Our first room had all the drawers & microwave open and seat cushion sitting up at 45 degree angle in chair when we walked in. Front desk game us a different room. Unfortunately, it was all the way on the end next to train tracks. Heard loud metal squeaking sound and had to put sound machine app from iphone on to drown it out. Parking lot is not great either - hard to turn around and lot is small. Would choose somewhere else next time
The staff were friendly and accommodations were adequate. The parking was horrible!!! And the room was noisy! You could here everything going on outside over the a/c (granted our room was on the second floor). I would suggest staying on an upper floor to help combat this issue or request a room that doesn't face the road. There were several spots on the wall where the Sheetrock was damaged by furniture that made the otherwise nicely equipped room feel cheap.
Centrally located for my traveling needs... Bad parking and hard to get to
The Friendly staff and appearance There should be a fridge in the room
The entire staff was very friendly however housekeeping was above and beyond. They went out of their way on more than several occasions to accommodate us. Would stay here again totally based on this fact only! Nice clean hotel, a bit off the beaten path from downtown Shreveport but a perfect fit for this business trip. Don't think they like the fact that I Booked this hotel using kayak.
Nice, clean room. Friendly staff. A couple of times, I could hear noises outside in the hall (like a baby crying) and above me (like people walking).
Our room was very clean and the staff very accomodating. Also, the location of the hotel was great - easy access.
Easy check-in and check-out. Maid service was very good. Internet service was extremely slow
Freeway accessibility I was given a room that smelled like smoke.
The friendly staff, cleanliness of the hotel, and loved the locations. The security lock for the back entrance takes several tries before reading your room key.
it was quiet. the wireless internet was extreamly poor connection ! and the wired internet connection did not work at all.
This guest did not leave comments about this hotel.
Everything was clean and fairly well taken care of. The check out person was very friendly. There was a good variety to eat at breakfast. I noticed a broken closet door knob and a missing handle on a drawer. The check in person wasn't overly friendly. I had to ask how to find the room and wasn't told anything about breakfast.
Location close to our family. Good breakfast. Lot's of traffic noise. Very unconcerned check-out person when I told him our door was open when we returned from breakfast and the lock was broken. All we got was him saying he was sorry it had happened. Nothing taken but we left nothing of value.
The location was real good! I was a little worried when it said was located in the Cedargrove area in the write up, but this is a misprint it more like Southern Hills. This was a real good location and was very convenient to I-49 and restaurants. A little maintenance work needed to the lock on the door and the couch in the room was broken. Wasn't sure if I complained that it would get immediate attention so I just dealt with it. Housekeeping missed my room the first day!!!
Located close to interstate, easy to get to. Beds were clean and comfortable.
It was close to where my daughter played golf, could walk to fast food places and gas station for beer and drinks. The staff was not very bright. They charged my cc eventhough I pricelined the room. Also I asked if I could have two beds, but they said it would cost more, but they had to find out what Priceline charged me before they could do that. Just odd.
It was clean, quiet, and well-located. We thoroughly enjoyed our stay.
The location was perfect for quick access to the interstate and the parkway in Shreveport. We needed a room for the weekend because of business events. We had stayed at this property several times before, but not within the last 3 years. The 4th floor hall was filthy with trash and dirt. In the room, the TV remote would not work until my husband fixed it. There was no hot water even after asking for maintenance to address the issue; water could best be described as almost lukewarm before maintenance call and lukewarm after maintenance addressed it. The door to the room was crooked on its frame and would not close unless shoved with a shoulder; the door (Room 416) had marks on it where a crowbar or hammer claw had been used on it. Doors on dressers stood open; when pushed closed, they would slide back out. The lamp was broken with live electrical wires exposed at the base which was a critical safety issue. We explained all this and more to the manager before we checked out after the first night and went to another Hilton property across the river in Bossier City.
