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Pulled off the highway after sitting for over 2 hrs due to a 23 car accident. Hotel employee was the only one working and handled the pressure of multiple phone calls and foot traffic from others needing a room. He was a rock star and deserves a raise!
I visit Rolla regularly and (now) always stay here - its the best place in town. My experience is the rooms are always clean, the breakfast area is clean and attractive, staff friendly ... one of my favorite features is their fitness facility. They don't have one. Instead, you can use a nearby health club with lots of equipment - including free weights and racketball - for free. Easy on/easy off of I-44, too!
The staff was rude, as soon as they found out we booked through priceline we were like the red headed step child. They put us in a room right next to the workout room and on the other side was the entrance to the hotel. Here's the best part, the door appeared to be bolted on the inside. My husband who is 6 ft 4 couldn't get it open. When we went back to the front desk, the girl said we just needed to push hard on it and that she had that issue last week too, ummmm really??? if she knew the room had an issue why didn't mainenence fix the issue? I asked for a new room and she said there weren't any available and that the hotel was sold out. We arrived at 3:30 and the parking lot was empty, totally empty. I know the game, I was in the industry so I wouldn't give up and she moved us to the second floor.