This was false advertised as being in America and I didn't stay there because I had to rebook a hotel that was in AMERICA. I want my money back. It's not in El Paso which is what I typed in. Beware.
Bed was very comfortable, and overall room was very clean. Great presentation. We ordered room-service and the food was outstanding! The bellboys were awesome, very helpful and friendly (can't say the same about the rest of the staff) The gardens and pool are beautiful, clean, and family friendly. Jacuzzi was cold, had to ask for it to be turned on however after about an hour it was only a bit warm. Also having to leave an ID to borrow towels for the pool/Jacuzzi I thought was odd and felt a sense of distrust from the hotel. The vent in the restroom was not working, I mention this to the cleaning lady and she said simply that there was no air available in the restroom. The staff was courteous but not as friendly as I would expect, I have previously stayed in Hotel Maria Bonita and the staff there was much friendlier, no matter where we turned all the staff would say hello and asked if they could be of assistance. In Lucerna we had to ask for any help, some of the staff didn't even acknowledge our presence.
excellent buffet staff is very friendly and accommodating , room quality is outstanding very clean. the buffet is billed separately it is not included with most reservations not a big deal onsite it was 234 pesos
There's nothing to like about it. Everything from the room to the staff. Rooms were super dirty and nothing worked, not even the lights. The staff were horrible not well mannered at all. They don't like guest that get cheap deals on Expedia because they say they can't make money off of us customers. What was worse is that before you can claim your reservation there, they ask how you booked your room so cheap and once you tell them through Expedia they give you the worst rooms ever and give the most horrid staff service. My reservation had free breakfast included but the staff were charging it. Over all I do not recommend others to stay at this hotel at all, not even for businesse or pleasure. Oh almost forgot they charge to use the pool. Like seriously?
Very clean and rooms very comfortable. did not have refrigerator.
This guest did not leave comments about this hotel.
Location and staff
Everything was great. I only stayed for 1 night so i didnt get to experience the hotel. I will be planning to stay this location in the near future.
Good food good service for the price all was excellent. nothing everything was good.
Staff and location also good food the breakfast buffet excellent clean etc. in general good place to stay. no. nothing everything is ok.
I liked their friendly staff and location. I wish we had been reimbursed somehow for the power outage that lasted hours. It prevented us from having internet service, cable and power period. NO bueno at all
Ubicacion perfecta y el staff muy amable