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The breakfast was great. Staff was friendly especially the cleaners. Swimming pool was great outside. In an industrial area so there was alot of restaurants. The elevator smelled like someone pissed in it. You had to hold your nose and there are no stairs you need to use this due to stairs being emergency exit only. Sauna was not as hot as it is supposed to be. Asked check out if I needed to come down and bring keys for check out they said no. So left and received a call a couple hours later to them complaining about how I needed to check out due to bookings being needed. I told them I left a few hours ago and they complained about how I should have came down and told them I was leaving.
Nice big room. Hotel located in a quiet area. None.
Everything NO COMPLAINTS ABOUT ANYTHING
I love the comfort and appearance of the room. Front desk person was very friendly and helpful Closing of pool was too early for the weekend
The staff was super friendly. The room and facility were very clean. Appreciate the effort to be green with the divided trash cans though a liner in the"trash" side would be nice. Restaurant prices were high for what you get. The pool is very small.
We travelled all over the north east and payed hundreds of dollars on hotels (one was $800 for two nights) this hotel beat all of them in price and luxury! Perfect size safe and BEAUTIFUL rooms. Happiest I've ever been spending money on a room.
Friendly staff, very accommodating I was pleased with it all
Did not felt safe
Kind of a shady place ... Not too clean and feels a little unsafe. Location near the freeway to Baton Rouge is convenient and price is rock bottom, but be aware of what you're getting.
Nothing Everything. Really bad part of town.
Bed was pretty comfortable. The room was filthy! There was a used bottle shampoo left from previous people who stayed in this room, along with hair all over the shower wall. Also, there were cigarette burns on the sheets. The room just felt dirty. I wanted to take two showers after leaving the Red Roof Inn.
We checked in a bit early and the staff was friendly, patient, and rallied to find a room to suit our reservation room type. It was a busy weekend and they worked together to show true hospitality. Lobby did not have a restroom for visitors checking in, that was very uncomfortable getting off the interstate at our destination and having to wait an extended amount of time to check in but having to either leave to go to the nearest gas station or wait until we had keys and could access our room. And there was obvious water damage to the walls and ceiling.
The location of the hotel was very good. There were two holes in the wall and no shower pressure.
Love the updated rooms. $80 anywhere else.im coming back at these rates ! Eat before you check in as not much to choose from At this exit.
Loved the location, ease of getting around downtown BR, Live after Five was awesome. Need new pillows. Had a great time.
Very clean and comfortable , staff was very helpful
Really great on the first night. We had the pool to ourselves. It got a bit crowded after that but understandably since it was the holiday weekend. Overall a good place to stay --- but I found the city itself a little depressing! Overall a good place to stay --- but I found the city itself a little depressing!
The rooms were clean with attractive, fresh decor and the breakfast buffet was excellent. The rooms were rather small.
great downtown Baton Rouge location My room had no cold water, only hot. And the buttons did not work on the telephone.
The room was impeccable. The front desk, maid, luggage handler, and all phone reps were beyond friendly. I wish I had gotten their names for praise to the managers. Especially considering how busy they must of have been for the holiday, they went above and beyond. The view from our room (river) was perfect and the fireworks show from the pool deck gave me chills! The restaurant staff... Let's see. I placed a breakfast order to go about an hour before they stopped serving on July 4. All staff was wonderful, and I have no complaints. They went above and beyond. While the food was good (lacking much flavor, but cooked okay), the service got them a 30% tip on a to go order. On July 5, I dined alone and ordered the buffet. My 'server' must have partied a bit too hard the night before. All she served me - without me having to ask - was the check, which she brought as soon as I got my food, right after I had to ask for my first water a second time. The buffet had a nice spread, but I guess she assumed that since she didn't have to serve my food, I wouldn't need service at all. I had to ask for refills twice more. She got a 10% tip, and I should have just given that directly to the busser. I was confused about the pool. They gave all of these rules about passes for guests, with it being the 4th. So, I followed the rules and turned 4 people away (my parents and their two out of town friends) from watching with us at the pool. During the show, we were surrounded by loud, obnoxious people NOT WEARING THE 'REQUIRED' WRIST BANDS. if they're going to set restrictions, they should stick to them. Obviously those who don't follow, will also tend to be disrespectful to those around them. Also, not the hotel's fault, I blame parents... The kids were in the pool ALL DAY splashing everyone. I know my mom wouldn't have stood for that. And maybe they should have someone by the pool making sure that all guests can enjoy the amenities, rather than just the children and the parents who used the pool as included childcare. Also, I found out later that the free buffet that was to be for paying guests was in the lobby and the staff said free food from 7-9. We all assumed it was by the pool since the wrist bands were for the pool area. So, we missed out on that and paid for the pool deck food, which was okay.
The maintainable crew was amazing and deserve a raise The room was to small for the money I paid
Design of Hotel, breakfast, clean rooms ELEVATORS...too few...too slow.
Price was good. We've stayed there many times in the past and it has become a little rundown. Toilets didn't flush well. Rooms smelled dank and moldy.
The hotel staff is very knowledgeable and friendly. The service is impeccable. We specially like the morning made to order breakfast and the evening reception which brought a relaxing atmosphere to our stay at the Embassy Suite in Baton Rouge. I will be traveling to NY and would like to stay at the Embassy Suites but the price is prohibitive.
Wonderful breakfast. Staff was very nice. Room was nice and spacious. The kids were running rampant all through the hotel. On every floor there was stomping, room doors being slammed. Kids turning flips on the couches and chairs in the atrium. Never seen anything like it at a hotel before. A security guard need to be hired to run the kids back to their rooms while their parent drink or swim. Total chaos until late at night. We couldn't get a good nights sleep for all the noise. The hotel in itself is very nice and I would stay there again if there was some kind of control and peace and quiet. Embassy suites are always a favorite of ours.
Great breakfast buffet, big room, afternoon drinks/snacks were great and nice staff No towels upon arrival. Had to call for hair dryer. Phones in room were broken. Elevators are very slow!
the BF and room size Front desk staff was not helpful. I had to fly in an AM flight to the town and sent this info to hotel as I know that normal check-in is noon or after. Despite of the fact that many rooms were empty when I was trying to check in (10 AM) the staff said no rooms are ready! it was till 4pm when a room was ready!!
The bedsheets and towels were very comfy and clean. We needed a small crib for our infant but when we called, they told us they had ran out. It would be nice that they have more.
the size of the rooms, rooms are musky smelling the mattress on the sofa is unusable, no free wireless in room, breakfast line was 45 min suggest you add more staff to help with breakfast