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the grounds are nice very nice, pools clean, beach is clean the rooms are small but they work just fine. the food sucked, the hot food is cold and the cold food is room temp. they seem to be trying with what they have, i would gess the management needs to step it up with the kitchen budget. we did the dive experience, soooo, i thought the rooms were going to be upgraded, no, just a towel bar to hang a few things on. with the UDE you have access to a special room that has food and bev. nice touch. we did dive a few time with Prodive, the staff are really cool.
We had stayed there previously and returned based on the all-inclusive package, beautiful pools and beach, combined with adjacent scuba facilities. Cozumel has some of most beautiful reefs in the world and it also offers easy access to the mainland to explore Mayan ruins and the local "cenotes". Again, our family had a fantastic vacation. Meals for standard dining buffet style were always good, but not exceeding expectations. It was difficult to schedule dinner reservations at the three special restaurants they offer. In some areas cleanliness of the grounds could be improved. The only other negative aspect, was the bars do not open until 10:00 am - difficult to get a Christmas morning bloody mary.
Friendly staff Disorganized management. The restaurants have a very disorganized way to arrange reservations. The reservations are scheduled to a specific time and customers are guided to their tables 10 to 20 minutes later. The buffet is always full because the staff doesn't know how to manage the sitting of guests. There is always a long line at the host section. In addition, when going to the Italian restaurant we had to wait 40 minutes to get our food served on the table. This is unacceptable.
This was our 3rd trip to the Presidente, the first since the major remodel. This remains our favorite hotel on Cozumel. Not the cheapest but certainly one of the best. Our only complaint remains the restaurant selection/variety. The food is expensive, but is very good. For our 12yo son, the choices get kind of limited after a few days. None the less, we will stay here again on future trips to Cozumel.
From the welcome we received when we arrived to the hospitality each day we were impressed! We felt like we had the entire place to ourselves. They even had books by each pool to read. The food was delicious, the view was even better!! We had always stayed at an all-inclusive resort, so this was a change for us. We expected to spend a fortune on food and drinks, but were pleasantly suprised that we got what we paid for. The most relaxing resort we have ever been to,..and we travel a lot. The only thing we missed at this resort was entertainment in the evening, it was DEAD!
It was so wonderful it would be really hard to stay anywhere else.