I liked the staff the most. They are always smiling and helpful. I mean from the taxi service to housekeeping to the maintenance people to the front desk. The staff here are top notch at 5 star caliber. The one thing that I din't like is the fact that you are not allowed to eat in the room. People do eat in their room but there is a 1,000 peso penalty if caught. I think the policy is to keep bugs out maybe. But there is a lobby on each floor to eat.
Very good breakfast and gym. Very friendly personal. The booking price was given in U.S. dollars but final settlement can only be done in pesos (PHP). This becomes a problem when the hotel uses an exchange rate of 50 (correct official rate is about 46 - the official exchange rate at the front desk is about 47 something). I spent a lot of time arguing about why I would not just pay an additional 50 US$ for my stay because of this - I had to discuss it 3 times until it was eventually fixed, but I was very late for my plane because of it (even though I had gone twice before checking out to make sure it was ok!). This is my only complaint about the hotel which is otherwise very good. Just make sure you do not pay overprice because of the exchange rate also.
Friendliness of staff. Safety measurements taken by Hotel. Proximity to Shopping Mall giving options for lunch and dinner. Rooms will need refurbishment pretty soon.
Nice and clean...It is really 5 stars hotel. The food of breakfast is so so...
i very much appreciated your upgrading me to a corner room which i have enjoyed during a previous visit (room 909). for several years i stayed elsewhere in manila because i did not like the room assigned to me. but this time i was very happy -- thank you. no complaints...i was very happy at the EDSA shangri-la this visit.
I could not say anothing bad about my stay. It is my favorite hotel in Manila. We showed up 4 hours early and was able to get a room hours before check in time. I was also upgraded to a better room since they ran out of regular rooms for us. The guess relations person who helped us was very helpful and pleasant. We had a great stay and the Chi spa was an awesome experience. Though it was on the expensive side, it was well worth it. Bit on the expensive side.
Long line breakfast buffet; needs renovation at the lobby
The staff is great, helpful and they assist me in every way they can. The location is awesome, near shopping malls, and restaurants.
The location location, location. I booked the hotel online, although it indicate some tax were not included but from $65 per night booking I ended up paying about $85 per night : (
Friendly Staff , buffet breakfast and Airconditioning. As this is a 3 star hotel. You will have to do a lot of following up on your requests.
The hotel’s staff was very attentive, friendly and helpful. I also enjoyed the cookies from the café in the lobby.
The comfort and the all you can eat buffet breakfast. The service was quite good at Lancaster Hotel. When I wasn't happy with the view of the room they had allocated to me, they kindly changed me to a room that was facing the city.
The suites are large and well furnished for an affordable price. Some noise from the highway nearby
Staff friendly, professional some even remembered my last stay 6 months ago. Room comfortable, clean & safe. Close to malls, parking adequate. Plan to stay again on next trip. Having to pay 25P for a small bucket of ice. No pool or hot tub. Not necessary to have newspaper for everyone, it seems an expense that could be saved.
its close to the stores and malls On Sunday our check out time but my son accidently left his IPOD at the room. and when he called the hotel they said its not there, he never went out that day (sat) Nov.1 he stayed at just to relax. They did to be honest whoever found that IPOD
The big size of rooms made me feel comfortable No slippers in room
staff very friendly, taxi service, security
Good facilities very friendly and helpful stafff, excellent value for money hotel
The rooms were clean and quite large for an Asian hotel. The bed was a little stiff for my tastes but that is more my preference. Bathroom was large and nice. Will stay there again on next trip. Wifi was a little slow and needed more plugs for computer and cell phones.