Hotels in Puerto Morelos

I was actually semi dreading this trip based on past Mexico experiences, but I ended up having an amazing time. The food, room, staff, everything was perfect. Will definitely go back some day. This resort had no control over this...but the ocean was brown from algea! Was not able to spend any time on the beach! They did have a tractor trying to pick it up but there was too much.

Everything was amazing

I loved the room, the restaurants, the pools, the beach, and the ambiance. I had a great time with my friends. Everything was easily accessible. The only things I didn't like was the inconsistency of the service. When we ordered drinks it was always a surprise what we would get based on the waiter or waitress taking the order. Some servers were friendlier than others. Also, the Wifi and cell service was VERY bad. If you need to communicate with the outside world, you shouldn't stay there.

Super Service und super Essen machten dies zu einem erholsamen Urlaub! Hervorragender Strand und jede Menge Pools zur Auswahl! Nichts!

Der Strand und die Pools. Das Zimmer war großartig! Komfortable Betten und schöne Bettwäsche. Freundliches Personal. Sehr zuvorkommend zu unserer großen Gruppe. Die Barkeeper waren etwas frech zu unseren Mädchen. Obwohl ich nicht glaube, dass sie Trinkgeld gegeben haben.

The pool and grounds are beautiful with attention to small details that make the difference. The staff was always attentive and responsive. The preferred club provided a nice air conditioned location for our family to congregate. Buffet was ok and the sit-down restaurants were good to very good. The buffet and Mexican restaurants can be sweltering hot. We had some mosquito problems in our room. This year there is a terrible seaweed problem all up and down the coast making the beaches undesirable.

Really wish the restaurants were air conditioned, we were uncomfortably at dinner. But we were there during a very hot week.

Gorgeous location and friendly staff. I would highly recommend to anyone looking for an all inclusive Riviera Maya Family Resort in this price range.

We decided to stay at the adults only section of the hotel which was amazing! Our room was ocean front with a balcony and a hot tub on it! The view was amazing! Our room was huge and clean. We had the same staff in and out of our room while we were there for 6 days/5 nights so we were able to get to know them. Alonzo and Margarita were great at keeping the rooms clean and having the beds turned back for us. We had upgraded to the diamond club before we got there and I would definitely do that again! Our butlers Dominquez and Reuben were Amazing!! To help celebrate our 20th anniversary they decorated our room with rose petals and confetti and had the hot tub ready to go for us. When we came back to our room that night there was a bottle of wine and chocolate covered strawberries waiting for us. They went above and beyond! They always were checking to see if there was anything else we needed. The food was pretty good and even though we had reservations I don't think we would have waited too long at any of the restaurants. The beach was beautiful! It did have a lot of seaweed but they did try hard to keep it clean but there's only so much they can do. The resort had shows every night and we watched most of them and really enjoyed the variety. The Diva's International were good and the Set the night on fire show was amazing! I would recommend this resort and do plan on going back!

Waiters waiting for tips and getting mad if they did not get one. High pressure selling of the diamond club.

The resort grounds are beautiful. The architecture and design has a luxurious feel to it all throughout the property. we stayed in the most basic room which is interesting because it was amazing. There are more than 7 restaurants and 4 bars to check out. Everything is included. That they don't include at least one spa treatment like a massage with your stay. I think it would add a nice touch instead of trying to make people spend more money as soon as they check in. I found it to be the only experience that lacked class during our stay. The resort credit compared to other resorts is minimal and their coupons don't cover the cost of any substantial spa treatment or experience.