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All was fine I only stayed one night I did not like the fact that there was no safe in the room, and when I requested another gown nobody came.
For a beautifully decorated Hotel with comfortable rooms Staff did not know how to direct people to the hotel and the shower pressure was to low and only a trickle of water came out. Advertise a roof top pool but only used for functions - why advertise it if you can't use it.
location, free parking, staff were friendly and tried to sort out all the snags & problems (being a pretty new hotel) internet was apparently not free as advertised on your site, tv remote was too complicated even for me a gadget guru
the friendly service Room service was very slow
The room was very nice and spacious. The service at breakfast was very caotic and unorganised (no supervision). Cleaniness was also lacking unfortunately.
Professionalism of the staff Limited viewing of dstv channel. Me and my family we love amongst other channel number 182 and the like but we were limitedto watch only 12 channels
It is overall very professional The staff members did not inform me that the parking is for free although I paid R100 from my pocket - when looking at the receipt parking was included.
The room The parking card that needs to be renewed everytime you drive out
Had a good stay. Would recommend it to anyone looking for a central place in Durban.
location to resturants No pool or outdoor facilities
The facilities were excellent, modern clean and in this regard we enjoyed the stay. 1. Upon Checking in, (We arrived about 13h50 on our check in day) the check in staff were in a dis-array and we were left feeling like intruders rather than guests. On the second day our room was not serviced by 16h00 in the afternoon. 2. breakfast it also seemed that the staff were not aware of the amount of guests as there were no plates and bowls available. This was a tad frustrating
Room and facilities were excellent, service and assistance from staff exceptional.
the room was spacious and beautiful. we have a 6 yr old daughter and we had privacy as she had her own room and tv