The receptionist in the morning was very helpful, willing to help out in any way.
We had some vehicle trouble on the the trip in and arrived at 12:00 am and they did not have my reservation. we then ended up with the worst room in the hotel, there was an outside bar across the street, the side door to the hotel next to our door and the kitchen ended up on the other side of our room. We were awoken early in the morning with the staff making breakfast, I went to check on what all of the noise was and found out we were next to the kitchen, that is when I found out that there were other rooms available. I learned in the morning that there were other rooms available and she could not understand why we ended up in room 114. I had a feeling that i was treated differently at check in because I booked my room thru Kayak instead of Ivy Court direct, I will not stay at this hotel again.