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After a long day of travel, we arrived at the hotel and they didn't even have our reservation. We talked to the front desk woman for about 20 mins and finally she gave us a room. Upon checking out the next morning, the front desk guy wanted to charge us more than we had already been charged for the room on the website. I clearly explained to him that we had already pains but he said he needed to charge us. I called kayak and they talked to him and figured things out. I don't feel like I should have to be calling your website to straighten everything out. You should have sent our reservation over and we shouldn't have had a problem. Luckily my phone worked because otherwise I wouldn't have been able to call. This mistake has basically made me not want to ever use your website for anything ever again.
The staff was very accommodating. The location was great, they have one of the best beaches on the island in my opinion. I see this hotel becoming a five star hotel within a year once they complete the renovations. There is a nightclub in a walking distance and also a nightclub district within a short taxi ride. The food was good at the the hotel's restaurant as well. There are other close locations to eat as well. I recommend everyone try the fish, egg and cheese sandwich sold at a nice stand located next to the surfing shop.
I recently lost my husband, and this trip was my first solo adventure. The staff at the hotel - everyone - went out of their way to make me comfortable. They called me by name from the first day! They were concerned that I was not on a walk back from the Changing of the Guard (I had gone with friends who knew the way back to the hotel). They were very helpful when my flight times were changed, and I tried to work out all the details. I will certainly recommend your hotel to friends, and I hope to visit Barbados again (and your hotel) next year! I have no complaints!!