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good location,very good recreation facilities and swimming pool allowing dogs in the hotel
Location location location! Ski in and ski out from hotel. Lots of restaurants choices. However we ended up having every meal at the hotel because it was convenient and the meals were delicious. Kids menu was extensive with lots of variety and very healthy options! Everything was right at the hotel. Village was within walking distance, spa and outdoor pool. Service was slow and staff were fairly rude except the room housekeeper! She was friendly and super helpful.
The front desk staff, one of the housekeeping staff (an older woman), and two of the pool staff (cook and young female server) were very helpful and friendly. The location of the hotel was convenient. I have never stayed in a four or five star hotel (and certainly not a Fairmont or Hilton) that allowed animals. Many people staying at the hotel had dogs, which were highly visible in the front lobby and hallways of the hotel.
We loved the history and the ambience of the chateau. We dined in the room and had breakfast at the restaurant. We loved the experience and will tell others to do similar. Thank you from 4 Australians
The employees were very pleasant, the suite was quite comfortable, and it was far enough away from the village so it was pretty quiet. The facility needs some sprucing up, the wireless internet signal was very poor, and the breakfast room can be chaotic in the morning.
The room was lovely. Lots of room and it included everything we could need. The beds were comfortable and we had a nice outdoor patio facing the pool. We really loved the shuttle service included with our accommodations. Overall a lovely stay. The location of our room was noisy. The business office, cleaning and cooking stations were right outside our door. Also the rooms could have been more well lit.
Great hotel right in the Center of it all! They should provide wood in the rooms for guests. Log at desk cost 5.90 ...
Right front of village and close to lake I booked hotel for 4 adults and they only give one queen bed, they other two will sleep on sofa bed, I never heard in my life, that they will ask guest to sleep on sofa bed. I believe sofa bed is for only extra guest like if you have children.
One particular woman at the front desk was friendly and efficient and we were upgraded to a suite with a full kitchen and balcony which we really enjoyed. A small but annoying thing related to the pool: the young lifeguard seemed uninterested and bored by her work. she started off elsewhere instead of looking at kids in the pool to ensure their safety. And, there were never enough towels.
Everything at this hotel was great. super front desk staff, good breakfast, very nice room....
I didn't like how the bed sheets felt like hospital sheets. I paid for a 2 floor suite and got little for the money I paid. Brunch was ok. Concierge was great at helping us out with everything.
Nothing Pool didn't work , hot tub didn't work , you have no room service , front desk was rude