Hotels in Monterrey

The gym was not too bad. Extremely unprofessional front desk teams. Called me at 09.30 pm to come down and pay the bill because I was checking out the next day. I spend 200 nights in hotels all over the world. Never made such an experience before.

Location , close to downtown The elevators don't work properly, and their card system the worst i have ever experience

The location of this hotel is wonderful. Many restaurants, bars, etc within easy walking distance. The service was not as good, check in was friendly, but when I was faced with an issue (needed to buy pesos on Good Friday) the staff was ill equipped to help me or even offer solutions. Room service was nice, but housekeeping rarely cleaned the room during our five night stay and seemed not very motivated to do a good job. Wifi was good, but you have to re-authenticate every day.

Staff friendly and always helpfull. They close the pool for one day, because of one event.

I liked the security that my car was not in the open and limited access to the parking garage That the hotel was so hard to find

One of the hotel restaurants, Kyo, has a great asian fussion cousine menu. Front desk staff lost my reservation, they didnt help me to improve my new years eve experience by not offering me other services that i could pay them as combo, they charge every service separely, i dont recommend this hotel because the lack ofservice.

Stayed there for a night, it was really bad. The bathroom smelled and the staff do not have a clue what they are doing. It took them one hour to find my reservation. Stay away!!!

This is not a 4 star hotel. Maybe in a fifth world country. The hallways are uncomfortably hot. I doubt they use the air conditioning. It took three days and numerous calls to get an ice bucket with no lid and the size of a martini shaker. Carpeting is so inferior and poorly installed there are waves of air under foot-needs to be stretched. Checked in and waited 20 minutes for a manager because the desk clerk said are printed reservation was not what they had recieved from booking agent. They cannot DO ANYTHING without a manager who is never at the desk and is 'busy' elsewhere. Walls are paper thin-you could hear the TV next door. Poorly managed. One big ugly motel posing as a 4 star premise. WORST hotel experience in my life. No offers of compensation not gesture of goodwill. RUN to the Quinta Real across the street- they know property management. The Camino Real is run by robots who seek only the bottom line. Come to think of it the bottom is where they are at. Furnishings are retrea...