The room itself was nice and pretty clean. Could have got that at La Quinta for cheaper though. Hallways smelled bad, front desk staff unfriendly, $7 for parking, $11 for breakfast, bad coffee
The hotel itself was really nice. The beds were comfy and shower was clean. The front desk apparently had some issues with late checkouts from the previous night. My kayak check in stated my room would be ready at 3:00 even though the hotel had stated their check-in time was 4:00. We got to the hotel at 3:10 and found out that none of our rooms were ready and that all they could guarantee would be a room before MIDNIGHT and if they could get us a room at that time, they would refund our money. They had no kind of "waiting list" ready or procedure on how to take care of us in an oderly fashion. I was actually told to "just go to the bar area and ill come find you". I later found out that people were putting their names down with some of the other customer service representatives so I got back in line and was now 5th in line. They actually did get us into our rooms around 4:45 or 5 but they could use a refresher course on customer service!
Friendly and welcoming staff The charge for parking. The noise coming from the pipes in the hotel. At 4am every morning the toilet would make this loud sqealing sound that scared me out of my sleep. I had to get out of bed just to flush it and make it stop
i didnt like that when the house keeping cleaned the room they folded the old towels and put them back and didnt give us new towels, and when the beds were done they didnt change the sheets out with new sheets and one bed got made but the other one didnt due to items being on the bed which coulda been moved and put back. there was also a note explaining y the bed wasnt made.
Close to Boardwalk. Very clean and comfy beds. Breakfast was not included.
I enjoyed the alternative staff and the shuttle to the boardwalk and casinos. Did not care for the congestion of the cars for loading and unloading guests, and having to cross major street to get to cars in the parking garage. A crosswalk would be great!
Check-in was very simple and fast! The valet cew was wonderful-very polite, friendly, and helpful! The entire 'vibe' from the hotel was wonderful! I will definitely stay again and recommend the hotel to anyone that I know! I checked-out on Sunday Aug.22,2010 (today is Aug.25)...I was charged an additional $100 (total) in deposits and have only received half of that back...I'm being patient!
Comfort and service I was told after I purchased room online that I could have had a better rate because I am registered with the rewards program. Breakfast was closed before we could take advantage of free breakfast. I would suggest allowing cold items be available at least an hour later for those who check in late and are not early risers.
The rooms were nice, spacious, and very clean. The toliet has it's on room within the bathroom. There were very few channels to enjoy out of basic and sports channels.The rooms offered room service and the higher floors boasts wonderful views of nearby attractions and shops. Despite by online reservation, I was quickly hit with an extra hundred for incendital. The hotel though connected to casino can not access a shared database to give new comers info on gambling. When someone new signs up for a players card at casino they get no initial credits but must pay a game to get points that can only be redeemed after the customer goes broke gambling. Also the food is very high compared to restaurants in a stone's throw.
This was our first time to stay at this hotel. My wife and I really enjoyed the rooms. They were spacious and very comfortable. The staff was the nicest I've seen. The only down fall to the room was the air conditioning. The air seemed to never come on fully in room 1818.
The room was only $70 per night The room was dirty. There were used tissues from the previous guest still in the bathroom of my hotel room. The buffet was over priced and the food was very very bad!!
Was nothing over the top, was able to get a room for decent rate. Convenient to area destinations and safe surroundings
great price for the really nice hotel stay I was not one of the lucky ones to win anything (as usual)
Convenient to local attractions, travel ways and entertainment. Steakhouse was closed while I was there, had to travel elsewhere with my party.
Great staff Needs to be up dated.
Lots to do in a compact area The gym & pool closed early and opened late. Plus, it cost $8 to use the gym if you did not purchase spa services!!
Nice oversized room. Large soaking tubs. Nice linens on comfy bed. Staff not very accommodating. Maids yelling back and forth in hallways early in the morning made sleeping in impossible.
Location is fabulous. Java, the little deli downstairs, is a hidden gem. A less than 5 minute walk to Eldorado next door. View was great as well. My room was dirty. A/c wasn't working properly. Bathtub didn't drain. Water from shower all over the floor. Toilet was constantly running due to a leaky flapper. Not good for $182!
The room was very clean and the staff was polite. Check in time was later than 2.
The hotel room was clean and comfortable which we were pleased with. We weren't impressed with the casino itself. It was small and over crowded.