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The beds and linens are amazing. Staff is friendly, nice views of the mountains, the location is awesome. Walking distance to shopping, parks, restaurants, the old town, etc. Would definitely go back. Got upgraded to a suite and it was huge! Internet access is mxn 170/day/computer. So my laptop was that and if I wanted to connect the wifi on my iphone it would have been an additional MXN170/day. I think that is very expensive as it's free at other hotels in the area.
The room was ok When i check in they ask for room deposit but i get it back when i cheking out everything else was ok
Staff was very educated and helpful. Everyone was corteous and smilling. I had to verify twice my rate, as the hotel was not applying the tariff I got via booking.com. They gave me a higher rate when I checked in and was told that "the system would not take the other rate" and then at the end, I had to ask the front desk to honor my rate.
This is my first time staying at a Novotel in Mexico and I was pleasantly surprised, this is a great hotel for business with prime location near restaurants and shopping in the border between upscale neighborhood of San Pedro and Monterrey.
I liked the security that my car was not in the open and limited access to the parking garage That the hotel was so hard to find
Staff friendly and always helpfull. They close the pool for one day, because of one event.
Charming and very well located hotel in the city. It has s nice style but need the update. This hotel need an update. For Sheraton is just too run down and old. The internet service in the lobby did not work or the stuff was not helpful enough to explain the conditions. They were basically pushing the 24 hours service that I did not needed due to the whole day meetings that I was attending. I set up a weak up call and the stuff forgot to wake me up.
The service was good and the staff helpful but the hotel needs a good renovation. The room looked very old and need a good make over.internet cable was not working and wifi signal quiet low so speed was slow.
The service was excellent, the room on the executive floor was spacious and the quality of the bed, furniture, linens, etc. was very good. The room had robes and the in-room dining was excellent. Concierge and bell hop were extremely helpful. A 7-11 convenience store across from the hotel was very useful to buy drinks and other daily supplies. Excellent value for money. Rooms are 4.5 stars! Best stars should go to hotel staff. While inside the hotel and its perimeter, you are shielded in luxury but the neighborhood has deteriorated and it's lack luster. Too many cheap bars and stores around the area. The concierge and bell hop desk try to help as much as possible getting anything one may need outside of the hotel. But it is not an area where I felt comfortable going for an afternoon stroll. It is a shame because the hotel is excellent. This hotel is great for any one with a bit thicker skin.
Hotel staff was friendly and hotel was in center of city. Not sure if it was hotel or booking.com but they tried putting me in a standard room and I selected club. After I showed them booking confirmation they quickly changed my room.
the staff they do a good job. the service at the restaurant the best. the look of the interiors they try to hard trying to look well, but everything looks fake bad finish. the shawre leeks the barroom smells bad and the carpet and floors cheap.
Because it is very confortable, and it is in a good place and accesible to the mall