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The staff was rude, as soon as they found out we booked through priceline we were like the red headed step child. They put us in a room right next to the workout room and on the other side was the entrance to the hotel. Here's the best part, the door appeared to be bolted on the inside. My husband who is 6 ft 4 couldn't get it open. When we went back to the front desk, the girl said we just needed to push hard on it and that she had that issue last week too, ummmm really??? if she knew the room had an issue why didn't mainenence fix the issue? I asked for a new room and she said there weren't any available and that the hotel was sold out. We arrived at 3:30 and the parking lot was empty, totally empty. I know the game, I was in the industry so I wouldn't give up and she moved us to the second floor.
This is a very nice, clean hotel with professional staff who are very accommodating. The breakfast is likely the best hotel breakfast I've seen. I haven't used the pool or fitness room but I've looked in on them and the facilities look great.
When we arrived at the hotel Friday night there was a line of 5 people waiting for someone at the desk to return. We found the clerk to be extremely slow, at one point leaving for an extended amount of time to retrieve blankets. Additional staff needed!!!