Bed was comfortable The room had a terrible smell. They said you could get wifi in the hotel, but it was really only in the lobby area. The traffic outside is very loud because of a crazy intersection and you can hear planes landing and taking off.
Everything was very good. Friendly staff, good breakfast, good parking. Five nights and all went well. The traffic at the entry to the hotel is nightmare.
Overall, everything was great. Location is perfect for flying to the airport. Staff was very helpful and really wants to help you! Room was comfortable and clean. 24 hour shuttle was awesome! Great value for the money. For those who arrive at off hours there is a Denny's close by. Our only negative was the breakfast which was very processed (e.g. scrambled eggs were bland) and not enough variety for the cost of that hotel.
Came in on a late flight to San Jose and stopped off at the Holiday Inn Express for a night before jumping off into the Costa Rican countryside in the morning. For this purpose it did exactly what it needed to do. Shuttle bus that picked up at the airport was a plus. A little bit pricey for what you get but not acceptable for one night. The breakfast options were pretty basic but in their defense they were a typical Costa Rican style (gallo pinto, eggs, coffee, and some fresh fruits). Traffic at the intersection in front of the hotel can be horrific so keep that in mind if you will be driving. Also, keep an eye out for the shuttle bus that comes around outside of the arrivals area and stops close to the taxi stand. A "helpful" local showed me where to go then just happened to mention that he works on tips. I could have just waited on my own for it...
Everything about the hotel was just perfect. It was right down the street from airport and the shuttle takes you there every 30 minutes. I had family staying on another floor and the elevator only allows you to go to your floor. Good security but too good I guess
Close to airport, affordable, queen-sized beds, big enoigh for 4 adults Some of the staff wasn't the friendliest, but no one was rude. They were all informative. No complaints!
Location near the airport is its main advantage. Inside is peaceful, clean, modern, and comfortable. Front desk staff gave some great advice including that we return our rental car the night before our early-morning flight, and that the rental car shuttle would bring us back to the hotel. This was the best idea and greatly simplified our morning of departure. The hotel shuttle to the airport was quick and efficient. The pool is tiny, and tucked away in a back corner. The cafe/restaurant in the lobby is modern and inviting with a great looking menu, however, our waitress was the slowest on the planet. Every step took about 5 times longer than it should have. Even when we finally caught her eye (the place was 90 percent empty at the time), and indicated that we wanted the bill, she took another 10 minutes to finish sorting cutlery before coming over and putting us out of our misery. The food was good, but the service was terrible.
Close to airport. Great front desk staff.
The price for one night was amazing, and the location to the airport was really convenient. If I had a layover in San Jose - Alajuela I would definitely stay there again. Continental Breakfast was not included with the deal I got on Kayak.
Very close to the airport and a free shuttle every 1/2 hour. A good first or last night stay. 6-7 restaurants right across the parking lot.
Great time at the hotel. Modern, clean, easy to access from the airport. No complaints at all
Location, close to the airport and has restaurants available for those arriving in the evening
El hotel es.bonito El servicio es pesimo
I liked the shuttle and the breakfast in the morning was pretty good. Room was comfortable and clean and front desk was helpful. Close to a casino and that was fun to do. We just stayed here to catch our early morning flight back to LA.
The location is excellent for those arriving or departing San Jose airport. I had rented a car from one of the rental car companies across the parking lot so it was very convenient to drop off the car and walk over to the hotel. I had hoped to pay my departure tax but didn't realize that it was only available until 4:00PM. One person at the desk told me he could do it later, but when I checked again at around 6:00PM I was told the system wouldn't allow it. There aren't a lot of options for food nearby.
It was clean and comfortable. Convenient to the airport with shuttle. Nearby restaurants, too.
Friendly staff, clean, convenient for transition in or out of country. Five minutes from airport. Pay departure tax at Greyline. Across from casino. Little tough to get to if driving self. Exit off highway is odd. Exit left, then turn left and immediate right into holiday inn and continue to Hampton.
Room was comfortable, little convenience mart was great, and free shuttle service to the airport was very helpful. Staff member checking me out in the morning was extremely rude, and did not treat me like a guest. She then proceeded to treat the male guest behind me with actual etiquette ~ not sure why it's that difficult to remain consistently polite.
The hotel was convenient to the airport, with great staff and a good breakfast. The room was neat and tidy. However, the shower needed an update and shower head didn't work properly,
The swimming pool and lounge area. coffee in the lobby along with apples jets flying overhead - unavoidable result of being convenient to the airport
Wonderful place to stay! Staff was helpful, friendly and professional. Hotel was very clean, and the room met all of our expectations. Shuttle service to the airport was fantastic. The driver was friendly and helpful with our bags and such. Great place to stay!
Breakfast was good, the free airport shuttle was the kicker. A/C was a luxury, but too much of a good thing. Ended up in pants and a jacket during breakfast.