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Two out of the three staff members I dealt with were accommodating and nice. The first room they gave me the a/c didn't work. They were very accommodating and gave me a new one promptly. After the multiple times of my key cards and others key cards didn't work I finally got in my room. The showers smelled milldewy right away. There was still ice in the ice bucket from the previous tenant. Beds are hard and pillows were the size of my hand. I booked one night online and changed my plans and wanted to come a night early. So I called the hotel and booked another night. When I got back to the hotel for my second night again my key cards didn't work. I go to the front desk and they said that my room is not my room. The lady at the desk tried to blame this problem on me and I should have known that since I booked one room online and one by phone that I needed to check out after my first night and check back in for my second. Well all my stuff that was left in my room was not there any more. Luckily the maids were nice enough to not steal my stuff and just put it all in a garbage bag. So they booked me into my room for the second night. Turns out to be the same room that the a/c doesn't work. I said no. I also thought that since I booked one room online and one by phone that I could have the same room two nights in a row. Anyway they gave me their last available room which again the shower was smelly on mildew and the toilet seat fell off as I put it up. The place sucks and definitely not worth the $70 a night I spent on it. It's really only worth about $40 a night. Oh and the continental breakfast was worthless. Don't stay here. You will regret it.
Room had a fridge Pool was closed because it was too dirty, door to outside was out of order, TV in room and in breakfast area did not work, free breakfast offerings were very limited, carpets throughout the hotel were filthy, bed was very hard, ice machine was out of order, soda machine was empty...
I got a refund dirty and smelly.I stayed one night and rebooked my stay at another hotel
This is a perfect high end choice for downtown access to St Cloud. Marriot just bought them, and is removing all the old French architecture replacing it with cookie cutter items you are used to from a chain hotel. Pretty sad, actually.
Nice place to stay. Clean and comfortable. Parking is close and easy but they hit you with parking fees. You can park in the ramp and they validate your parking stub. Sounds fine, until you get a bill under your door for parking. I asked the front desk and they said yes we charge you for parking. They are not upfront with this and that is what ticks me off. Any business should know that hiding fees does not make for a happy customer. I could have parked in a free lot if I had known.
there was nothing I liked best The person at the check in counter-very nice...so was the individual taking care of the breakfast counter. The hotel room was really dirty. I didn't let anyone sit in the desk chair (very dirty/didn't know what I couldn't see), the bathroom was not good
Being renovated, nice staff They had booked a large group of teenagers (a sports group), who were running around all 3 floors of the hotel and unruly and out of control. I complained to front desk twice, nothing was done about it, so I found a parent chaperone and complained to them
Quiet. Friendly staff
Check in lady was nice and helpful. Other than that the place is a no-go. Dirty. TV wouldn't work. Heat register was busted on the ground (hazard if you have kids). You can hear other rooms. I would not feel safe here if I was not a male. I swear one guest hid from me, and then followed me to my room. Sketchy place. The room was terrible. I booked a double queen but Received single queen. Terrible experience. Would not stay again.
coffee maker in the room, continental breakfast, late check in Semi-trucks taking up 4 parking spots leaving no parking for anyone else the first night and less trucks but still searching for parking the next night.
Pool was nice rooms were nice staff was nice Beds could updated
Big, clean rooms Fantastic breakfast with omelets, bacon, waffles, oatmeal, etc! Good price online, but too high if purchased at front desk. 3 MB/s internet speed too slow for 2016. And fast, cheap internet is available in the local market. This needs to be fixed to bring internet access up to the rest of the hotel's standards.
Staff were excellent