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The location was fantastic very helpful staff I would definitely would come back again.
I liked the fact they had a travel agency to book my trips day before. The pool is huge lots of space. The pool bar is great. Great drinks. Check in was fast and they even signed me up with a hilton account for free. I asked to leave my luggage for my flight so i could do some extra stuff and they helped me with that. So i was very happy. Me and my fiancé were treated like royal. I would come back. Thank you Hilton Cartagena!!! Didnt like that fact i got a lil hot at night. So i had to get up at night and reset the air conditioner. I asked for a late check out but they didnt have the space. The hotel was booked 100%. All around i dont have not really bad to say.
Is an old hotel that need a extreme makeover to update their rooms and facilities
Excellent securty Hot water was dark brown. I couldn't give the 4 month old baby a bath. Had to buy bottled water for her. No babysitters were allowed in the room. Not family orientated. Bueet lunc was not worth the money. Rice, bread and some sort of meat. Beach chairs are limited. We had to pay for chairs as the few they have were taken. To many harassing beach vendors.
Good facilities for the price we paid. Near to the beach, which is why we went there; also close to lots of good restaurants. The breakfast is also very comprehensive, good on quantity. I wanted to pay in cash and asked the staff how much the cost would be in local currency. I then made sure I had enough local currency to pay. On check out I was told that the hotel had already charged my credit card even before I had talked to the staff who either did not know or did not mention it to me. I was then left with a large amount of local currency which I had to change back into dollars. This was very annoying and costly.
Excellent location in front of the beach and very close to restaurants in a very nice part of the city.
Staff very profesional and courteous. Location was excelent. Facilities were on the mark. Nothing noted.
the shape of the hotel el balcony with the sea view is no beach construcion on the front view
I loved everything about the hotel. Loved that every room had its own balcony and a view. Very comfortable and clean. My girls had a great time. Not much negative things to say. Just at night occasionally a weird a/c noise but nothing that would keep you up. I'm just a light sleeper.
I'd give a 7 out of 10 The room smelled like mold They send someone in to refresh it and it was a little better One day they didn't send the maids to clean it until 4pm when I called and complained