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Staying at this hotel during our four days and three nights ( fron May 7 To May 10 at Room 407) in Medellin was a not so good and it is very far from being the best hotel in the city. Breakafst was good, the room was olds, they need to renew the facilities. However things got worse when we got home in Miami back from Medellin and realized that and Iphone5 and an IPod were stolen from one of our bags while we were at this hotel.
Close to parque lleras EVERYTHING! DO NOT STAY HERE! AT ALL!! . Most employees (of course not all, mostly the ones that don't depend on tips) treat you like they are doing you a favor. No patience on answering questions, on talking to you, on trying to accommodate you needs. . The fact that you are VERY close to Parque Lleras can make it really hard to have quiet time, especially at night - and also the windows are not noise proof, are just simple thin glass windows. . WI-FI is just SO SLOWWWW!!! And the signal is just SOO BAD! It makes you sign in ALL THE TIME!!! It's just soo sooo terrible!! . The bed was so hard and old that I had to ask for them to put another mat on top. But of course they had only a kid mat and it wouldn't fit so I ended up with 2 kid mats on top of my old king size that squeaks at every turn. . It's been 6 days that I'm here and they've given me only 1 new set of shampoo/conditioner/soap. I had to save one day when it was ending during my shower, then I guess the lady finally notice it was over and replace it. But since the new conditioner was not used, she took away the next day!! I'm not kidding!!! It's just craazy! . Your minibar is never refilled. it's been 6 days and I'm consuming what's in it but it's never been refilled. . I think they don't refill anything, same thing with laundry. I've had to request laundry bags twice and they still send me only 1 bag/form + it doesn't get refilled after room is cleaned! . The Gym hours are bad and the equipment is dirty full of dust, one of the elliptical has pieces falling apart. . The elevator has 1 single 15-sec advertisement that repeats over and over and over... on the second day I couldn't hear it anymore. Now that I'm on my 6th day with 4 more to go I've created a barrier, I just block it. . There was not a single pen and paper on the room. . There is no paper tissue (Kleenex) in the toilet - and the toilet lights are terrible. . Ow! And the power outlets turn off when you leave so you can't leave anything charging in the room!! hahahaha just bizarre!!! . When you ask for room service (by the way the choices are LAME), remember to ask for salt!! They NEVER send it. I've ordered every single day... Today, the 6th day I ordered in advanced. . And don't be shy, you can hear every time the guest upstairs flushes and takes a shower. It is VERY loud. BTW, get use to noise, as this is a very noisy hotel. . Ah and the water, every time the upstairs guest flushes or is taking a shower, your water pressure decreases considerably! That are probably more details but I think these are enough reasons for you TO DON'T STAY HERE!!!! Really it's been the worst decision I made. And worst of all: they made me PRE-PAY the reservation without refund!!!!! So I can't leave and go anywhere else!!
Ausgezeichnetes Hotel! Freundliches Personal ... Super Lage! Die Betten sind etwas hart Matratzen.
sauber, zentral gelegen, das Frühstück ist toll und professionelles Personal kommen wieder. Schade, dass sie nicht die Metro Cable oder das Mamm Museum empfohlen haben. So eine tolle Stadt
I really liked the services and the attention of a doormen(Fernando restrepo) who made my stayed more pleaceant . He understood customer service better than the front desk manager or staff The internet (wifi )only worked in the bathroom so after 3 calles to the front desk and after nobody came to help I had to moved my office to the bathroom and I worked all night sitting on the toilet because it was the only place the wifi worked(afemter speaking to the front desk manager ,36 hrs later they brought a modem to the room and the wifi connection finally worked ) . Both rooms I experienced had smelly courtains ,the toilet on the first room leaked all night and created a large pool in the bathroom .the bath tub was not draining properly in both rooms that I slept during my stayed . The second room I was moved in to ,was directly in front of a major construction project on (la loma de los parra)and the air powered jack hammers began operating at 7:59 am so I never had a chance to fully rest .it was not a great experience and I won't be back to that hotel .
Big and well located. Old rooms, smelly fabric, deficient bathroom.
I thought that I would like the location but that was not the case. Very poor service from the reception staff and the Internet connection was terrible.
The hotel staff were very nice and helpful. Only half of the staff (approx.) spoke English and we had limited Spanish, but we were still able to communicate. The rooms were totally fine - clean and nicely laid out. Nothing super fancy, but very comfortable and great for the price. It was located about one block from a metro station, which was really helpful, and a 10 minute walk from a supermarket. AC worked well the entire time. Breakfast was great! WiFi worked well. All in all, we were really happy with our choice and would recommend. Bed was a bit firm and there were some cracks in between the window and wall so air could escape/bugs could get in, but nothing worth crying over. No safe in room.
The staff was friendly and helpful when I needed something. They also had English speaking members of their staff., since my Spanish is not fluent. The hotel was very clean in all respects. I would stay at this hotel again when in Medellin. There are restaurants, a supermarket, the metro, and large sports complex in walking distance, and taxi service there is great at a very reasonable cost. The breakfast could use a little help,but.it is ok and included with the room. At the end of the stay they wanted to collect for some type of insurance. I was able to sign a waiver and had no extra cost.. According to my paper work I received from Kayak I did not owe anything at the hotel..
We stayed one night at the end of a week in Medellin before heading to the airport the next morning. The pool was exceptional and the food was terrific! It was our 30th anniversary and the waiter gave us a special appetizer and desert to really make it special. We will be back!
I stayed for 4 days in this hotel , and it was very amazing, and everybody the personal at the hotel , they were very nice, and this hotel has a beautiful pool that you just want to stay in there forever.
Beautiful facilities and wonderful service made our stay very pleasant. Between the airport and downtown, so the location is convient. Also, in my opinion, the scenery on this side of Medellin is the prettiest, so the location makes it easy to take scenic trips.