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The staff was friendly and the resort itself was beautiful. Awful food. Hard Bed / Mattress. Dirty linens and towels. No cell service or wifi on property(except lobby). No ocean view rooms on this property (the view is blocked by trees). Ants in our room daily. We shortened our stay. Couldn't wait to get out. This property is worth 2 stars at best.
All inclusiveness and he quality of the meals Staff need little bit more training in service and certain high end service customs.
That it had running water, otherwise it was a complete disaster Beds food staff gallery cleanliness
Staff was extraordinary!!! Especially " Angel" you are the Best!!!
I liked that it was clean I didn't like that they give you a bracelet to wear when you check in, and if you lose it they charge you 100 dollars and if you don't pay they lock you in the gate with your rental car and your girlfriend has to jump in the front seat and drive the car out while you hold the huge a gate and the guard tries to stand in the way of girlfriend at the wheel (she'll kill you) and if this is actually a success then they radio the police at the next traffic stop down the road and force you to come back and pay.
my room had a great view and was clean and very comfortable. i think it was too expensive for what it was, I didn´t like the breakfast. and the staff wash´t very friendly, we asked for a bottle of water one night and they told us they could´t give us one, that if we wanted one we could drive 30 min. downtown for one, with a really bad attitude.
location, not too crazy crowds, peaceful, large rooms, bike rental across the road. food was not very good. not very helpful about tourist activities, and it said wifi but there was not
I like the room. The food was not that great and the pool was small. Not really much to do for children.
Couldn't find our check in then tried to charge us twice Had us call third party travel booking to sort it out. Rooms are dirty Nothing
I liked the views and the main grounds The rooms and amenities were not satisfactory. Too expensive for what it is.
The dreams motel will not allow you to book anything on the property without enduring their time share sales pitch for hours. The food was barely edible. Nothing worked, there were insects everywhere in every room and if you upgrade your room to a "suite", then you're surely to be disappointed by a living room the size of a hornets nest...tiny. The staff ignores do not disturb signs - repeatedly. And if you expect to meet other guests, then be prepared for a redneck riviera from red states - I thought I was in an episode of party down south, with a hint of white trash. To compound all this, the hotel is near to NOTHING. Dreams must have purchased emir awards (not uncommon). Do yourself a favor and stay at Be Tulum or Ana y Jose.