Great resort. Friendly staff. Food quality is amazing(especially at Brazilian restaurant). Plenty of activities for kids. Professional night entertainment (not like most hotels that give you hotel staff shows). Pool was quite dirty especially later in the day. Beach was nice considering it is a Mexico coast line. Definitely will go back.
The hotel is all right, it is really small and there is not enough events to keep you busy (they repeat a lot every day). The restaurants are just Ok, I bet you can get a better place with much better food for less money. The hotel pictures does not really show what you really get. We pay for ocean view and we get only a view of half of another apartment and half trees and some blue spots. The Italian restaurant is quite good but the other ones are just Ok. Be prepare to expend a lot of money because any event is really expensive. For the dolphins I really advise you to go to the Marine and do not use the one close to the hotel.
Only one complaint, but I feel it's fairly significant... My time is valuable. Only half of the restaurants are open on any given night. This resulted in waiting an hour and a half to get seated for dinner or being stuck with going to a buffet. I get it, if you only open restaurants on select nights they can reduce costs by not having to staff a couple of them. Additionally, the delay in seating encourages people to go to the far less expensive buffet where the food was average at best. I've stayed at the Dreams in Puerto Vallarta and was ecstatic about my family's experience there. Upon check-in this time, we were told that our room wasn't ready and we'd need to wait about 20 minutes. We came back in 25 and were told it would be another half hour. We waited the additional 30 minutes and STILL had to wait another 15 minutes. The staff in Puerto Aventuras was INCREDIBLE just like in Puerto Vallarta, but managements decision to cut cost in staffing at the expense of a vacationer's antici...
Our stay was for a wedding we attended. The hotel was smaller, but still provided a lot for the size. All the restaurants are included with no reservations, but the food was good compared to great. Portofino was the best. The buffet was just eh ok. So, there's a bit of trade-off there. The room service was great and always came when quoted. There was no pressure to tip-but we did. There were more kids here than we preferred, but there were kids in our wedding party. It was a fantastic wedding venue location. Location was great overall. Premium liquors are served. Make sure to book a transfer because no taxis will go that far from Cancun. We dove the Cenotes, went to Tulum, and went to Xel Ha with ease. Overall, good time.
This was a great place to stay. The staff went out of their way to make us feel welcome every day. The entertainment provided ranged from a rock concert on the beach to magicians and clowns. The food was good, the room was good, the scenery was good, and the beach was great. There is a reef in front of the hotel which made for great snorkeling. We walked to the marina and the shops about everyday. We walked down the beach to a couple other resorts to look around and quickly decided that the Dreams was the best by far. This resort is VERY kid friendly which makes it a hands down choice for families. We will definitely go back!
Overall it was very good. More english tv channels would be nice .
We just returned from staying at Dreams Puerto Aventuras. We LOVED the resort! ALL of the employees were so very nice/friendly/fun. It was a great experience. The entertainment staff is unbelievable!!!!!!!!!!! We had way too much fun! The food was great also. Lots of activities if you want to keep busy instead of just laying on the beach. All the employees were the best. Twice a day maid service (without asking), great Spa, shopping close by, never a dull moment!!! Our only complaint, which is not the fault of the resort, is the noise level late at night and into the early morning hours. The party people/late nighters liked to congregate right below our room on the steps leading out to the pool area and it was very hard to sleep. We got up and said something to some of them and called the desk a couple times. The lobby area was very noisy too during that time. Unfortunately, you can't fix stupid and some people just don't realize there are people trying to sleep after midnight.
Stayed 4 days on our way to Cancun. Dreams P.A. was a great way to the start of a 10 day vacation. Resort was on the smaller size which we found was a plus. Everything was just a short walk away. Checkin and checkout were very quick and efficient. Did not linger to hear the sales pitch and it never came up again throughout our stay. We had booked a marina view room but were delighted when they gave us a free upgrade to an ocean view. Thought it was our luck day until they brought in the dolphins and released them into the waterway at the marina making our original room now a dolphin view.... The pools were very clean but cold and the beach small but lovely. There was plenty of shade to be found if needed. The bar service was great and so was the food especially at Portofinos the Italian restaurant. We did have a few problems with the room. There were several times whem the toilet would not flush and most of our stay where the shower would take an hour to drain before wife could take a ...
Wonderful place to stay-------------------Enjoyed it very much!! Staff was always helpful and friendly-------------
I expected more luxary from a Dreams resort and more entertainment choices. What they did have was good they just did not have enough variety for a 9day stay. Our room was adequate but it did smell strongly of mold and on our last day we actually saw mold on the ceiling of the bathroom. Staff were fun and friendly. Food choices very limited and portions very small. Others at the resort we met said that the Cancun and Cabo location Dreams are definitely better
We started off on a bad note with this resort. Arriving on a Friday, the resort was ok, but we realized quickly that we should have booked an adults only (we have no kids). It just so happens that the resort offered us a promotion to switch to one of their adults only sister resorts (Silversands or Maroma). No strings attached, the offer was that we would stay the night at Dreams, then check out in the morning and be transfered to whichever resort we picked. In addition to this we would receive a voucher for 6 free nights at the resort. I had heard good things about Silversands, so we decided to transfer there. We kept our bags packed and just kinda ho-hummed around the remainder of the evening. Getting to our room we realized the bathroom door wouldn't shut, and the shower leaked. Thinking we wouldn't be there but one night, we just dealt with it. Saturday morning we woke up, had breakfast, and headed to the main lobby to check out. After waiting for 20 minutes to see a manager, they ...
The hotel is old and the restaurant service is terrible , it takes 1 hr -and sometimes longer- to get your food .
staff was very courteous and service was good and speedy. i thought the recreation was poor. i thought the it was a beach front hotel and the little beach was tiny and water sports were only allowed in a boring little lagoon. so i did get a little bored. also, breakfast was a very poor selection and the receptionist booking ala cart restaurants was very rude.
Walk up to any bar and get a drink (well of course, top shelf extra) FOR FREE! Well, it's included. Needed more dedicated adults only sections/pools.
The Resort was GREAT! Plenty of food and drink. There are many restaurants to choose from and wide variety of foods. The buffets were good, plenty of selections. The five specialty restaurants were very good with the Tapas at the top of the list for us. The staff... WOW!! they were GREAT. Very friendly and helpful. The And there were bars everywhere to satisfy your thirst. The wifi was spotty. And the beach was very rocky. You needed water shoes to get in without hurting your feet. There are only a few spots without the rocks.
You can't possibly find nicer people. The staff is extremely friendly and as accommodating as possible. Great atmosphere for families, or with a significant other -definitely not for you if you are single. Beautiful location and maintained pretty well. Great poolside bartenders! Resort almost completely shuts down by 10pm no matter what night of the week. Found ourselves bored which is unfortunate considering we chose this place due to the amount of activities and what we thought would be nightlife. The food was horrible. At every restaurant....even with the privilege option. Good value, great location and people but wouldn't return due to the food.