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Good location, pretty basic but nothing was really lacking. Price seemed kinda high but that's more Juneau as a whole vs this one particular location. Shuttle service was a nice bonus. Overall a pretty good place to stay - the smaller suite would be good for a group or family as well.
Nice, clean, no frills and centrally located. You have to make sure to follow up on all requests. Staff is not really on top of things and they get very easily distracted. Had to remind the front desk five times about a morning shuttle and still didn't get it down.
Stayed here for several days with our small dog. The room was more than enough room for us, the staff was friendly and professional, and we loved the location near the the airport and Valley. The only complaint we had was the security; the side doors were propped open for the convenience of smokers coming in and out of the building.
I stayed at this hotel years ago when it first opened under the Aspen brand. Since being sold to Extended Stay the hotel has gone down hill. They charge for the internet connectivity. They only clean the rooms once a week, if you want it cleaned more often, it will cost you a fee for every day that you want it cleaned. The Key Card reader on the door functioned badley with a minimum of 5 insertions of the card to open the door every time I wanted to enter the room. Often it would take upwards of 10 insertions to open the door. When I complained to the staff, they told me to just wiggle it around until it opened. I was trying to get a nice quiet location because I had a professional examination on the third day of my stay, and with the drunken party upstairs I did not get it. I will not stay at this hotel ever again because it has gone downhill so badly.
I travel alot to Juneau and the only place I stay is here at the Extended Stay. The rooms are clean, it is quiet. And the front of the house staff are very friendly and willing to help you any way they can. I had problems with thier room and they were there and fixed it right away. I will recommend this place to anyone I know!
THis hotel has gone down hill since it changed from ASPEN to Extended Stays. What you should know... 1. Rooms are dirty and only cleaned once per week. 2. They do not provide shampoo, you have to ask for coffee. 3. Service staff are no where to be found late at night, I recently tried to check out early in the am, but no one was there. 4. They lost my last reservation. 5. They advertise a shuttle van to and from the airport, but frequently don't have a driver. I stayed at this hotel because I don't have a lot of options as a state employee. I would advise others to pick another location.
This hotel is undergoing renovation, but still trying to take customers. They do not deal with it well. Most od what you see is not true - no pool, no laundry, water is off much of the day, the halls are dirty, gounds are littered to the extreme,and it is generally unhospitable. Go elsewhere.