Hotels in Waterloo

My wife and I stayed the night here because it was about one-half of the way on our cross country trip. What we didn't anticipate was an absolutely screaming kid in the room right next to ours. Immediately after check-in I notified the front desk about it and the response I received was that they couldn't do anyting about it. We were both very tired from a long day on the road and they wouldn't move us to a different room because they were 'sold out'.

We were travelling from Ohio to IA. About an hour away from Waterloo, IA, I called the Isle hotel to check room availability. I was told there was a room available. I completed the reservation process over the phone and gave them my credit card number. Upon check-in, the desk clerk told us that the room was not available. I told him that I had just called an hour ago. He asked if I called the hotel or the reservation call center. (I didn't know for sure - I got the number off of their website.) The man at the desk offered no apology nor any kind of assistance. So, we dragged our luggage back through the huge parking lot in 5 degree weather at midnight to find another hotel.

Reservations were made with Travelocity for the hotel casino 'Isle of Capri' in Waterloo. As had happened before there were no rooms when we arrived and upon showing my confirmation papers the clerk after saying there were no rooms suddenly found one only it was a King and I had asked for two queens but they did not have a room with 2 Queen beds. We need them for our sleep masks which are cumbersome to sleep with. There was no microwave and a broken refrigerator door latch and we could not get into it the first night but next morning got it open and there was only enough space for 4 bottles of water. We didn't ask the beds to be changed so they did the towels and glasses and wastebaskets but really is that rather cheap service. They did not even straighten the bed. We were given rooms with cement roof scenery. All we could see was the sky. When you book with a company like travelocity who buy up blocks of rooms you get the worst view ever so they are cheaper supposedly. The WiFi was so...

My card was charged twice.

To much money for the age of the hotel.