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Hotelausstattung, Lage, angebotene Leistungen Für 5 * erwarten wir viel mehr Freundlichkeit, das Hotelpersonal sollte geschult werden, um die Bedeutung von 'Gastfreundschaft' verstehen und umsetzten zu können. Was nutzt ein komfortables Zimmer, wenn man sich nicht willkommen fühlt. Am Ende des Aufenthalts noch nicht mal ein 'Danke' gesagt zu bekommen war für mich sehr enttäuschend.
Das Preis-Leistungs-Verhältnis war nicht zu schlagen. Der Service war gut und schnell und die Zimmer hatten eine angenehme, moderne Ausstattung. etwas hellhörig
Die Aussicht auf das Schwarze Meer.... Geringe Anzahl an Parkplätzen...
Es ist ein sehr gutes Urlaubs- und Business Hotel
Good resorts with fantastic swimming pools- nice and clean beaches- big and comfortable rooms. Poor food in all inclusive- only 2 Restaurants in all inclusive overcrowed during lunch and dinner when other 5 restaurants not in ai are empty.
Room big and cleen, staff good english speakers and very friendly Poor food, no service, no diapers at the table, no bathropes and no sleepers in room, no toilet around swimming pools, alambicated operating hous at the pool
We had an evening meal and a breakfast, both were very good. Nice size room with fantastic sea view. It was quiet given the time of year (October). But relaxing. A lovely pool, but the water was very cold. So disappointing. We just used the jacuzzi. A very annoying ventilating system in the bedroom. It was quite noisy and kept me awake.
Good restaurants If you promised the room kitchen is fully equipped it should be. Rooom c6-27 Sept 05, - Sept 15 - No kitchenware exept some forks, tableware and glasses. There was two ansuccessful and one successive appeal to thr reseption for a teapot. One can feel a bad smell in the bbadroom.
Big promise from outside big disapointment from inside!!!! biroracy
I like everything, sea, beach, rooms, pools, cleaning and figures from the blankets and towels. no
The hotel was modern, clean, spacious and has good facilities. The 2 bedroom apartment provided plenty of room for a family of four and was cleaned regularly. The food in the restaurants was generally good, if a little expensive, with good selection for the buffet breakfast. The hotel itself was not clearly signposted and there was no clear indication of where to park or check-in. The surrounding roads where unfinished and muddy. I was taken aback when the front desk asked me to pay in full for the accommodation on arrival. I thought this was both rude and unnecessary. It lacked the refinement suggested by the 5* rating.
Very nice and large room (rather an appartment with fully equipped kitchen). nice Facilities and large beach. Poor food.
The hotel is wonderful, excellent service, clean and kept clean all the time, close to the beach, although the sea water is full of sea weeds. Breakfast is excellent and plenty of food (we stayed BB so we don't know how the rest of the meals are). Wonderfull, big apartment, room cleaned and towels changed every day, pool towels available, excellent resort of its kind, wonderful pools, clean and good pool bar. Very good service at the Reception!
The second bedroom in the apartment was without a window and it was not possible to put the two separated beds together. Since we were two couples and a child, we had to add some money and book a 3-bed apartment. The food could be better for the price the hotel requests.
Friendly crew, great food, clean rooms, bit high prices, close to the beach and the centrum, but quiet place
The food was very good The view from the room was of the A/C units of the nightclub and casio which lay between the hotel and sea. The nighclub doesn't close till 4am. Also could see the trash can outide the club and the rats running around. Most of the facilities are chargeable and closed at 6pm. Room not cleaned.
The rooms at the hotel are excellent, much better than would be expected for the price. The location in Nessebar is fantastic, everything is in walking distance and there is a lovely little outside area to have breakfast where you can watch the world passing by. The hotel is spotless and very well maintained. The breakfast was poor, and the service in the restaurant at breakfast was also poor. It was however out of season and the restaurant was not open apart from breakfast so maybe it is better when the restaurant is busier.
Hotel was good clean and had lovely sea view room. Food was very good. Would go back. Restaurant waiting staff were on the whole slow and not polite. All other staff good.
Nice room with sea view. Nobody keeping an eye on things at breakfast. Had to find somebody to get more eggs.