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The place was very classy and the staff extremely friendly.
The pool and location of the hotel
We had to cancel our honeymoon and travel back home because of weather. We stayed here on the drive back to get some rest after a long drive. The room and staff were amazing and very helpful. They made our stay memorable. We will be returning to this hotel again when traveling through town.
Stayed over four nights. Room with king bed was spacious--family's room with two double beds was very spacious. Staff was soooooo friendly. Loved that! Strong water pressure in shower---great! People who prefer soft beds would love these; we would've preferred firmer mattresses, but you can't please everyone. Breakfast Thurs & Fri was decent since eggs and a meat were offered along with the huge variety of carbs. Weekend breakfast replaced the protein with biscuits and gravy so there was a definite carb overload if you chose to eat there. Enjoyed using the elliptical in the fitness center. Nice zoo nearby. Lots of shopping and restaurant options. Beautiful capitol. *We were given rooms on the back side of the hotel so we dealt with constant noise from traffic on the MLK Jr Expressway. Lucikily I always carry earplugs with me, but, if the AC wasn't running, I could still hear the louder vehicles. Rooms on the other side wouldn't have been so loud. *Pool was freezing! An indoor pool was one of the hotel's selling points. My husband was disappointed that he could not enjoy some therapeutic swims. *Wifi--at best--was SLOW. Most of the time it was non-existent. Our iPads were useless.TV channels were very limited, esp for youngsters (even the two children's channels were geared to older kids). *
Comfy beds, kitchenette, sitting area, hot breakfast, near restaurants and shops, convenient to interstate. Can't beat it for the price. Only issue we had was the key cards didn't work and we have to go get them re-coded a few times. No big deal.
Great place to stay
The staff were great and very helpful. The room that I booked was a king room and we were out in a regular 2 bed room. When the air came on it smelled like a dirty and mildewed filter. We also ordered in room breakfast. The food was great but it came 40 minutes later than asked.
The suite was very nice and I loved the two tvs. My husband was able to watch sports and I was able to watch movies and other shows. The warm chocolate chip walnut cookies was great.
Excellent customer service, clean, comfortable, good room service, modern, over all a great experience. I do wish they had a trash can in the bathroom though. One trash can in the room. It was also split for recycle, which made the trash side even smaller. They need a second trashcan in the bathroom.
The staff was incredibly friendly and sweet with my 2 year old son. The breakfast was fun and had tons of options, we loved it. Our room was dirty. I had to look for one of my son's toys and therefore I inspected it thoroughly...under the bed was gross as was in the couch cushions and there was grime on the floor. There were cigarette burns in the couch. The pool was freezing. The hot tub was not properly treated and smelled like body odor and sweat (honestly, it was gross. we got out after a couple minutes and went back to the room to take HOT showers, then spent the next few hours hoping we didn't get skin rashes). The parking lot was full and I had to park across the street in a scary lot a block away and then run back to the hotel at night. Luckily I was told this by another hotel guest who had just found this out on his own. Once I returned I had to get the money I paid for parking refunded...so stupid and the whole process took forever. Overall not run well, totally ruined my trust in Embassy Suites always being a safe bet when we travel.
This is a great location on the river right next to the Entertainment district had to call for maintenance for AC to get fixed first night, it drips from the air return into the room leaving the carpet wet below. The carpet was worn and ragged in this spot. Paint was peeling in the bathroom ceiling, cleaning staff didn't touch room after first night or leave fresh towels. Front desk wa responsive with issues, but these are things that shouldn't happen
The room was spacious and comfortable. The lobby area very nice. I didn't like having to pay $10 or $15 extra to park. My reservation with Kayak said parking would cost only $5 a day. I don't think it should have cost anything. Also, the linen on one of the beds was stained.
Das Hotel liegt in Fußreichweite der wichtigsten Sehenswürdigkeiten und eines sehr leckeren BBQ Restaurants. Die Zimmer sind sehr schön eingerichtet, das Bett ist super bequem und das Personal ist sehr freundlich. Die Auswahl zum Frühstück ist mehr als ausreichend. Das Hotel liegt in der Nähe des Bahnhofs und die Züge hupen leider bei der Durchfahrt, auch mitten in der Nacht...ich glaube allerdings, daß das Hupen in der gesamten Umgebung zu hören ist und unsere Nachtruhe hat es nicht sonderlich gestört.
Die Angestellten waren außergewöhnlich kanppe