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ALL of the staff were excellent - extremely polite and helpful. We were very impressed. The complimentary breakfast was superb. A refrigerator for the room was provided upon request. The cleaning staff left our room door ajar, about which we notified the desk staff. The next day, we weren't provided adequate fresh linens. Otherwise, no complaints.
Great location in downtown Silver Spring, within child friendly walking distance to the Metro. Somehow quiet in the midst of busy area. Staff friendly. Last night of stay, climate control unit on at highest fan setting over the wee hours, upsetting sleep on day of long travel ahead. Situation not satisfactorily rectified.
Very good location, close to subway and restaurants and shops. Room was very nice and breakfast was very good and not too crowded. Not a fault of the hotel, but you will need valet parking which was $15 per day.
The hotel room was a great size and very clean. The bed was extremely comfortable. The staff was really friendly and helpful and with free breakfast included, I don't think you can get a better deal for the location in downtown Silver Spring. Don't like that there's only valet parking. Kind of hard to find because of construction going on around it.
The staff were polite enough to give me a claim to fill out. I haven't heard anything since. It turns out the door to my room didn't completelt close and lock. I was unaware of this, and while I was away fron my room Friday evening, someone entered my room and stole my bag. No, there was no safe in the room.
No parking. Had to park at a public lot a block away and walk all my stuff down.
Convenient location, large rooms and comfortable beds. Lobby had a nice seating area and little store for snacks and sundries. Temperature controls worked well in the room and were relatively quiet once it got up to temperature. The complimentary breakfast area was well laid out and had plenty of selections. Equipment in the fitness center was good although the scale was broken. I did not try the pool, but could smell the chlorine as I got off the elevator.. I only have a couple of complaints - the shower was clogged and so I was standing in 3 inches of water within a minute of turning the shower on. Also, .there were young adults roaming around the halls making noise at 2 am.
The room was immaculate, well designed. Good location
Clean hotel. Staff at desk was nice. Housekeeping staff was loud and annoying in the morning. They tried to barge in after we told them no a bunch of times then had a bad attitude because we didn't put the do not disturb sign up and they were complaining in the hallway.
First trip to DC. Restaurants, grocery, and pharmacy all convenient to hotel. Shuttle service to Metro station. Staying downtown is most convenient. If nothing available, this is an ok place. Staff very friendly.
Thank you.Our stay at your hotel was very comfortable and convenient.
The reception staff was not friendly. They prepared me a different bill with a higher rate than what bookings.com gave me. I had to show a printout of my confirmation and argue with them to change the bill. They pretended that they were not aware that I made the booking through booking.com
I stayed the hotel for a business purpose to participate a conference held in Washington DC. Compared to high prices in Washington DC hotels, the price of this hotel was reasonable. The hotel sits in downtown Silver Spring and a couple of blocks away from a DC metro station (red line). You may need to prepare many quarter coins if you park your car without using valet services of the hotel because a parking near the hotel accepts only payments with a parking meter.
Affordable rate for a good-sized suite-like accommodation (2 adults and a teenager) conveniently located inside the Beltway with easy access to the center of dc. Free hot breakfast, pool/hot tub, 2 TV's, and kitchen (w/microwave, full utensils and fullsize fridge) were nice touches. Staff was pleasant and handled late arrival and minor issues with aplomb. Would return. Not fond of an extra $12 daily valet parking fee. Not one bit. Free solution on weekends (Friday 6pm - Monday 7am) is to park around the corner in the public garage or on the street, literally across from the hotel (feed the meter by 9am Saturday). No worries (you do take all your stuff out of your car, don't you?).
Friendly staff, large room. A little bit far from Washington, D.C. downtown.
Inability to extend checkout for 1 hour. Towels provided for just three persons rather than 4. Parking info is not well described