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For the price I paid I was expecting a mediocre hotel. I was pleasantly surprised. I was especially impressed with the staff for being so very friendly and accommodating. They went the extra mile to make sure our stay was as comfortable as possible. We requested a room with a view, so they put us on one of the higher floors. We probably would have preferred to be facing the river rather than the parking lot, but it was nothing to complain about.
Location..... Poor selection of breakfast items on the club level. The power went out on one of the nights.. It isn't directly your fault but you need to own it. Why I'm I paying full price for a substandard stay. Our cable was messed up the 3 days that we were there.
General location off I-90 highway. No elevators so I had to hire party to move luggage to and from room for being partially handicapped. No Wyndham points credited because I booked through you upon checkout.
nothing . very hard bed like sleeping on cement slab. noisy air condition 747. torn carpet by the bathroom. broken light switch cover. the absolutely worst continental breakfast hard biscuit, hard boil egg nothing to go with it,honey & grape jelly for toast only, no pastries at all. The worst hotel ever stayed at maybe for $40.00 I could understand that it needs a total renovation. No signs for stairs for second floor, doors in the hallways needing a lot of paint.
Continental breakfast great. Kids loved the pool. Room was comfortable for most part. They at first had assigned me the wrong room twice. I had reserved a handicapped room Then when front desk clerk was told she was extremely rude and made it known she was being put out. She told me she had to bump someone so she could accommodate me. I responded by how can someone being bumped from a room I had reserved???? She threw key on counter and then proceeded to walk away. The hotel is not set up for handicapped people. No wheelchairs available or elevators. Handicapped room should have walk in shower. Bed comforter was stained and cobwebs in windows. Price was increased by 50 dollars due to events.
Only downside is that there no elevator. So you have to carry your suitcase up if you have a 2nd floor room. The room is spacious. Indoor pool/water park was interesting. Great for family with kids.
The outdoor patio was wonderful! Beautiful view and great sevice! There was a unpleasant odor in the hallways and by the pool!
Pool area set up was great. Loved the Solo Cup dispensers. Genius. If you are going to require plastic cups, it's a great idea to provide them. Good thinking. Is there or isn't there a mini-golf course out back? It looked like it needed some work. Had I known about it, I would've take my kids (assuming it was included in the price of room).