Great hotel, incredible service, and awesome food. However, it is located on the ugliest beach of the Rivera Maya....not a problem if you don't mind spending the day at the pool -very nice pool . Also, make sure they don't give you a room far from the main building. The farther, the warmer..... They have a central AC unit for the entire property, my room never got cooler than 80 F.
Beautifull resort,great service,very friendly staff.
Good morning! My husband and I just returned from your resort on Sunday (11/13/11). We thought it was a beautiful place with exceptional staff with the exception of one. I do, however, think there are a few things you should be aware of: We noticed bites after our first night sleep there and then everyday thereafter. At the time, we assumed it was mosquitoes, but the bites have not gotten any better. My husband was diagnosed with bed bug bites this morning. The bites multiplied every night we were there, but he has not received any since we have been home. My biggest fear is we brought them home with us – in our luggage or clothing. We signed up for a wine dinner at the suggestion of the sommelier. The night before we attended a wine tasting in the cellar and thoroughly enjoyed it, so when the sommelier mentioned the dinner we were all for it. When discussing other tastings, he said he would be happy to set up a wine dinner with wine and food pairing for us. We love wine and were ver...
Vacation sometimes makes us all pigged out and eating unhealthy rich food that we otherwise don't get a home but at Zoetry, the food is outstanding and healthy. We love the attention to detail, thoughtfulness of a health drink, tea and cocktail each day. The services were great. Miguel at the pool, Cristobal and Antonio were all wonderful and will do anything... We enjoyed our experience a great deal and would definitely come back again. The number of times cleaning ladies come in to care for the room is insane. The only drawback is that other vacationers were tipping when it is all inclusive. We were scrambling not having been prepared.
This place is wonderful. Take the evening ride on the Catamaran, better still ask about a group sail to go snorkling. 6-8 people runs about 115 per person. Unlike the other inclusive hotels where you find yourself in crowds of people, this place is exclusive with a personal touch to you everyday. I don't think you will find a more magical place than this.
The small size of the resort is a plus. No waiting in lines for any of the restaurants or other facility's. There are plenty of staff members to take care of the guests, even when the property is full. The variety of restaurants was also very good, from casual to casually elegant. Service was gracious and no one had their hand out for extra tips. A few lapses in service when arranging some of the offered programs on the Anniversary Package and there wasn't a coffee maker in the room as advertised. The included airport transportation was great. Very good service and the cold towels and champagne were a nice touch. Check in was a breeze, no standing in line at a front desk. Same when departing.
wE LOVED IT WITH THE EXCEPTION OF THE 'MAGNETIC' BED. It was very hard like aleeping on concrete. I NEED SOMETHING SOFTER. THe employees were very courteous and knew our names within 24 hours. THe spa was stellar. Thai massage was a good starter. The other complaint...THe gym faces east and has no fans! IT grew very hot in the workout facility by 9 am. My husband loved the windsurfing here. THe beach is very secluded...great for long walks and few other people! You are a long way (30 min) from any other towns or hotels so do not come if shopping is important. You could get to Cancun easily but why leave such a lovely piece of paradise? \nOne more luxury...they meet you at the airport in Lincoln Navigators included in the price. THe drivers were very friendly and convenient. Bottom line, we will be back. Also we booked thru the travel website..everything was very smooth.
The level of service.
I recently got married at Zoetry on May 5 and we had a little over 100 guests. The food, the staff, and the resort were absolutely perfect. It is an intimate hotel and has all the wants of needs of anyone looking for beauty, relaxation, great food, and beautiful rooms and surroundings. Francisco from the Spa did my hair, Karina was a wonderful wedding coordinator and everyone was great. We had our honeymoon at Banyan Tree and Rosewood - both were amazing, but Zoetry offers all inclusive which really makes you feel like you are on vacation which is a HUGE perk. We can't wait to go back to Zoetry and hope all of our friends will join us. Most will!
