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A number of family members stayed at the Renaissance while in town for a funeral. They gave us a room for a few hours for a family gathering after the funeral at no charge. Gracious and competent care. We were grateful.
Very good service. Food also very good.
Great service! The front desk was especially reassuring. I appreciated how the front desk person came out from behind the desk to show the way to the elevators, offered me a water bottle, etc. None
I really enjoyed the room I had, it was big and spacious and the staff here was the best I ever encountered, and I travel a whole lot
front desk staff was very accommodating of all requests, convenient location, love the advance check in and choosing my room :) the kitchen staff took longer than expected to prepare breakfast and lost my husband's order
For us, the location was perfect, as the friends we were visiting lived nearby. It was also a good location for the activities we were doing. The room was clean, quiet, and had adequate space. There was easy access to the Interstate, despite lots of road construction in June of 2014 in the area. One of the reasons for choosing this hotel was the adjustable (firmness) beds; however, they were being replaced with non-adjustable beds. Even though our beds had been adjustable at one time, they didn't appear to be functioning during our visit. However, they were comfortable enough.
G.M. changed our room to one more convenient for a handicapped man. Also, we unexpectedly had gas leaking from the car, and AAA wouldn't tow it until all the gas leaked out. Hotel called the fire dept, maint man monitored situation, & helpful all around. No. This was the best hotel experience of our lives.
The room and beds were wonderful.
they never ask me if am agree to use a handicap room and they didn't do anything to revolve my disagreenment
We had a number of family members in Indy for a very difficult funeral. The hotel made a room available to us on short notice (at no charge) where we could gather and grieve. They were very kind and supportive.
Just there overnight. Nice and clean, very comfortable bed. Daughter did fine on the pullout couch. Only 3 pillows on the bed?!?
Very comfortable bedding. Large suites. Thin walls.