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Excellent fitness facilities Wonderful view Convenient to downtown locations
The location was wonderful. Both times we stayed there, about a week apart, we were given rooms right next to the elevators which ran all night long.
Very comfortable and clean. Plenty of food and shopping. Had to pay and additional 20 dollars a day to park my own car. The hotel did not own the lot. The desk clerk filled out the passes incorrectly and I received a parking ticket. Took some arguing but I was able to get the hotel to reverse the parking charges so I can pay for the ticket.
The room was clean, the bed comfortable, and the staff was friendly. Make sure to park in the Captain Cook garage and have your parking ticket validated. We were able to walk to dinner and shopping from our hotel - nice!
Great hotel for business
The view from our room was excellent. The location was great as well. Within walking distance to the 5th ave. mall and lots of great eating establishments. Hotel was nice, clean and staff was very friendly. Hotel could use some renovations. The decor in the hallways looks like it came from the 70s. The bathrooms are a little small, expecllly in the shower.
The hotel was nice overall and the front staff was very friendly and efficient. The hotel seemed very clean and I was always acknowledged by the hotel staff. The hotel restaurant was very good and has amazing views. I did not encounter any problems while I was there. I thought the hotel was in desperate need of a refresh or update. The rooms and the entire hotel seemed a bit dated. I stayed on the Captains Deck and the rooms were a bit small and did not impress. The sink did not drain properly. The most disappointing part of the trip was the breakfast which was never more than like warm at best. It come from the kitchen which is far away. The breakfast had 3 warm choices and one was always potatoes that were recycled from the night before. Not sure if I would spend that kind of money to stay at that hotel again.
I'm an incredibly high strung guy who demands a lot of myself, so I always know when I travel Alaska that I need to be more present to the amazing geography and lower my standards on the room I'll barely spend any time in while enjoying the outdoors. I travel to Anchorage one a quarter and have noticed that the Starvrating system isn't quite the same as the lower 48 states. With that said I was incredibly impressed with this hotel for its masterful balance of Alaska heritage (complete with animals) and modern hotel amenities. No need to lower any standards, but rather super clean rooms with modern furnishings and space efficient room layout. Staff was chipper, helpful, and really jovial. Nothing notable... However, I had an odd experience. I hydrate a lot on trips and typically go through a gallon a day. One night I ran out of water and I searched the hotel for bottled water, but there were zero options. Every single vending machine in the hotel was stocked full of soda and multiple brands of energy drinks. I ended up driving to a nearby gas station for some H2o. Not a big deal...
Pretty expensive for a 1 night, no amenities stay.
Room was not clean, too much noise from adjoining room.
Very nice and clean, nice staff, great house keeping. Rentaviation and missing door lock hook. Too long of walk to room. Need to move location of loby
accomodations room to hot and front desk wouldn't provide a copy of receipt upon check out.
I was completely offended when the staff photocopied my driver's license and also took my credit card. I was told they do that (photo copy a driver's license) because of some of the actions that have taken place so they need to have this in case something happens - it creeped me out and made me wonder if I should even stay there in the first place! Are the clients so sketchy that everyone is a suspect? They claimed all hotels do that (copy the driver's license) they just don't tell you - I don't believe it - I hadn't had that happen before - I won't stay there again. The rooms were fine - this action is not!
Die Lage war sehr gut. Geräumiges Zimmer. Komfortable Betten. Schöner Markt in der Nähe. Man kommt zu Fuß zum Stadtzentrum und zu Parks/Wanderwegen.
Nahe genug an allem, um zu Fuß hinzuaufen. Großer Parkplatz. Großes Zimmer. Hotel selbst ist etwas veraltet und könnte eine Renovierung gebrauchen. Freundliches Personal. Zimmer roch ein wenig muffig.
