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It was clean. Room service was excellent. The staff adjusting A/C controls when cleaning.
The pool and gym are very nice. The staff was friendly and helpful. The location is very central in the downtown so the surrounding neighborhood does not have much charm. The facilities were great except the fancy elevators.
It was in a good location, the rooms were clean and the esthetics of the hotel were nice. The service from check-in was horrible. The staff were pretentious and not helpful. They were not friendly and had an attitude of getting the job done at the very least effort. If asked to do something mundane, like giving you change for a bill, it was obvious they were irritated. We had issues with the ATM, which ended up eating up our ATM card and the staff said they were not responsible and didn’t offer any help; not even to call the bank in charge of the ATM. The elevators were really slow and the check in line was really long.
AC don't work even after the tech adjusted it. This is my 2nd stay in a week where this has happened
The Location. The second day after our arrival we returned to our room and our room was not clean.
Accommodating staff, friendly. The hotel is very clean. They have a Nesspreso coffee shop. Great views of the city from our room. Close to Bellas Artes, el Angel and the revolution observatory tower. Overall it was great!!
Clean, quite, modern, well located cold environment.
Everyone that we encountered with questions or request was friendly and helpful.
I really like the attention to detail by the staff of the hotel, room service was prompt and the front desk was very helpful. Also the hotel itself is nicely upgraded.
Once inside the room, the room was extremely clean and comfortable. You can feel safety with the service provided. The check in computer system was always not working properly and even with the clercs were working hard there always was a long row of people waiting to be checked in. You would be lucky if you could check-in in less than 40 minutes. But there were a number of people claiming Someone else was already staying in the room you finally got. There was a day when more than ten people were overbooked and claiming for hours. The electric key was broken, sometimes it worked, but gets broken again, and usually you have to wait about 7-8 minutes for someone to come and open your room.
Staff is slow and sometimes unresponsive.
Everything was clean and very luxurious. Blackout curtains will let you sleep in as much as you want. Loved the huge bathroom and shower. Great location for tourists close to downtown. No fridge or ice machines (to be fair, the hotel staff will bring you ice if you call). Hard to get to by car due to street closings.
Lage, Komfort Restaurants leer oder geschlossen. Frühstücksangebot (nicht includiert) entsprach nich 5*
Die Zimmer waren sehr geräumig, von hohem Standart und sehr ruhig (dafür jedoch keinen Blick auf den Sokalo sondern auf den unattraktiven Innenhof welcher für Ventilation genutzt wird) Das Personal an der Rezeption war leider inkompetent und nicht zuvorkommend.In der Dusche waren noch Haare vom Vormieter. Es gab Probleme mit den Zahlungsmodalitäten
Location Service very slow,room and bathroom not clean
Extremly good service, nice & competent people at the desk, restaurant & room-service. Comfortable bed. We'll go back longer to enjoy the live music! Good location. Bathroom & shower need up dating.
Excellent location on the main avenue. Refreshing pool on the 19th floor. Staff was adding tips on our bill after we signed it.
Staff is really friendly, courteous and care for your needs. Internet service is a bit poor in some areas of the hotel.
Very friendly and helpful staff. Excellent restaurant buffet options. Great location. Really nice outdoor patio seating. 24 hour gym. Room door to hallway had a noticeable gap under it. I could hear people in the hallway rather clearly, so I imagine they could also hear me. I was gone most of the day, and in the room alone on business so it didn't bother much. I imagine I would have felt very differently given other circumstances. Also, I'm not sure AC temp was just for show. The first night at 76*F felt almost the same as second night at 65*F
Overall the facility is a good quality and located well. The room did not over look Reforma. The room faced the rear of the hotel...
They charged me the two nights i stayed in advanced. The restaurant they recomended me wasn't good. Te painting of the lavatory and bathtub wasn't in good conditions
Das Hotel liegt in einer tollen Lage. Das Personal war großartig. Die Zimmer sind klein.
Super freundliches Personal und tolle Lage. Brauchen mehr Lärmschutzwände, man hört die Unterhaltungen seiner Nachbarn.
Fantastische Lage im Herzen von CDMX. Der Service war ausgezeichnet. professionell und persönliches Personal arbeiten hart, um Ihren Aufenthalt angenehm zu gestalten. Reizendes Boutique Hotel.
Schönes Hotel mit super Frühstück auf der Terrasse mit aussicht auf die Placa Zocalo - super Etwas kleine Zimmer