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My wife and I frequent this hotel because we know exactly what to expect. Great value, friendly staff, and very nice rooms.
We booked our reservations months in advance and when we got there we were told they were over booked. They made us go to another hotel 45 mins away. I was very upset and not a good way to stay a vacation.
Everything was actually wonderful. We got in really late and check in was very quick and easy. The staff was very helpful and nice. I would go back there without thinking twice.
Location and price. Rooms not very clean upon arrival.
Room was clean Staff wasn't attentive to repair requests made for door lock. Seems as if someone had been in my room when I was not there. No cameras to confirm.
I didn't like it at all I did stay The hotel is not good
The room was nice. Free breakfast there was no free breakfast just snacks.
The room is comfy and good, but the room we got was on the ground floor, with the window blocked all the time by a truck... The room was much smaller than other Extended Stay hotels we stayed.
Staff is incredible. Each lady from morning shift to overnight shift is very helpful and caring. Along with patient. Breakfast. More options of items and or variety. Laundry unit is extremely expensive.
The staff was very friendly and helpful. They greeted me with a pleasant attitude. The rooms were very clean and room service was great! I could not stay longer.
Location is the Key! The only thing that I did not like was how the rooms smelled... most of the rooms smelled like cigarette smoke of some sort... other than that it's a nice hotel.
Kitchen accommodations and cleanliness. No
Location The fact that when we called to inquire about the room and were told that they had a pullout sofa and living area in the room only to find when we arrived they did not have that at all. Very disappointing. Also having to pay an extra $10 a for housekeepin
NOTHING. TOTALLY INFLEXIBLE I did not appreciate being ripped off by means of not once being told check in was after 4p. I explicitly requested aroom for the day not night..so I never went to hotelSo basically I got robbed asked for a room for the day soI could sleep.an leave @4:30
The washer and dryers cleaned and dried my clothes. The halls looked out of date. Can use some remodeling.
Staff was rude and unhelpful.
The staff was very professional, the room was clean and the breakfast was very generous! We really appreciated the airport shuttle service!
Decor and friendly staff. Wish check in could be earlier
We would certainly recommend this hotel to friends. Everyone went out of their way to make us comfortable. We had arrived way before check in time after being on a cruise. We were offered a secure place to store our luggage, they made sure our rooms were the first ones cleaned. We certainly appreciated that more than anyone knows. Drinks and snacks were offered too. This is by far one of the most accommodating hotels we have ever stayed at......kudos to the staff everything was perfect and we had a great day relaxing.....
It is well located. It wasn't clean. The elevators were full of trash. The employees in the reception were not kind. The worst part was the bathroom inside the room. The faucet wasn't working. The shower pressure was a mess.
It was close to the NO air port , ( between 5 & 10 min) but not too close that you get the noise or the higher price of being right at the air port. I would stay there again. Pillows were too small and there isn't much around in walking distance .
The people who work there were so rude to the customers. Cleaning service was so bad. I asked them to clean our room when i was out for touring, but when i came back, they PRETENDED like they cleaned the room but saw dirty stuff everywhere and, very rude to the customers. I would not recommend the hotel for whoever wants to go to New Orleans.
Location. No sound insulation whatsoever. Noisiest room I have ever stayed in. No amenities, not a bottle of water or a cup of coffee in the lobby at these prices? Ridiculous. We were put in a handicapped accessible room without being told. So we had the tub with hand held shower and a single sink etc. just an overall cheap experience. Not up to Marriott hotel standards.
The hotel decor was awesome. You got a luxury feel, for non luxury price!! The hotel was out of King rooms. And since our room was either king or double, we were stuck with a double. My wife and I just pushed the beds together. We made the best out of the situation!!
Staff was really welcoming, complimentary parking was a plus!! Complimentary breakfast AND lunch!!
Good price and convenient to Metairie and the North Shore...I'd recommend for a business stay. Cool hotel bar. For leisure there are better places, closer to New Orleans. It's the small things that make or break this hotel. The room was nice and comfy enough but our room service breakfast menu had clearly been written in by the previous guest. The carpets in the halls are coming up--we tripped a few times. My 'favorite' part of the stay was when I checked in and the Front Desk Agent asked if we were familiar with the area. When I told her that we were from Metairie and were just 'hanging out' for the weekend she made a face and said, "Hm. Well some of us just aren't able." Not my fault she's bitter about working at a front desk.
Comfortable bed, clean room, decent concierge lounge, restaurant service was quick and pleasant. Front desk was busy so even though I mobile checked-in, I had to wait . I also asked about UPS shipping and the early morning group couldn't help me. I had to wait for the day time crew. The room seemed worn and like it needs updating. The coffee shop on the main floor (part of the hotel) was out of soy milk all three days I stayed at the hotel. Very disappointing.
Quiet, away from all the craziness of the French Quarter. Rooms were clean and the view of the lake was amazing. The staff was all very friendly and helpful. The pool was also very nice as was the restaurant.
The room was clean and comfortable. We checked in at 4pm and 1 of our room was not ready. The staff informed she can get us another room but it will not have a double bed. We did not want to wait 1-2 hours so we agreed. Not once through that whole conversation did we get an apology for the inconvinience. The staff informed us the room was paid through booking.com and requested a credit card for incidentals. However, the card was charged at the end of the stay and a different staff informed us booking.com did not charged us initially. We had to get the payment switched to the card we initially thought was charged on booking.com Also, we had to get a pass every single day to use the fitness and pool.
The facility is fine. Reasonably new and at one time would have been considered upscale. The staff was by far the worst. Dishes remained in the hall from other rooms. They never serviced the room for overnight and when I went to talk to the cleaning staff they did not speak English. People in general were grumpy. It was a weekend and I do not generally travel on weekends. So maybe they just don't like working weekends.
The maid came barging into the room at 845am and told me where to leave her tip. I will not ever be back.