The location to the airport, cleanliness of the room
I had to wait 30 minutes at the airport for the shuttle to finally come and pick me up to drive me to the hotel. I had to call three times and never got an explanation as to why the shuttle was running so late. Other hotels had already ran two to three shuttles before the La Quinta shuttle arrived.
The elevator in this building is very old, very small, and very slow moving. If there is one thing in this building that shows its true age it's the elevator which is something out of the 1970s. Everything else is up to date but having a room on the top floor was such a hassle when waiting for the elevator took so long and then getting the elevator to the bottom (or top) floor took just as long. Also it's very tiny and cramped so sometimes you had to wait for two elevators to finally get on because of people with their luggage.