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The Location. The second day after our arrival we returned to our room and our room was not clean.
Staff is slow and sometimes unresponsive.
Clean, quite, modern, well located cold environment.
The pool and gym are very nice. The staff was friendly and helpful. The location is very central in the downtown so the surrounding neighborhood does not have much charm. The facilities were great except the fancy elevators.
It was clean. Room service was excellent. The staff adjusting A/C controls when cleaning.
It was in a good location, the rooms were clean and the esthetics of the hotel were nice. The service from check-in was horrible. The staff were pretentious and not helpful. They were not friendly and had an attitude of getting the job done at the very least effort. If asked to do something mundane, like giving you change for a bill, it was obvious they were irritated. We had issues with the ATM, which ended up eating up our ATM card and the staff said they were not responsible and didn’t offer any help; not even to call the bank in charge of the ATM. The elevators were really slow and the check in line was really long.
Accommodating staff, friendly. The hotel is very clean. They have a Nesspreso coffee shop. Great views of the city from our room. Close to Bellas Artes, el Angel and the revolution observatory tower. Overall it was great!!
Everyone that we encountered with questions or request was friendly and helpful.
Once inside the room, the room was extremely clean and comfortable. You can feel safety with the service provided. The check in computer system was always not working properly and even with the clercs were working hard there always was a long row of people waiting to be checked in. You would be lucky if you could check-in in less than 40 minutes. But there were a number of people claiming Someone else was already staying in the room you finally got. There was a day when more than ten people were overbooked and claiming for hours. The electric key was broken, sometimes it worked, but gets broken again, and usually you have to wait about 7-8 minutes for someone to come and open your room.
Everything was clean and very luxurious. Blackout curtains will let you sleep in as much as you want. Loved the huge bathroom and shower. Great location for tourists close to downtown. No fridge or ice machines (to be fair, the hotel staff will bring you ice if you call). Hard to get to by car due to street closings.
AC don't work even after the tech adjusted it. This is my 2nd stay in a week where this has happened
I really like the attention to detail by the staff of the hotel, room service was prompt and the front desk was very helpful. Also the hotel itself is nicely upgraded.
Very friendly and helpful staff. Excellent restaurant buffet options. Great location. Really nice outdoor patio seating. 24 hour gym. Room door to hallway had a noticeable gap under it. I could hear people in the hallway rather clearly, so I imagine they could also hear me. I was gone most of the day, and in the room alone on business so it didn't bother much. I imagine I would have felt very differently given other circumstances. Also, I'm not sure AC temp was just for show. The first night at 76*F felt almost the same as second night at 65*F
Excellent location on the main avenue. Refreshing pool on the 19th floor. Staff was adding tips on our bill after we signed it.
They charged me the two nights i stayed in advanced. The restaurant they recomended me wasn't good. Te painting of the lavatory and bathtub wasn't in good conditions
Location Service very slow,room and bathroom not clean
Overall the facility is a good quality and located well. The room did not over look Reforma. The room faced the rear of the hotel...
Extremly good service, nice & competent people at the desk, restaurant & room-service. Comfortable bed. We'll go back longer to enjoy the live music! Good location. Bathroom & shower need up dating.
Staff is really friendly, courteous and care for your needs. Internet service is a bit poor in some areas of the hotel.