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Clean rooms, much appreciated. Courteous staff, quick check-out in the morning. It was advertised that coffee/tee was always available. The containers were empty. The hallways were extremely hot and sticky. It would have been nice to have an early morning breakfast, we left after 6 am and it was not ready. Had to purchase own toiletries as there weren't enough available.
I would say that this hotel is just okay. It didn't strike me in any way other than just a normal hotel. Nothing was done to make our stay extraordinary. We weren't made aware that they charged for breakfast so when we saw a full table full of breads, bagels and a toaster we assumed that it was serve yourself. We were wrong.
Very nice hotel. Large well furnished rooms. All that one would expect from a Hilton hotel
I loved the bartender at the hotel bar who closed both Friday and Saturday night. She was very guest oriented. There was also a maintenance man who was very helpful on Sunday morning. The staff was great!!! There were kids running around the hotel All hours...they were loud and tracking water all over the lobby since they were running from the pool and then into the lobby and then back to the pool. Develop a system to let guests know if large groups of kids are staying at the hotel.
Courteous staff. Disappointed/shocked with the hotel upkeep. Specifically, the 5th floor hallway carpet along the entire length. The Westin is known for having a high standard in cleanliness and appearance. I plan to contact cooperate and send pictures.
The bed was super comfortable! Loved the indoor pool + hot tub! When I booked the hotel it stated, high speed WiFi and complimentary breakfast. NOPE!!!!! You have to pay $12.49 for the WiFi and we thought the breakfast was COMPLIMENTARY but half was through eating and nice lady put a $39 bill on our table. I asked the reception "that I thought the breakfast was complimentary" they told me that only when you upgrade your room when booking it's free. Well don't be fooled because I was. My conformation says complimentary breakfast, but they told me my room did not come with it! The only reason I booked this hotel was it had great reviews and the WiFi and free breakfast. Let's just say lesson learned and I won't be returning!! If WiFi and free breakfast is a want like it was for me, this hotel is not for you!