast was really only coffee and some breakfast bars. No fruit or anything worth eating.
Always have space available They never have enough towels
Quiet for being right off the highway and near the airport Smells funny and had bugs on my bed and in the shower
Proximity to the airport was helpful. This place was filthy. I took a picture of the shower as I felt we would get some kind of foot fungus from being barefoot in there. Our hallway reeked of pot and insence to the point that we had to leave and go buy liquor so we could fall asleep.
The spacious room was wonderful. The staff were a delight! Everything was great!
Location No washcloths or maid service :(!!
The staff is always amazing. They are fortunate to have the staff that they do. The first room I had smelled like dog. I asked for a different room and they gave me one that smelt ok but definitely had some water damage.
Mall of America The sheets had holes in them every day and I do not feel that we should have paid that amount of money when the sheets were threadbare. That is something you would get at a Super 8.
Easy access to major highways and restuarants Would like to have seen sugar free items available for breakfast
I loved the Hotel room was nice staff was fantastic the breakfast was the best I have ever had. Shuttle to the mall was a good idea Bathroom in the room was way to small the rooms need a little updating and bigger pillows is a plus
Convenient to our shopping area. We were bothered by a drunk man in the bar.
The staff was fantastic Not enough room to work at desk and be able to walk in room. The desk and dresser should be switched around.
Breakfast was very nice. NA
Staff was excellent. Shuttle drivers were exceptional and most accommodating.
we were happy with the request to change to a different Country Inn when our business changed unexpectedly
The hotel was very clean and had easy access to everything we were needing, both within the hotel and nearby to the areas of interest to us. Toilet had difficulty flushing. Needed work and to be updated.
Staff was very friendly
The free breakfast and the price. There was no where to park-completely full.
Friendly staff. Very well kept. Breakfast was amazing. Showers were great hot and high pressure. Quiet hotel room. Had a little trouble opening the room door
Clean, quiet, very close to major shopping attractions. Any and all local calls cost 75 cents each, a totally unneccessary charge.
Although we had several small problems come up, they were attended to quickly. The staff was always courteous. It was really nice to have one of the elevators right by the wate rpark so we didn't have to go through the lobby in our bathing suits. The only option for swimming was the big water slide which was quite expensive, even with the hotel discount. Although the problems were attended to, they either happened again or weren't actually fixed.
thought water park was included and they were rude about telling me it wasn't. the room was far to warm and we kept trying to turn it down but it never cooled down so we left at 5:30 in the morning because we couldn't sleep any way.
the rooms, parking, close to malls, lineups at water park were fair to good. would be nice to get a better family discount on waterpark while staying at hotel.
The proximity to the mall of America. I wish the hot tub and pool were available to guests without having to pay for water park access.
Used the water park and went to the Mall of America I didn't like it when the maid service knocks on the door before it's check out time.
The water park slides, the mall was close, the rooms were big and clean and there was a breakfas buffet. my credit card was charged twice
Everything was great!