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Great pool, amazing staff, very clean. Good location. Wifi was weak if some places, but not a big deal!
I cannot say enough about our stay at the Volcano Lodge and Springs. We booked it because the rainy season rates were hard to pass up and because 95% of previous guests rated it Excellent. The room rates were so low that I wondered if the ratings could be true...but I have never had more good things to share about a hotel experience! We stayed in a superior room with an amazing view of Arenal from our porch. The property is designed so that the view from your patio makes you feel like you are at a private villa. All we saw before us was Arenal and lush vegetation. There were people next to us but we never saw or heard them. You couldn't even see where the cars were parked. It was almost total solitude. The room was attractive and clean. The beds were comfortable. The shower was always warm. Our room was only a short walk from the main pool and mineral springs which was a pleasant surprise. Others will have to walk further but the grounds are so nice that the walk is like a stroll in a garden. I read some reviews that the breakfast was adequate but nothing special. I have no idea what they were talking about! To me it was a wonderful daily brunch. We stayed 4 nights and looked forward to each morning. Most food items stayed the same but how can you complain about having fresh bananas, pineapple, papaya, and watermelon, three different breads for toasting, pancakes, scrambled eggs, rice and beans, sweet plantains, lunch meat and cheese, a waffle station and made to order egg station with 6 toppings for omelets, OJ and Mango / Banana juice, and coffee to pick from? There were also two breakfast breads each day that varied and one or two different Costa Rican hot items each day that included small sausages, chicken or sausages in a creamy tomato sauce, and several types of what they called "hash"…potato based one time and green bean based another. To top it off, the restaurant has a great view of Arenal and the pool / mineral springs area and an attentive and cheerful staff. They even attached their old bananas to a nearby tree each morning to attract birds! The pool was clean and the mineral springs area very relaxing. They just added a second hot springs and bar. The grounds are filled with beautiful plants and fruit trees with a running / walking nature trail that they are just getting going. It was a bit confusing but we loved it…especially watching the intricate world of leaf cutting ants! Bottom line...you will love this place!
Prices or food were a bit expensive...we had a car so we drove to La Fortuna
Location, views and surroundings were fabulous. Staff were ultra helpful. It would have been helpful to have a small desk and chair in the room for using computer. Morning nature walk was a bit disappointing, as guide only occasionally stopped to point something out. Food was only fair.
We loved having so many hikes/walks to do right on the property and a very good restaurant as well. It was so nice having nature and animals outside our door each day. The staff was warm, welcoming, helpful and friendly. There were plenty of activities to do on the grounds for all ages: pool, foosball/game room, checkers, books, TVs in the main buildings and a hot tub. Be aware that the Lodge is a 20-25 minute drive from La Fortuna up a somewhat rough dirt road. If you have your own vehicle it's easy to get to and from, but without a bit more challenging. There are taxis that cost $30 each way or a shuttle 3x/day from the lodge.
Resort overall was nicely, staff helpful and courteous at front and helping to rooms. Room service was fast Pools a little too hot, kids didn't like bartenders serves. I also thought it was a little slow.
The room was reasonably priced after the off-season discount of 30%. The property is well-designed, and the thermal pools are nice. Tour desk staff was very friendly and helpful. The restaurants are over-priced. WiFi only in the common areas. Can be noisy if somebody is staying in the adjoining room.
My mother using a walker was able to go everywhere on the property. The staff was wonderful and accommodating.