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This was, hands-down, the best place I've ever stayed. I've been to Rome, Amsterdam, Chicago, Minneapolis, Austin, and San Antonio, and the fanciest, nicest hotel I've ever stayed in was in Waterloo, IA! It was very classy with a tiled walk-in shower big enough for 2, very nice decor, and a very 'ritzy' feel. The only downside was the smoking in the casino which we could also smell in the hallways (but it wasn't in our room). Just my wife and I stayed on this trip.
The hotel is very nice and clean, near shopping center and restaurants.
We were travelling from Ohio to IA. About an hour away from Waterloo, IA, I called the Isle hotel to check room availability. I was told there was a room available. I completed the reservation process over the phone and gave them my credit card number. Upon check-in, the desk clerk told us that the room was not available. I told him that I had just called an hour ago. He asked if I called the hotel or the reservation call center. (I didn't know for sure - I got the number off of their website.) The man at the desk offered no apology nor any kind of assistance. So, we dragged our luggage back through the huge parking lot in 5 degree weather at midnight to find another hotel.
I booked 2 rooms at this hotel. When we arrived we got the keys to the rooms. First room walked in someone is alread in the room. Ok no problem mistake i thought. Go to the 2nd room, excatct same problem. they double booked BOTH of our rooms. I go to the front desk and told her the problem. She goes to computer and says thats impossible there are noone in those rooms. She argued with me. I gave her keys and said look for yourself. She did than gave us 2 different rooms. Swiped my card and accidentally charged for another room!!. It took 4 days for the charges to finally get credited to my account. I have 3 overdraft charges because of this. Not at all happy with how they handled our stay
I have stayed at this property several times. The location and quality of room, service, etc are very good. The morning breakfast is above average.
Pool was under construction and we were not notified of this ahead of time. Traveling with younger children there was nothing to keep them entertained at the hotel. Breakfast was not served until after 7am.
Room was clean, staff was friendly and helpful. I'm not sure the AC was working like it was supposed to.
Needs to be checked for bed bugs. Ended up with bites overnight