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Very friendly greeter at the door. Lots of information and suggestions.
Great family place for kids. Water park staff friendly and front desk friendly. Tony Roma's restaurant is a great place to eat. Housekeeping does not come around early enough. We had left for morning 9am got back 300pm and room was dirty. Housekeeping knocked and wanted to clean and one of my kids had just started to nap. They asked if I just wanted new towels etc. In fairness they did comeback later to clean and did a nice job but why so late? The water park needs updating its fun but rust on some of the equipment. Pool floor in kiddie pool is coming up. I felt it needed work. They need a real coffee shop on campus.
What I liked: -Staff was friendly, but not too friendly, and very professional. -The hotel itself was great, clean, and pool was pretty sweet. What I didn't like: -Fitness room was neglected. I found empty water cups on the treadmills. They had a Culligan water dispenser so I grab a cup and push the nozzle, and like three drops come out and its empty. So I went to front desk snack bar and bought a bottle of water. Staff only then, after realizing it was empty, replaced the water jug in the dispenser right in front of me. Rude. -Also the multi-purpose strength machine needs to be greased up. The central pulley is used on all the stations and has like 3 feet of travel. Well the first foot of travel is fine, then after that the pulleys drag on rust and stop: so instead of the pulleys rolling with the cable like they are supposed to, the cable drags along a stuck pulley - rendering any exercise useless because you essentially only get 6 inches of motion.
Staff friendly and accommodating. Housekeeping is poor. We stayed for a week and room was barely touched with the exception of replacing towels beds were barely made and room was never vacuumed.
The staff were great, the rooms were very clean and we'll kept, all in historic downtown dubuque. A very enjoyable experience even though it was bussiness.
Phone app or I made a mistake and two nights not one were booked. Hotel was great but Kayak only refunded me $118.00 instead of the full $154.00. Blamed it on the hotel charging more for first night, even though app shows $154.00 for both nights. Could not find phone number on app to call immediately when I saw a confirmation of 2 nights . Got number from hotel who where great to deal with. Calling direct to hotels next time. customer service on Kayak app was horrible