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Location excellent, on the beach, food brilliant, staff very freindly and helpful, the all inclusive package was faultless (unless your not prepared to drink the local brands) Have marked the cleanliness slightly lower, this is only beacause the floors in our room were always sandy, the cleanliness of communal areas and rest of the hotel was excellent, some customers complain about the location not being near to town of Obzor, however the resort of Sol Luna has everything and why go all inclusive!!, there are taxis outside which were very cheap if the need to leave.
Please write at least 15 words 4 nigts
Excelent chef Faulty air conditioning installation leaking in the restaurant
I like the pool, the restaurant, the food. The rooms are ok for 3 stars standards. People are in general frendly and helpfull. The cooking mashine was broken and they promise to replace it next day. It didn't happened at all. Some of personel (it is true, only a few) didn't look so frendly. The terrace is pretty small.
quiet, clean, good relaxation conditions
Excellent location, distanced from the crowds yet comfortable even for longer stay. Good restaurant, convenient shop, beach not far away, clean and not crowded, nice pool, spacious appartments. Rooms not cleaned properly, even skipped days, the pool cleaned during work hours and therefore not available for guests, hotel staff did nothing against reserving of chaise-longues at the pool without actually using them.
Room was OK, wifi OK (faster during night), pool OK, good value for money. No real problem. Pool closes at six pm already. During the check out I have to wait 15 min at the reception (taxi waiting outside) till the room was checked (if we left it OK). Unexpected, and a bit too long.
It was still dirt in the room when I arrived, has not been cleaned at all for four days.The bedroom is located at street, car noise is heard even with the window closed. When I've made shower,bathroom was flooded seriously.
Hotel liegt direkt am breiten und sauberen Sandstrand. Zum Ort geht man ca. 1km entweder auf der Straße oder den Strand entlang. Die Hoteleinrichtungen waren alle im sehr guten Zustand und sauber, die gesamte Anlage macht einen gepflegten Eindruck. Appartement war sehr groß und wurde täglich gereinigt. Das Hotelpersonal, vorallem beim Frühstück, war sehr unfreundlich, ein Guten Morgen kennen sie nicht. Als Gast wird man nur angestarrt. Das Frühstücksbuffet hat eine sehr geringe Auswahl. Teilweise werden Sachen nicht mehr nachgebracht und erst wenn man "nachbohrt" erfährt man dass die Dinge ausgegangen sind. Trinkgläser sind nicht sauber, einmal waren alle Trinkautomaten mit Salzwasser gefüllt.
Super Anlage für die ganze Familie-Strandnähe!-Preis Leistung schlicht weg ein Hammer!
Everything was ok, is a 4* hotel indeed. a minus for the location: there are many unfinished buildings around. And another minus for the "other activities" ... a big plus for the staff.
How clean and helpful the staff were Beds were very uncomfortable which let the standard of the hotel down
Very modern and comfortable hotel, good food, and Obzor is a beautiful little town that's very family and tourist friendly, and not overrun with the cheap package tourists. Quiet location on the edge of Obzor, a short walk to the beach via a paved path. It's a bit far to walk with the kids back into Obzor, probably about 20 minutes with a pram/buggy and a 6 yo walking.
A quiet and confortable hotel. Not far from the beach and with an excellent pool. The restaurant was good. The surroundings do not look good, there are a lot of unfinished buildings and unpaved roads. In a couple of years it will look much better.
cleanliness. Food. Facilities. I would have wanted bathtub instead of shower. The balcony fence is too high and cuts the view. Only one elevator is too few.