We attended a family wedding and spent a few extra days at this beautiful resort. The staff was absolutely accommodating in every way. We had a few room glitches with unavoidable plumbing issues that were taken care of within 10 mins of calling the front desk. The food at all restaurants was fresh, well prepared and very good. The one memorable meal was at Le Chique, molecular cooking, served in small portions and it was fabulous. Make your reservation as soon as you get there for a wonderful, romantic dining experience. The only small negative was the waitstaff at times was slow. Be sure you're not starving before you go for a sit down meal at one of the dinner only restaurants....it could take about an hour to get your main course. BUT - the staff itself was friendly and food was terrific. The house wines were decent also - no 'swill'! LOL The swim up bars - great. Games in the afternoon, good drinks and plenty of chairs, cabanas, towels, umbrellas on the beach, nice chairs - if you ...
Hotel lives up to the Karisma pledges of sustainability, customer service and excellent food. Well trained staff provides excellent service. Current renovations of some floors show willingness to invest in quality. Entertainment good, Crafts vendors Thursday nights quite good. Watch out for the ATM bandit in the lobby - $16.96 for $100 (plus bank network charge). Front desk needs to take on cash function if they don't want to damage their brand with a bandit partner. Definitely worth returning.
Poor food and basically the same in all their restaurants. Although it has only been open 1 year bathrooms were broken (no toilet seats), bar tops were broken (granite broken off). Front desk will try and charge you for extra's you did not even use, very unethical. Termites in room above shower. Room cleaning service was very late in the day. Wine was awful, prepare to drink beer or cocktails the entire time. Lots of buffets and all the salad food is warm (fruit, 'cold' cuts, greens, dressings). Rooms smell like mold and the AC does not work very well. Overall feel would be much more suited for a college spring break.
Never had a good feeling, lots of bad reviews and renderings, not photos on their web site but oh well, my travel agent said it would be great. A great puplic service would be done to humanity if this place shut down. So you know I'm serious...spent over $900 dollars in Continental airlines change fees to leave this place 3 days earlier than planned. It was worth every penny, (the change fee). The whole experience was a kind of smoke and mirror experience. We could not believe that everything from the room, the plumbing, the on going, non stop construction and the noise it made and what they call food. They use the word gormet in their promotional material but I can assure you that word has not crept into the kitchen. Have been to mexico many times, the weather and the wonderful Mexican people were just not enough. So if you must...................... GO, YOU TOO WILL BANGING OUT REVIEWS SIMILAR TO MINE.
AMAZING, AMAZING, AMAZING!!! The staff goes above and beyond. Activities everywhere. The property and rooms are very clean. Gorgeous views. Awesome. We had 50 people come for our wedding and could not have been happier and more impressed! We will be back!!!
We visited Azul in July, staff was great, food was good, beach was beautiful but very shallow and rocky. The wait for a table in some of the restaurants was over one hour but usually worth the wait. There was a large selection of adult beverages to choose from but the drinks were very weak.The staff were always trying to get everyone involved around the pool or the beach to play volleyball, water polo or even aerobibcs. Make sure you bring plenty of sunscreen, the sun is strong.
WE were here at Christmas 08 and it was new and great. Some glitches of a new hotel but staff quickly fixed any problems. Get the insuite jacuzzi, not the ones outside the room, very nice!!!!! Beach was great and so was the service on the beach. We took our big bubba glasses and drank daquiris in our private covered beds on the beach. We will be back!!
we stayed there from 26/12/09 till 09/01/10 DONT GO,this is not value for money,staff good,hotel very bad,it looks as if it has been there fo 20 years,food bad,but i found the cornflakes ok.this is the worst holiday i have had in 35 years,if you are booked to go please do your self a favour and go somewhere else, ANYWHERE.IF YOU DONT BELIVE ME I CAN SEND YOU SOME PICS, email me.
From the moment you step out of you ride, you are welcomed with a drink. The views are the most beautiful I have ever seen. You are spoiled from being delivered to your room to dining. Room service was prompt, rooms are very clean and well kept.
This is a great hotel. You'll be pampered from your arrival. They'll make everything to make you happy, so that you have a great stay. I don't really understand the reviews that have been written here, they say this hotel is awful... I can really say it is not true. Great food, great bedrooms, great outdoors... Totally recommended!!!!