Went for Valentine's day/night Check in was quick check out was quick Bed was very clean and comfy Not enough parking
We enjoyed our recent stay at The Sheraton. The staff was very friendly and helpful. We really appreciated their pet policy and their welcoming attitude to our fur-child. We will be back!
It was cheap. No breakfast, very slow wifi, elevators antiquated, rooms small and not comfortable.
The staff was very friendly and our room was clean with a nice view. The hotel was located in a part of the city where it was easy to access many of the attractions we were interested in. Overall it is a lovely hotel. The hotel was a bit spendy and we were kind of disappointed that they didn't have an indoor pool. They also did not offer any form of free breakfast, and for the price of booking a night there, the breakfast we ordered wasn't the greatest quality.
Location Charged for parking and no room for parking staff did not communicate where to park. Heater would make large banging sound. Neighbors were loud.
Bed was great, view was nice, food was good, service was good. Bathtub was dated, awkward and mildew stains, no shuttle, no pay per view.
Very clean room Mountain view No electric plugs on night stands Not enough plugs on desk stand No free WiFi - but knew that beforehand No free parking - but knew that beforehand Bed was too soft and sheet too starchy No vending machines on floor
Bed & linens were very nice & comfortable. We appreciated they let us check in early after a long drive from the cruise ship in Whittier. Room was nicely decorated & everything worked fine. Location not the best. Walking by the BMW dealer towards the restaurant, a sales lady came out & told us to be careful - it was not a good part of town (crime)? Overall we thought it was too much $$ per night for 3 nights. No deals. The institutional toilet was a surprise, since the other amenities in our room were nice. Very loud noise when flushing. The restaurant staff - slow, maybe overwhelmed (understaffed) and incorrect' additions' on the breakfast bill. Sky high prices, too.
lockaion no vending machines no tv guide
Great hotel, staff were awesome!
Great location downtown with free parking.
My husband and I celebrated our anniversary here. We booked the 11th floor which is the club level, allowing access to a club room that has 24/7 complimentary coffee, sofa, bottled water and juices as well as light snacks. Also, every morning the lounge provided breakfast and every evening wine, beer and appetizers. We highly recommend spending the few extra dollars to stay in a club room!! The hotel does not have a pool and the spa is difficult to get information on as well as access to. Also, there is no valet parking.
owner was nice bed not properly made so lumpy & at 2am when we finally got there we just crashed after long train ride, car rental, finding location (sign hidden-thak God I had a Garmin. It says Inn & SUites, but far from it-looks like a Motel 6 (-2). Owner says new beds and some fixing but looks like OLD interior-pink paint etc. old Sorry :(
In-room frig, comfortable beds with 3 pillows for each double bed, roomy, close to downtown and airport with a car, large fan in the room. It had a neat appearance with bedspreads tucked in at the corners. Looks a little better in person than the photo. It had all clean surfaces except for some dirt on bathroom floor in the corners. But all else looked neat & clean. I still felt comfortable staying here.
No heat in the room despite Alaska tempuratures
The staff was wonderful and while the facility is dated, it was clean and smelled clean. Compared to other area hotels, the price was good and location was quiet.
Staff made sure we had what we needed as well as a couple of our requests were made happily Walls are a little thin a bit noisy
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It's nice and clean good area it was pretty quiet Nope it was good
Great location and staff. It would be great if it had a continental breakfast.
Swimming pool Bed bugs! Bed is gross af! Probably didn't change it... The following morning a had this red swollen marks all over may body.
Location, nice lounge and the rooms are kepy up well. Nothing at all.
Location and price are nice Well a couple minor things: 1. Not that I really needed it but my in room phone did not work. I had to use my cell to call the front desk. 2. The morning maintence crew was not working on the morning I was to check out. So the spa was not open
The quietness. I slept like a baby. Checking in took forever.
Clean, great location, and most important - always super friendly staff.
Great staff. Clean and comfortable. Warm and well appointed! NO
This guest did not leave comments about this hotel.
Service and location Nothing everything was good