The room had cobwebs and there were bugs in the bathroom when I awakened, preventing mW from showering. I then proceeded to check out
The location is perfect. There are lots of restaurants within walking distance along with Arundel Mills Mall.
I loved it
Generally on the low side on quality TV was very cheap. Showtime did not work, Typing in a channel number on remote did not work. No TV guide for what was on. Bathroom was OK but not great. Sink drained slowly. Front desk personnel were very nice but were not up to the task.
Clean / convenient / friendly staff Pool was freezing / indoor but unusable Shuttle service is exceptionally poor / had to call 3 times for an airport pickup on day of arrival and on day of departure the afore was 30 minutes late and had to take an uber to the airport.
It is close proximity to the BWI Airport as well as attractions between Baltimore and D.C. Although the staff was friendly and accommodating the hotel (and hotel rooms) appeared generally unclean, the rooms were smaller than the online pictures advertised and the breakfast was expensive for it's sub par quality.
Cool environment, nice staff. Modern style room, and comfortable My room had a few bumps and scratches on the wall....but really that had no effect on my sleep, so I can't complain too much.
Location Employee refuse to allow us 30 minutes extention after telling her we were tired had a 3 -4 hour drive and request a few more minutes of time to rest.
Friendly Atmosphere, enjoyed the live band and it was quiet I reserved for a King Bed and got a double room. The King bed was not available.
Lack of shuttle transportation convenience. We waited 30+ minutes and never got picked up.
This guest did not leave comments about this hotel.
. I was not satisfied with room, staff and or overall experience. I had planned on calling today to let you all know that . I would not suggest that property.
This guest did not leave comments about this hotel.
Nothing Every facet of the accommodations was wrong
This is a bare bones hotel. No elevator, no coffee in room, no breakfast, no iron or ironing board not even a box of tissues. Thank goodness I only spent one night there. You get what you pay for. Avoid at all costs.
clean and smoke -free and around corner from the best crab cake no refrigerator and no ice maker in the back building and no microwave
Hotel looked like a motel 6 inside not like other red roof inns No elevators handicapped asked for downstairs thru window did not like
Clean, nicely priced, convenient to highway and airport, wifi access, staff very helpful--I thought a hairdryer was included with the room, it wasn't but they provided me with one. Two levels. Cigarette smoke smell, maybe one of my neighbors was smoking outside their room and it was coming in through my A/C?
Location I did not like anything outside of the location. Customer service was poor. I spent most of my time on the phone with you guys and at the front desk. Everything was just wrong. I will never again stay at another red roof.
Close to Rental Car return
The location for an event that I was attending No
inexpensive. Housekeeping stole cash from my room and hotel/front desk staff was very unhelpful.
Clean, friendly staff. No.
Clean rooms, much appreciated. Courteous staff, quick check-out in the morning. It was advertised that coffee/tee was always available. The containers were empty. The hallways were extremely hot and sticky. It would have been nice to have an early morning breakfast, we left after 6 am and it was not ready. Had to purchase own toiletries as there weren't enough available.
Very nice hotel. Large well furnished rooms. All that one would expect from a Hilton hotel
I would say that this hotel is just okay. It didn't strike me in any way other than just a normal hotel. Nothing was done to make our stay extraordinary. We weren't made aware that they charged for breakfast so when we saw a full table full of breads, bagels and a toaster we assumed that it was serve yourself. We were wrong.
We arrive around 10 pm Thursday and complained that the cable to the tv had been removed. Someone came up to look but did not do anything. Friday we were gone all day and when we came back at the room was hot and the tv not fixed. After 2 phone calls the manager came up and quickly said we needed another room. He was very nice. On sunday (after staying the 2 previews mornings) breakfast was terrible. No hard boiled eggs. Pastries and bagels were gone. I saw attended twice. We were there from 8 to 8:30. They closed at 8:30 but people arrived At 8:20 to nothing. Bananas were gone.
Close to Fort Meade and airport, comfortable bed 3 of the bulbs in room were missing or not working. Towels look dingy and tub looked beat up. Why do they still put $50 hold on card when there is no real room service options, WiFi is supposedly free and with everyone having cell phones one is not likely to use the hotel phone
I liked that they were willing to give me a ride to the airport the next morning at which time I chose. I felt like the bed was a bit hard, but I prefer softer beds anyway.
Staff was pleasant we were there for a short stay and it was ok The sink and bathtub was dirty
They had breakfast
big room and soft bed $50 card hold but they do have a sign when you check in.
Comfortable bed. AC did not work. No hot water when I showered. Arrived at 1 am, after a 14 hour trip from Mexico to Baltimore. The company we work for had prepaid for the rooms but we were asked for an additional $50 dollar deposit with credit card only when we checked in. We were not notified of this requirement when the reservations were made. Two of my companions did not carry a credit card with them. We checked out at 11 am the same day we arrived. The $50 dollar deposit was supposedly released as soon as I checked out. Two days later I still do not have that money back on my credit card and I need it to cover travel expenses.
Nothing it was the worst hotel stay I have ever encountered.
Beds were comfortable. Bathroom was clean. Pool was big. It sucked the pool closed at 8pm, but they did have a lifeguard on duty. No issurs
Very friendly and helpful staff at front desk at all times. Room was very comfortable and spotless.
We had a good time
The location was great, the shopping center has a Bass Pro, Movie complex and a casino
I was extremely pleased with our stay at the Hampton Arundel Mills. I've stayed at 2 other hotel chains in the last year and was not impressed, but the Hampton renewed my faith in having an enjoyable stay at a hotel! The main area was beautifully decorated and super clean. Upon going up to the room, the elevator and hallways were also just as clean. The room was better than I expected. I loved that we didn't have a connecting door to another room and the only noise we heard was in the late morning when people were checking out and talking in the hallways. The room felt very crisp and fresh and the bathroom was very nice. The bed was super plush and I definitely did not want to get up to leave! Any future stay in a hotel, I will look first to the Hampton Inn & Suites :)