We visited the Azul Sensatori from Feb 14-22,2009. We chose the resort because it claimed to be good for multigenerational travellers. My husband and I went with our 3 children ages 9,7,and 6 and met his parents there. The actual complex was quite small (we have stayed at the Iberostar Paraiso Lindo before which was huge) which did work out well for us due to my father-in-law's arthritis. Our room was nice from a 5 person family perspective - the kids had a kids area and we could close a sliding door for our own privacy. THe room was clean and very modern. We did not have any problems with anything not functioning and the water was always hot when we wanted it. THe maid service was good but they got to our room late in the afternoon and would always forget to replenish my coffee supply (I love my morning coffee!). THe food was satisfactory, again the buffets were much smaller than previous all inclusives I have been to. I guess our major dissapointment was the lack of energy and entert...
If you'll look at all the reviews here, everything 3 star and below is from 2009 or previous. My husband and I visited Azul Sensatori in summer 2011 and fall 2012, and were amazed at the atmosphere, food, friendly service, cleanlieness, and overall quality we found there. We love it so much that we're taking our kids with us this fall. We don't feel like trying another resort, because we know the quality and friendliness we'll find here. The staff goes out of their way to say 'Olah' to you, even the gardeners. They are always asking if you need anything, or if you would like to participate in an activity, but there is no pressure if you don't want to participate. We mostly sat and read books by a pool, on the beach, or on our ocean-view balcony the entire vacation. I love the food here... we haven't had a bad meal, but we definitely had our favorites. There is one buffet restaurant that is open from early morning to late at night so you can eat quickly around your activities sched...
Premium liquor. Food quality was above average. Steak night was amazing Staff was nice and attentive Beautiful wedding set ups Construction! Beach had a lot of seaweed in the water despite cleaned multiple time. Bed was hard and uncomfortable Housekeeping didn't replenish towels every day Hotel was a minimum 45 minutes away from excursions. With pickups from other hotels you're at a minimum of 1 hour to 1.5 hours before getting to destination The hotel pushes you to book tours through Amstar, who resells other companies' tours for a huge markup. Too many kids despite being in mid-October. Missing pool tiles
The staff was amazing, the rooms were very clean, front desk was warm and welcoming. Overall the staff made the experience very enjoyable. The food available during the day was not good at all. The only food worth eating are in the restaurants at night.
We just returned from a 10 day stay at Secrets Silversands and it was everything we hoped it would be and more. We had a total of 46 people there for the first half of the trip and we stayed the second half alone for our honeymoon. Everyone in our group had a fantastic time and said that the resort was unbelievable. With all of the pools they have it is easy to find what you are looking for, a quiet day away from noise and people or the main pool with a bar and entertainment events/games taking place. All of the restaurants are very good and a few of them are excellent, we particularly enjoyed the Japanese restaurant and their menu. The lunch buffets by the pools are very good and never gave us a reason to try the lunch buffet at the indoors restaurant. The breakfast buffet has everything that you could want and will not disappoint. The thing that made it such a wonderful experience for our entire group was the staff, the waitresses/waiters, entertainment staff, and the wedding planner were nothing short of amazing. They remember your names, they are fun and kind, and they make you feel very welcome. The complaints I have are hardly complaints. The floors in the rooms and hallways are pretty slippery when wet, which is quite often if you are coming from the pool/beach. The hotel had mentioned to us that they are renovating a handful of rooms at a time and trying out new tiles to help with this. As long as you are aware they can be slippery and don't try to sprint around, you'll be just fine. The only thing that bothered us, and it was an isolated issue that I don't hold over the entire resort, was an experience we had with a gentleman at one of the restaurants. On several occasions he was difficult to deal with and not wanting to accommodate groups. We were told before going that there may be an additional charge for dinner groups over 6, which we understood as they are setup to deal with smaller groups and couples. Every restaurant was more than helpful in seating the occasional group of 6-10 and never charged us for it...except for one. One host of a restaurant was determined to charge us for bottles of wine for the table or else our wait but be extended. If we bought wine our tables would be ready almost immediately, if we didn't buy wine it would be an hour. Again, this was an isolated incident and did nothing to dampen our moods...we would simply go to another restaurant and be seated immediately.
Great staff always smiling and very attentive. Room was beautiful, food was good as well. Drinks are pretty weak but we figured out a trick. If you order a pina colada, etc just ask for a shot on the side then pour it in the drink. Paying for an all-inclusive resort you expect everything to be all inclusive. Having the staff ask you to upgrade your room, or upgrade for a bottle of wine is unnecessary. Just be prepared to say no multiple times.