Helpful friendly staff, secure parking facility. Wi-Fi access not available from the room. There was limited and spotty Wi-Fi access from the bar and staff was very helpful in providing access to this area even when bar was closed.
Didn't like the rough looking crowd hanging outside the entrance when we were checking in (on Saturday night). They were all smoking rihgt next to the entrance. No one was in the office when I entered. Just didn't feel safe.
Closeness to other facilities in Newcastle This is a complaint. Not advised by staff on checkin that the resaurant was closed on the night we were there. Thats why we stayed there.
was told hotel was close to entertainment centre this was not correct [ $15 cab ride each way] also had to wait for cab after concert for 1/2 hr .Earlier contact with Hotel implied they would cover cost of cab which they denied when I asked on my arrival , after I had discovered the incorrect information.
Convenience to the city. Noisy guests coming back late at night. Also a lot of traffic/other noise at night, however the hotel is on a main road.
It was very central to the city and to all the places I wished to visit.
Even the hotel did not offer dinner on Christmas Day when we arrived and to our surprise we had pay extra for the parking.
Finally getting into the right rooms.The gallant efforts of two young staff on duty on arrival. 1.The actual booking was wrong.2. No breakfast available until 7am and no alternative offered (breakfast was included in the cost of the room)3.No trade off i.e. - no breakfast, no charge for parking.