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Waiters waiting for tips and getting mad if they did not get one. High pressure selling of the diamond club.
Loved the spa, the room, the food. It was my husband's birthday, and they did so many things to make him feel extra special. He said it was one of his most memorable birthdays. They really went above and beyond. We lov d our spa services from Erika and Joselyn. I didn't like the Timeshare presentation. It ran too long. Truthfully, it ruined my morning. ..we were hoping for bluer ocean.
We decided to stay at the adults only section of the hotel which was amazing! Our room was ocean front with a balcony and a hot tub on it! The view was amazing! Our room was huge and clean. We had the same staff in and out of our room while we were there for 6 days/5 nights so we were able to get to know them. Alonzo and Margarita were great at keeping the rooms clean and having the beds turned back for us. We had upgraded to the diamond club before we got there and I would definitely do that again! Our butlers Dominquez and Reuben were Amazing!! To help celebrate our 20th anniversary they decorated our room with rose petals and confetti and had the hot tub ready to go for us. When we came back to our room that night there was a bottle of wine and chocolate covered strawberries waiting for us. They went above and beyond! They always were checking to see if there was anything else we needed. The food was pretty good and even though we had reservations I don't think we would have waited too long at any of the restaurants. The beach was beautiful! It did have a lot of seaweed but they did try hard to keep it clean but there's only so much they can do. The resort had shows every night and we watched most of them and really enjoyed the variety. The Diva's International were good and the Set the night on fire show was amazing! I would recommend this resort and do plan on going back!
I loved the room, the restaurants, the pools, the beach, and the ambiance. I had a great time with my friends. Everything was easily accessible. The only things I didn't like was the inconsistency of the service. When we ordered drinks it was always a surprise what we would get based on the waiter or waitress taking the order. Some servers were friendlier than others. Also, the Wifi and cell service was VERY bad. If you need to communicate with the outside world, you shouldn't stay there.
Everything was amazing
Loved everything about the resort except for beach. Lots of seaweed in the ocean that crews tried to clean up throughout the mornings. Water was not clear.
Really wish the restaurants were air conditioned, we were uncomfortably at dinner. But we were there during a very hot week.
Gorgeous location and friendly staff. I would highly recommend to anyone looking for an all inclusive Riviera Maya Family Resort in this price range.
The pool and grounds are beautiful with attention to small details that make the difference. The staff was always attentive and responsive. The preferred club provided a nice air conditioned location for our family to congregate. Buffet was ok and the sit-down restaurants were good to very good. The buffet and Mexican restaurants can be sweltering hot. We had some mosquito problems in our room. This year there is a terrible seaweed problem all up and down the coast making the beaches undesirable.