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Close to parque lleras EVERYTHING! DO NOT STAY HERE! AT ALL!! . Most employees (of course not all, mostly the ones that don't depend on tips) treat you like they are doing you a favor. No patience on answering questions, on talking to you, on trying to accommodate you needs. . The fact that you are VERY close to Parque Lleras can make it really hard to have quiet time, especially at night - and also the windows are not noise proof, are just simple thin glass windows. . WI-FI is just SO SLOWWWW!!! And the signal is just SOO BAD! It makes you sign in ALL THE TIME!!! It's just soo sooo terrible!! . The bed was so hard and old that I had to ask for them to put another mat on top. But of course they had only a kid mat and it wouldn't fit so I ended up with 2 kid mats on top of my old king size that squeaks at every turn. . It's been 6 days that I'm here and they've given me only 1 new set of shampoo/conditioner/soap. I had to save one day when it was ending during my shower, then I guess the lady finally notice it was over and replace it. But since the new conditioner was not used, she took away the next day!! I'm not kidding!!! It's just craazy! . Your minibar is never refilled. it's been 6 days and I'm consuming what's in it but it's never been refilled. . I think they don't refill anything, same thing with laundry. I've had to request laundry bags twice and they still send me only 1 bag/form + it doesn't get refilled after room is cleaned! . The Gym hours are bad and the equipment is dirty full of dust, one of the elliptical has pieces falling apart. . The elevator has 1 single 15-sec advertisement that repeats over and over and over... on the second day I couldn't hear it anymore. Now that I'm on my 6th day with 4 more to go I've created a barrier, I just block it. . There was not a single pen and paper on the room. . There is no paper tissue (Kleenex) in the toilet - and the toilet lights are terrible. . Ow! And the power outlets turn off when you leave so you can't leave anything charging in the room!! hahahaha just bizarre!!! . When you ask for room service (by the way the choices are LAME), remember to ask for salt!! They NEVER send it. I've ordered every single day... Today, the 6th day I ordered in advanced. . And don't be shy, you can hear every time the guest upstairs flushes and takes a shower. It is VERY loud. BTW, get use to noise, as this is a very noisy hotel. . Ah and the water, every time the upstairs guest flushes or is taking a shower, your water pressure decreases considerably! That are probably more details but I think these are enough reasons for you TO DON'T STAY HERE!!!! Really it's been the worst decision I made. And worst of all: they made me PRE-PAY the reservation without refund!!!!! So I can't leave and go anywhere else!!
Central location I did not like the fact that the Tony Roma restaurant was closed because of a holiday. It was the main reason I booked this hotel. A 5 star establishment cannot close a restaurant because of a holiday.
Me gustó su ubicación y la disponibilidad de su personal siempre atento y dispuesto. No tenía un bar disponible. Había una reparación y el olor a pintura era muy fuerte. Solo un restaurante de comida italiana sin contar el Tony Romas. No conseguías comer otra cosa.
Great pool environment and spacious rooms. No ventilation in the bathroom, so it got very warm in there taking a shower and getting ready. The service was beyond horrible. It took more than 20 minutes, at times, to get service for drinks. The gym was way less than stellar and more frustrating than useful. Additionally, we could not get pedicures or manicures while there because the girls was out sick. They only have 1 girl for this?!?! How would multiple people get services?? And, upon checking out, the bill was incorrect for incidentals. The only resolve is to email someone...infuriating!
great location high ceilings good service quiet room moldy shower curtain sponge pillows sheets didn't feel like all cotton breakfast buffet needs attention $50 to add a guest (room was only $80) bathroom needs to be renovated
Staying at this hotel during our four days and three nights ( fron May 7 To May 10 at Room 407) in Medellin was a not so good and it is very far from being the best hotel in the city. Breakafst was good, the room was olds, they need to renew the facilities. However things got worse when we got home in Miami back from Medellin and realized that and Iphone5 and an IPod were stolen from one of our bags while we were at this hotel.
Helpful staff and good location Fees that could be avoided only if they tell you that those are optional
Big and well located. Old rooms, smelly fabric, deficient bathroom.
