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I highly recommend this hotel because the staff is super polite and courteous. Our hotel room was clean and its location is great; its walking distance from the american consulate, restaurants, and a shopping mall. My wife and I enjoyed our stay at microtel. Our room smelled funky, the breakfast was OK, I paid close to $400 dollars not pesos but dollars for 5 days. Which I thought was a little steep.
Clean, is within walking distance to everything you need if your going to consulate Breakfast could be better
Quit it always nice to stay there The shower was clogged the water would not go down.
This guest did not leave comments about this hotel.
everything was perfect location parking
The location, the room was presentable and clean. Towels a little bit worn out, but all in the room was nice. They do offer room service for the very well chain nationally known restaurant 'Sanborn's'. Exchange rate was good too. The recepcionist was not friendly, she looked at the computer and I guess she did not like the way the reservation was made.She did not offer any help and failed to give us the breakfast food coupons, didn't know they were required at restaurant.
Parking lot Climate control
It is inexpensive and in a safe part of the city with decent food and bar options. There's only one or two English television stations.
The room and the location The staff at the reception was very rude everytime I wanted to get to my room
This hotel is Located 10 minutes from the border ! I only stayed for about 10hours before our Paquete Came Then we left Town !
Price is great iv stayed here several times.
Bed was very comfortable, and overall room was very clean. Great presentation. We ordered room-service and the food was outstanding! The bellboys were awesome, very helpful and friendly (can't say the same about the rest of the staff) The gardens and pool are beautiful, clean, and family friendly. Jacuzzi was cold, had to ask for it to be turned on however after about an hour it was only a bit warm. Also having to leave an ID to borrow towels for the pool/Jacuzzi I thought was odd and felt a sense of distrust from the hotel. The vent in the restroom was not working, I mention this to the cleaning lady and she said simply that there was no air available in the restroom. The staff was courteous but not as friendly as I would expect, I have previously stayed in Hotel Maria Bonita and the staff there was much friendlier, no matter where we turned all the staff would say hello and asked if they could be of assistance. In Lucerna we had to ask for any help, some of the staff didn't even acknowledge our presence.
excellent buffet staff is very friendly and accommodating , room quality is outstanding very clean. the buffet is billed separately it is not included with most reservations not a big deal onsite it was 234 pesos
This was false advertised as being in America and I didn't stay there because I had to rebook a hotel that was in AMERICA. I want my money back. It's not in El Paso which is what I typed in. Beware.
There's nothing to like about it. Everything from the room to the staff. Rooms were super dirty and nothing worked, not even the lights. The staff were horrible not well mannered at all. They don't like guest that get cheap deals on Expedia because they say they can't make money off of us customers. What was worse is that before you can claim your reservation there, they ask how you booked your room so cheap and once you tell them through Expedia they give you the worst rooms ever and give the most horrid staff service. My reservation had free breakfast included but the staff were charging it. Over all I do not recommend others to stay at this hotel at all, not even for businesse or pleasure. Oh almost forgot they charge to use the pool. Like seriously?