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Beautiful hotel, great location. Has it's own private beach with water warm enough to swim in, even early summer! We had an issue with our room when we checked in - was given a king bed instead of two queens. The staff was very accommodating about trying to fix the problem despite the late hour if our arrival. Our room was beautiful. We had a great stay. I would definitely recommend this hotel. Had to wait a while before the crib was delivered to our room (we checked in at 10pm). I would recommend calling ahead so they can get this ready for you before you arrive.
We stayed in the mansion room which was nicely done and what I expected for the 700 a night we paid. The beach bar was nice. The grounds were nicely manicured. The staff was generally helpful. The pool by the mansion was horrible. It was very crowded and filled with screaming children and large extended families. ( parents, grand parents, kids etc). The service was almost non-existent. I expect a pool attendant who offers and prepares my set up, brings me water and offers me food and drink on a regular basis. The pool was old and needed to be redone. I would say a holiday inn quality pool. They need an adults only pool or at a minimum a pool where only mansion guests are allowed. The beach which only allows mansion guests seemed calmer. Unfortunately with low tide, the beach smelled. Also I prefer lounging by the pool. For the price we paid to stay in the mansion, I expect a higher level of service. The indoor pool room was hot and muggy. Too uncomfortable to lounge there. Other pools on property required a shuttle bus ride and were on the side with the older cheaper village rooms. There were condos on the property that are rented out as well as multi room units which may have contributed to the overcrowding at the only heated pool on site. Despite the very nicely done room, I would not stay here again. For the price I paid, I expect higher quality, more exclusive access to amenities such as the pool.
The hotel amenities- pools, tennis and pond activities. Staff was friendly. We were originally given a terrible basement room on the road into the resort. The room was somewhat clean but had a damp, musty odor. Space immediately outside of the room (as well as the room we moved to) was dirty and worn.
The room and amenities were very good. The room turned out to be a one bedroom condo with a small kitchen and a pull out couch.
Room service delivered inside my room without my knowledge or permission
staff friendly and efficient swimming pool breakfast average quality
The staff was very friendly and accommodating.
The staff was really friendly and very helpful Doors were very cheap. Had to lock my turning lick inside the door before closing. They were like a cheap, hallow bathroom door. I could kick it in if I wanted to. The halls were dirty and smelled bad. The room was livable but not for longer than one nights sleep. I would not want to hang out in that room for very long