Lobby was pretty and grand Towels felt like sandpaper on my skin - and I'm a grown man with rough skin not a dainty lady or child. "Hot" water was lukewarm at best ... A nice hot shower would've been nice at this price. Hotel staff doesn't speak any English Location is away from restaurants or nightlife (though cans are cheap). Better service and nicer properties in the 5* range are Hotel Diez Hoye Charlee
Location was decent. Hotel was in good shape as far as cleanliness. The breakfast was pretty dang good relative to most hotel breakfast buffets. Receptionist luisa spoke really good English. They gave me late checkout till 3pm! The hotel was a good deal for what I paid. My room was not soundproofed at all. Every voice in the hall, phone ringing in other rooms, doors opening and closing, etc, might as well have been happening in my room with me. They did not have the rooms ready when we arrived despite our having arrived at close to 3pm. One of the rooms was not ready till almost 5pm. The Internet disconnects automatically if your device goes to sleep. A minor annoyance but after the 100th time entering the username/password it got to be pretty aggravating.
I thought that I would like the location but that was not the case. Very poor service from the reception staff and the Internet connection was terrible.
- Employees are obsessed with getting tips and do not miss out on any opportunity to ask for them. They were even willing to add a tip to which I had not agreed to the room service receipt AFTER I signed it. Very bad style. Thus one star rating.
Stayed at the San Fernando Plaza twice during our vacation in Colombia. Rooms were very nice. After reading some reviews, we were expecting there may be issues with spotty internet, but only experienced it the first time we stayed with the connection not being very strong in our room. Didn't have a problem with the internet everywhere else, but couldn't get a strong signal from in our room. Other family members also staying at the hotel didn't have any problem getting internet in their room, and the second time we stayed, we had perfect connection in our room which was on the opposite side of the hotel from our first room. The breakfast was amazing and we had such great service. Everyone was very nice and helpful, and I didn't feel as though they tried to haggle for tips or anything of that sort. We did have a small mix up with our room not being available despite arriving after the 3 pm check in time, but it was taken care of pretty quickly. Over all no complaints, would definitely return!
Stayed for a week with a friend , very nice property, great customer service in an upscale secure location within walking distance to malls, restaurants, secure atm etc. breakfast buffet had very good assortment of food and baked goods. I would say the only draw back was the rather too firm bed.. And we had no pool during our stay as it was being remodeled. Overall a good place and value. Would come back
the swimming pool area is gorgeous, and you can feel safe and isolated from the hub....the breakfast is. AMAZING...more of a brunch than a breakfast with soup, made to order omelettes and kick butt buffet with rice and beans,
The deal was great , staff and facilities were excellent No
Very good hotel for the price Very good hotel for the price
Great food. Front desk staff spoke English No towels in room. .took 3 calls over 90 minutes to get towels..and each time staff spoke English. ..slow bar service at pool 30 minutes to get a drink ...bring out one guest drink each time ??....Room clean but dated...comfy bed..great linens&toiletries
Room cleaning Bed and room space.
The staff was friendly and helpful when I needed something. They also had English speaking members of their staff., since my Spanish is not fluent. The hotel was very clean in all respects. I would stay at this hotel again when in Medellin. There are restaurants, a supermarket, the metro, and large sports complex in walking distance, and taxi service there is great at a very reasonable cost. The breakfast could use a little help,but.it is ok and included with the room. At the end of the stay they wanted to collect for some type of insurance. I was able to sign a waiver and had no extra cost.. According to my paper work I received from Kayak I did not owe anything at the hotel..
The hotel staff were very nice and helpful. Only half of the staff (approx.) spoke English and we had limited Spanish, but we were still able to communicate. The rooms were totally fine - clean and nicely laid out. Nothing super fancy, but very comfortable and great for the price. It was located about one block from a metro station, which was really helpful, and a 10 minute walk from a supermarket. AC worked well the entire time. Breakfast was great! WiFi worked well. All in all, we were really happy with our choice and would recommend. Bed was a bit firm and there were some cracks in between the window and wall so air could escape/bugs could get in, but nothing worth crying over. No safe in room.
We had three days of no air conditioning where we battled the personnel as they insisted there was nothing wrong. Finally the entire hotel was without air conditioning. I was supposed to have breakfast included in my package..but yet they somehow took this out and charged me $20 American dollars per each within 9 days. They refused to take it off although I had documentation to prove it. The personnel at check-out were rude and unwilling to compromise. I will never stay there again. Totally over priced for nothing. What a waste!!!!!
We stayed one night at the end of a week in Medellin before heading to the airport the next morning. The pool was exceptional and the food was terrific! It was our 30th anniversary and the waiter gave us a special appetizer and desert to really make it special. We will be back!
Beautiful facilities and wonderful service made our stay very pleasant. Between the airport and downtown, so the location is convient. Also, in my opinion, the scenery on this side of Medellin is the prettiest, so the location makes it easy to take scenic trips.
I stayed for 4 days in this hotel , and it was very amazing, and everybody the personal at the hotel , they were very nice, and this hotel has a beautiful pool that you just want to stay in there forever.