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Excellent service, spacious room, excellent food with local ingredients.
Nicest place I ever stayed in. Brand new luxury.
From the moment we walked in the staff were friendly, helpful, and throughout our stay they were always ready to assist, whether providing an extra towel or arranging transportation. Things you might expect, but with a far better attitude than you tend to find in the USA. The entire hotel was very clean at all times, which is important to me. Toilets allow you to flush paper, unlike many local establishments. Food was consistently fresh and tasted excellent. No genuine complaints. Trying to think what I'd have preferred to be different, the hallways and bathroom were less brightly lit than I'd like, but not bad. The hotel is very much a European style and not intended to look local in any way. My teens were the youngest people I saw there, and it's not set up for young kids. Location is great if you plan to spend time in San Jose but not terribly convenient to tourist attractions...which is true of any hotel in San Jose.
I have enjoyed staying there for the last 3 years and will continue staying there I enjoy the Casino and the staff there I don't have anything to say that I didn't enjoy
We've stayed here before and things were better then. This time we reserved a crib ahead of time, and when we arrived we were told that the crib is on its way. 30 minutes passed and still no crib and no word from anyone. I called reception again and they said that the crib was not coming anymore since they didn't have one for us anymore. They didn't offer any solutions, just said no crib. I asked if there is a small bed they could wheel into our room and finally they agreed. Also there were a few blood stains on our bedsheets. Gross. I told all of this to reception when we checked out but they showed no concern.
The Sheratons transportation service is highly over priced use local cabs . They charge almost double the normal rate for shuttle service The shuttle service is highly over priced and they don't know where they are going
This hotel needs remodeling. It looks old and the rooms are old fashion with very low ceiling and old and noisy a/c units. the breakfast plan included with the room is not buffet and honestly is very small portion. Infraestructure and poor breakfast.
The staff was very helpful. Or original room did not have the right beds for 4 adults. They immediately found us a better room, no questions asked.