Everything was actually wonderful. We got in really late and check in was very quick and easy. The staff was very helpful and nice. I would go back there without thinking twice.
My wife and I frequent this hotel because we know exactly what to expect. Great value, friendly staff, and very nice rooms.
Staff is incredible. Each lady from morning shift to overnight shift is very helpful and caring. Along with patient. Breakfast. More options of items and or variety. Laundry unit is extremely expensive.
The location being right next to interstate was the best part of this motel. I actually had to see and walk through 4 rooms before I found 2 that were clean and finished to stay in.
Location and price. Rooms not very clean upon arrival.
Location The fact that when we called to inquire about the room and were told that they had a pullout sofa and living area in the room only to find when we arrived they did not have that at all. Very disappointing. Also having to pay an extra $10 a for housekeepin
The room is comfy and good, but the room we got was on the ground floor, with the window blocked all the time by a truck... The room was much smaller than other Extended Stay hotels we stayed.
The room was nice. Free breakfast there was no free breakfast just snacks.
Location is the Key! The only thing that I did not like was how the rooms smelled... most of the rooms smelled like cigarette smoke of some sort... other than that it's a nice hotel.
The staff was very friendly and helpful. They greeted me with a pleasant attitude. The rooms were very clean and room service was great! I could not stay longer.
I didn't like it at all I did stay The hotel is not good
NOTHING. TOTALLY INFLEXIBLE I did not appreciate being ripped off by means of not once being told check in was after 4p. I explicitly requested aroom for the day not night..so I never went to hotelSo basically I got robbed asked for a room for the day soI could sleep.an leave @4:30
Kitchen accommodations and cleanliness. No
Room and convenient to get around city. Nothing was wrong
Quiet, away from all the craziness of the French Quarter. Rooms were clean and the view of the lake was amazing. The staff was all very friendly and helpful. The pool was also very nice as was the restaurant.
The people who work there were so rude to the customers. Cleaning service was so bad. I asked them to clean our room when i was out for touring, but when i came back, they PRETENDED like they cleaned the room but saw dirty stuff everywhere and, very rude to the customers. I would not recommend the hotel for whoever wants to go to New Orleans.
The facility is fine. Reasonably new and at one time would have been considered upscale. The staff was by far the worst. Dishes remained in the hall from other rooms. They never serviced the room for overnight and when I went to talk to the cleaning staff they did not speak English. People in general were grumpy. It was a weekend and I do not generally travel on weekends. So maybe they just don't like working weekends.
Location. No sound insulation whatsoever. Noisiest room I have ever stayed in. No amenities, not a bottle of water or a cup of coffee in the lobby at these prices? Ridiculous. We were put in a handicapped accessible room without being told. So we had the tub with hand held shower and a single sink etc. just an overall cheap experience. Not up to Marriott hotel standards.
The hotel decor was awesome. You got a luxury feel, for non luxury price!! The hotel was out of King rooms. And since our room was either king or double, we were stuck with a double. My wife and I just pushed the beds together. We made the best out of the situation!!
Staff was really welcoming, complimentary parking was a plus!! Complimentary breakfast AND lunch!!
The room was clean and comfortable. We checked in at 4pm and 1 of our room was not ready. The staff informed she can get us another room but it will not have a double bed. We did not want to wait 1-2 hours so we agreed. Not once through that whole conversation did we get an apology for the inconvinience. The staff informed us the room was paid through booking.com and requested a credit card for incidentals. However, the card was charged at the end of the stay and a different staff informed us booking.com did not charged us initially. We had to get the payment switched to the card we initially thought was charged on booking.com Also, we had to get a pass every single day to use the fitness and pool.
Comfortable bed, clean room, decent concierge lounge, restaurant service was quick and pleasant. Front desk was busy so even though I mobile checked-in, I had to wait . I also asked about UPS shipping and the early morning group couldn't help me. I had to wait for the day time crew. The room seemed worn and like it needs updating. The coffee shop on the main floor (part of the hotel) was out of soy milk all three days I stayed at the hotel. Very disappointing.
Good price and convenient to Metairie and the North Shore...I'd recommend for a business stay. Cool hotel bar. For leisure there are better places, closer to New Orleans. It's the small things that make or break this hotel. The room was nice and comfy enough but our room service breakfast menu had clearly been written in by the previous guest. The carpets in the halls are coming up--we tripped a few times. My 'favorite' part of the stay was when I checked in and the Front Desk Agent asked if we were familiar with the area. When I told her that we were from Metairie and were just 'hanging out' for the weekend she made a face and said, "Hm. Well some of us just aren't able." Not my fault she's bitter about working at a front desk.
Small room. Shower was clogged. Lots of interstate traffic noise.
Clean, Nice Room , Free Parking, Good Location and 15mins. from downtown.
When we arrived late Thursday October 6, we registered and went to our room. The front desk person was warm and receptive. The room appeared odd as all of the drawers were open and the heater was on at 85 degrees. This is New Orleans. We always do a bedbug check and for the first time ever we found bedbugs. A large one was crawling on the bed skirt. We immediately caught it, placed it in a cup and got out of there! We showed the bug to the clerk who frankly appeared completely unsurprised. She placed a Kleenex over the bug and told us she was informing kayak to refund our money. We have seen no refund as of yet. DO NOT STAY HERE.