Hotels Dubuque

Great family place for kids. Water park staff friendly and front desk friendly. Tony Roma's restaurant is a great place to eat. Housekeeping does not come around early enough. We had left for morning 9am got back 300pm and room was dirty. Housekeeping knocked and wanted to clean and one of my kids had just started to nap. They asked if I just wanted new towels etc. In fairness they did comeback later to clean and did a nice job but why so late? The water park needs updating its fun but rust on some of the equipment. Pool floor in kiddie pool is coming up. I felt it needed work. They need a real coffee shop on campus.

Staff friendly and accommodating. Housekeeping is poor. We stayed for a week and room was barely touched with the exception of replacing towels beds were barely made and room was never vacuumed.

Phone app or I made a mistake and two nights not one were booked. Hotel was great but Kayak only refunded me $118.00 instead of the full $154.00. Blamed it on the hotel charging more for first night, even though app shows $154.00 for both nights. Could not find phone number on app to call immediately when I saw a confirmation of 2 nights . Got number from hotel who where great to deal with. Calling direct to hotels next time. customer service on Kayak app was horrible