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Excelent chef Faulty air conditioning installation leaking in the restaurant
Please write at least 15 words 4 nigts
Location excellent, on the beach, food brilliant, staff very freindly and helpful, the all inclusive package was faultless (unless your not prepared to drink the local brands) Have marked the cleanliness slightly lower, this is only beacause the floors in our room were always sandy, the cleanliness of communal areas and rest of the hotel was excellent, some customers complain about the location not being near to town of Obzor, however the resort of Sol Luna has everything and why go all inclusive!!, there are taxis outside which were very cheap if the need to leave.
quiet, clean, good relaxation conditions
Excellent location, distanced from the crowds yet comfortable even for longer stay. Good restaurant, convenient shop, beach not far away, clean and not crowded, nice pool, spacious appartments. Rooms not cleaned properly, even skipped days, the pool cleaned during work hours and therefore not available for guests, hotel staff did nothing against reserving of chaise-longues at the pool without actually using them.
I like the pool, the restaurant, the food. The rooms are ok for 3 stars standards. People are in general frendly and helpfull. The cooking mashine was broken and they promise to replace it next day. It didn't happened at all. Some of personel (it is true, only a few) didn't look so frendly. The terrace is pretty small.
Room was OK, wifi OK (faster during night), pool OK, good value for money. No real problem. Pool closes at six pm already. During the check out I have to wait 15 min at the reception (taxi waiting outside) till the room was checked (if we left it OK). Unexpected, and a bit too long.
It was still dirt in the room when I arrived, has not been cleaned at all for four days.The bedroom is located at street, car noise is heard even with the window closed. When I've made shower,bathroom was flooded seriously.
Hotel liegt direkt am breiten und sauberen Sandstrand. Zum Ort geht man ca. 1km entweder auf der Straße oder den Strand entlang. Die Hoteleinrichtungen waren alle im sehr guten Zustand und sauber, die gesamte Anlage macht einen gepflegten Eindruck. Appartement war sehr groß und wurde täglich gereinigt. Das Hotelpersonal, vorallem beim Frühstück, war sehr unfreundlich, ein Guten Morgen kennen sie nicht. Als Gast wird man nur angestarrt. Das Frühstücksbuffet hat eine sehr geringe Auswahl. Teilweise werden Sachen nicht mehr nachgebracht und erst wenn man "nachbohrt" erfährt man dass die Dinge ausgegangen sind. Trinkgläser sind nicht sauber, einmal waren alle Trinkautomaten mit Salzwasser gefüllt.
Super Anlage für die ganze Familie-Strandnähe!-Preis Leistung schlicht weg ein Hammer!
The club is customized 100% after the necessities and the usual request of the all inclusive fans. The food is excellent, various and nicely presented. The animators - outstanding!!! The forbidding of the beach and pool seats reservation should be enforced. You have to wake up at 6 to find a free bed and umbrella on the beach. The Germans and the Russians are specialist at it... And until 10 or even 11, most of the beach beds are occupied just by towels, not by people...
Very good services, nice atmosphere, excellent facilities, quality people (other tourists), the food was ok (various and in great quantity), however in the dining room the air condition was too strong (which will be great when the outside temperature will increase). I really enjoyed staying in this hotel and I strongly consider coming there again.
Because is near the beach and everything is handy : food ,beverages ,pool and seaside ,if you want to lay down on the sandy beach. And good point ...sun chair and umbrella on the beach are for free. They should improve the mini-bar 's room . There are only two beverage in the bar and that's all.The staff should improve their English.
The hotel is new, made in a good style. Rooms are big, the furniture is very comfortable. The beach is perfect - big, pure clean sand, belongs to the hotel - free of charge. Good swimming pools both for adults and children. In the restaurant you have to wait some time for the main food. Sometimes meat was burned slightly.
Location - on the beach, food - was the best from all that we experienced in Bulgaria, enterteiment team - very hard working The fact that at the entrance of the restaurant is placed a table where are collected all dirty dishes - was not a appetizer for sure. After eating inside, our clothes became to smell of food because of all of fried fish/ potatoes.