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Bed, location, staff...building... Tub was slow to drain..facility maintenance was addressing the issue..
Enjoyed our stay at the stone creek after a long day of travel. Shower was great. Bed was comfortable. Room was huge. Price was right. Would return.
The staff was very helpful The only creamer they had was French vanilla. No plain liquid creamer for the coffee
The bed and bedding were ultra comfortable. The breakfast room was 1st rate, one of the best I've seen. The bathroom was very "hairy" and the room was a bit dusty. The shower head and water pressure were average to poor. We found the internet average to slow.
The only good thing was the front desk staff. They were warm and friendly. Many people were complaining that the air conditioners were broken. Ours never worked the 4 nights we were there and we asked for them to fix it. They didn't repair it so they gave us a fan but even that was not efficient. The temperature outside was near 100 degrees every afternoon so the room was almost unbearable. The carpet throughout the halls was in horrible shape - torn, badly stained and worn. Our towels were old and frayed. The room was dark and dreary even with the window open. No elevator. The only good thing was the front desk staff. They were warm and friendly.
The hotel was very convenient to what were looking for and the price was competitive The furniture. especially the beds needed to be replaced. They were excessively worn.
I had great service. The front desk was very helpful. The room was very cold and took a full day to warm up but the staff brought us lots of blankets or were willing to switch us.
The bed was comfortable. Close to the airport. The shuttle didn't run at the time I needed it for the airport, so I had to take a cab. The cab cost me $17.00! I could have just driven my car to the airport and paid less for the parking. Lesson learned.
The rooms and lobby were clean,but the hallways and stairs were dirty , stained and needed replacement immediately.
Overall good location, well maintained room, nice service. Stayed there for a night before heading to Glacier National Park. Was able to rest well, have a good breakfast in the morning and hit the road.
My hotel stay was for 8 days. On day 6 the cleaning staff removed items from my refrigerator. Her excuse was that she believed I was a checkout. My luggage, 6 days of dirty laundry in bags provided from the hotel were on the chair, and a book and candy were on the table that she moved to clean the table. The management provided me with an apology letter and explained that this long time staff member thought I was a checkout. They locked me out of my room so upon my return I was forced to go to the front counter to pick up their apology letter, 6 warm sprites and 4 apples. I could not use these items because I had a plane to catch the following morning( I was leaving in 6 hours). While the items taken were less than $10 the fact that any item was removed from my room was worrisome. Needless to say I didn't sleep well the last 2 nights at the hotel. In their closing statement Julie Lofftus the General Manager says "I do appreciate your choosing us and hope that we will see you again in the future." I wouldn't recommend this hotel to anyone because nothing was done. I didn't receive a phone call from this manager. Up until this incident I would have given this hotel the highest rating.
Very nice staff. Helpful staff! It needs cleaning, & updating desperately! The common hallways are horribly stained, the furniture is worn & stained, the blankets are worn & need replacing.
Nothing. The room smelled heavily of urine. The mattresses are old and well used. The hallway carpet was heavily stained, mainly from what looked like water damage... 30 or so years ago. It has obviously not been replaced for a long, long time. Other hotels in the area are way better at an equal price. Don't stay at this place if you want to enjoy your stay in Missoula - a trip there deserves better because it's a great town.
Friendly staff. Very good value for price.
The room itself was very nice for the price and the staff were friendly. However, this was the first hotel I've ever been in that doesn't have air conditioning-just central air. I need a fan at night and had to go down the street and buy one. That was my only issue.
Room was cool in the beginning...cold!
It was all around a great stay. comfortable, kid friendly, great breakfast, friendly staff, and affordable! I found popcorn around the base of the beds and we didn't have popcorn so it would have been all five stars if it wasn't for that. Maybe a little more checking the room. I would stay there again though.
Comfortable bed and room
Very quiet. Nice facility. It is a bit far from the downtown area, but an easy drive.
The kids love the waterslides. And the kiddie pool is really warm.
Clean, comfortable, plenty of room for 4 in two-queen room. Water slides in pool were great for kids. Excellent location for getting to airport. No complaints.
attempt to turn up heat resulted in heat not shutting off - - had to call for maintenance when room reached 84. Was offered a fan and told "repair" meant we wouldn't have hot water for several hours
Size of room Carpet was dirty dried food left on carpet and overall carpet was not vacuumed
Just about everything. There were some slighty dirty spots on the carpet.
Location. Shuttle service to airport. No free in room internet!!!! Really???? For the Price that is outrageous. Breakfast not included. Really???? We could have and should have stayed across the street for much less money. The front desk didn't know its butt from a hole in the ground.. I used Hilton because of the name value and recognition. We certainly did not get the value. I won't be coming back and will do further research the next time I book at Hilton.
Apparently a totally adjustable bed. Would rather just a good comfortable mattress. But Good thought. Very clean nice breakfast worth the money
Rooms were nice and very clean. Beds not as comfortable as expected. Need larger pillows. Easy access to airport. Will stay again.